Is INFORM Consumers Act risk of deactivation causing funds to be held?

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Seller_VmDB28EfiWru4

Is INFORM Consumers Act risk of deactivation causing funds to be held?

I'm not sure whether I missed something on the forum. I just found out that our June 1st transfer of funds was cancelled due to "Account Under Review."

We have the Amazon Seller Wallet and everything seems fine and all bank accounts verified, but currently only the "Bank Account" section of INFORM Consumers Act is still greyed out (TAX ID in progress). I opened a case regarding why the Bank Account shows not verified when all accounts were already verified and awaiting response. I'm wondering whether this is the norm for all sellers who still has that banner showing or something else happened. I did try adding a new bank account to Seller Wallet on June 1st but the bank statement was rejected, so I delete the account (didn't know that Wise got removed from payment solution partner). I'm unsure whether that was the cause.

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5 replies
Tags:Bank account, Payments, Verification
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5 replies
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Steve_Amazon

Hi @Seller_VmDB28EfiWru4,

Steve from Amazon here, I am sorry to hear that you are facing issues with receiving disbursements. Can you please share the Case IDs you have created to Seller Support for this issue? I would like to review the situation and see if I can help here.

For Payment Service Providers (PSP), you will want to ensure the PSP you choose participates in Amazon's PSP program. I am drooping resources below with more information on the PSP program.

Acceptable bank accounts and payment service providers

Payment Service Provider updates

Payment Service Provider FAQ

Thank you,

Steve

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