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VTR ISSUES 28th of may!!
Hi
has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?
0 replies
Seller_3F6gSpV5iilpZ
Same for us too, mostly around 31st May - 1st June.
Seller_p9WESf27EGvjD
Same here. mostly around 31st May - 1st June. Royal Mail Tracked 24.
Seller_t0RVVEV2ZRciE
Good Day
We are having the same problem, and it seems to with the API of connecting software. The delivery service on all orders says OTHER: then the box has the service EG "Tracked 48"
This is now flagging as invalid VTR as it is other, that is what my ticket said. Though it never had an issue before. Either the API changed and other is now being added, instead of connecting in the service directly OR the API has always worked this way but they counted Other>Tracked 48 as Valid and now they do not (most likely option)
This is working across all our couriers from 31st May. We use Linnworks to connect in. I saw someone else using VEEQO. No confirmation on this, just speculation from the ticket, which has only had one vague response.
Seller_y1BcU4F98C3my
we have the same problem only Royal mail 48 hours showing as not valid, yet delivery is 100%, reported to ss, see what response is
Seller_mFUQITwSQaBNs
I use Royal Mail and for 5 years and never had it above 96% currently sitting around 76% been like it for many months.
Seller_KAWWftfFNL5CB
we are also having this issue which is concerning but Amazon has said we are the only ones
Seller_q02IFWVcXV5xc
I have this issue too with T48 sent on 28 May affecting my VTR
The tracking number shows correctly on royalmail website as received by royalmail on 28th & confirmed delivered on 30th
I have case ID 9878484562 opened with seller support but as yet have received no response
Seller_IfSV5eBt32Mxj
Seems like its been sorted now, mine have gone back to normal. Hopes thats the case for the rest of you.
Seller_zszlsd8FOCIPe
Ours issues are sorted, too. VTR is back to 100% this morning. I'm so glad!
Seller_NXq9qOCTO0esf
Same here had 2 email notifications. I contacted seller support yesterday who advised to open a case which I did. I'm yet to hear back from them but by the sounds of things I think they may be inundated with queries now so might take some time
Sakura_Amazon_
Hello Sellers,
Thank you so much for your collaboration here.
Sharing all the data that I asked you for and reporting the issue to Seller Support was very helpful.
Yesterday, I reached out to the Partner Team with all the information that you provided.
Also, I noticed that some of you commented that your VTR is back to normal.
What is the current situation for you right now ?
Regards,
Sakura
Seller_QwOvlIpcixegd
Our VTR is back to normal since this morning. We ship with Evri.
Seller_aMa4v1LzUrEIp
same here - we ended up contacting Amazon CS with screenshots and a warning they would be responsible for any damage caused to our account in error
Seller_zOYeT4NVTdUGV
Our VTR is back to normal now, was Amazon issue apparently on 28th/29th May BUT..... as Amazon could not read the Tracking IDs the On Time Delivery Rate dropped also and this has NOT been rectified. Fathers Day this Saturday, we ONLY use Royal Mail Tracked 24 and yet despite spending fortunes on Amazon Advertising our customers are being shown it will arrive Tuesday and today is Thursday !! This needs fixing urgently. What a complete waste of advertising fees!
Seller_QBYDtMunXcNNa
Can anyone please help, can anyone see an issue here?
All these orders are international orders. We have never had this issue before.
Seller_lx3tBQ67kUzc8
I have the exact same problem. It's a good idea to start a case and then post the case ID here so Amazon Mods can see it. I think we will see more and more of this over the next few days and hopefully it's just a glitch.
Sakura_Amazon_
@Seller_QBYDtMunXcNNa,
I see that this is a slightly different topic as it's regarding intentional orders.
I am monitoring it in the following thread: Overseas Postings.
Please review my latest response, where I asked impacted Sellers to provide their case ID.
You can share your updates there :Overseas Postings
Thank you,
Sakura
Sakura_Amazon_
@Charlie,
Please review my answers in this thread: Overseas Postings
PS: I have an issue with tagging you 🙁
Thank you,
Sakura
Seller_QBYDtMunXcNNa
@Sakura_Amazon_ I replied there, but there is no help from Amazon seller support or a solution.
Seller_QBYDtMunXcNNa
@Sakura_Amazon_ I have done as you requested and I have asked for an update 3 times and still nothing.
Its greatly affecting our account and we have lost sales as a result of this by over 40%.
Can you please urgently get back to us on this.
Thanks.
Sakura_Amazon_
Hello Sellers,
Thank you for your confirmation that, for some of you, the VTR report is again showing the correct information.
However, I see that some of you reported that the international orders are appearing in VTR report and are included in the VTR metric.
I am monitoring this in Overseas Postings thread.
If you face the same situation, please comment on my post here or in the thread Overseas Postings with the following information:
Case ID raised with the seller Support Team regarding international orders.
Thank you,
Sakura
Seller_1vyLJePYDN9hf
I have this too - have suddenly dropped to 54%, never happened before. Good work as usual Amazon.
