VTR ISSUES 28th of may!!
Hi
has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?
144 replies
Seller_IVuzF5F26xipN
yes same here, just checked my defaults on vtr and they have next day delivery ones from 28th may on there fully tracked, delivered on time, utter madness
Seller_cqOAwse7ZTYqH
Hi, We have had the same issue for the last couple of days, we normally run at 99.8% and now dropping like a stone. Ours are all issues with APC overnight tracking but we have checked all of them individually and all have at least 4 scans and have been delivered. We flagged this yesterday with Seller Support
Seller_SrFxL4X95IpRI
same here, normally 100% but has now dropped to72% despite tracking showing and all delivered well in time.
Seller_pbWIrPKbTsshy
jusy a update, Amazon are looking into the issue internally, again the vtr dropped today on a couple other categories! Hopefully they sort it before any issues appear!
Seller_CtjwhmxNQjf3Y
hi there
Yes we have the same issue with 89 units showing as without valid tracking but all delivered on-time or early and receiving 5x performance notifications.
All of the tracking IS valid and there must be a tech problem. We all need some help as this will be affecting buy boxes etc.
@Winston_Amazon @Sakura_Amazon_
Hopefully support will jump in here.
Seller_s32wPsLAL7ift
Yup, same, VTR crashed, download report and all items are RM 48 Tracked and have been delivered with scans as per usual, hopefully a simple blip which can be sorted quickly. Doesn't help the blood pressure when they automatically send out the warning email...
Seller_IfSV5eBt32Mxj
Yep same here, ours are Royal Mail tracked 48. Is it all Royal Mail, or just some services?
Seller_WDBlM63N2MqW9
Yes a bulk of my premium next days have been affected. Mine are evri and DHL. SS useless as always and not that helpful saying wait 10 days which will lose me my premium delviery and massive losses in revenue. The gave me an appeals email! premium delivery needs to bee 100% VTR to be able tyo stay in it! This happened last year and dropped to 40% but amazon did sort it quickly after many sellers contact them.
Seller_TX7yhVegrfOrA
Same but for me its 29th may to 31st. All have valid tracking and are delivered on time but Amazon are counting these are invalid .
Seller_Hp3OsXWzEtgt4
Ours are all from 30th - 31st. Almost 300 orders showing as without valid tracking, but they have been sent in exactly the same way since VTR was introduced. Obviously an Amazon issue, but hopefully one they recognise and fix soon!
Seller_abTsmQFPZV3Uc
Same here - but more worryingly the defect report is missing approx 50% of actual delivery dates even though it is a fully tracked service and we can see the delivery dates but Amazon are considering them non delivered! This seems to be happening all through May!
Maybe a Moderator could look into this urgently as our delivery dates are being padded unfairly due to a drop in metric
