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HELP PLEASE LOST INVENTORY FBA UK
I really need help. FBA UK has lost some of my inventory that I sent in just before Christmas 2024. This was my first time ever using FBA UK.
I sent 5 boxes, each box had 1 SKU Per box. In the box in question there was of 88 units of 1 SKU (X00274AUU5). 40 of my units are missing. I have been trying since the beginning of January to get help with this. All I keep getting is the same reply. That only 41 units were received and that they were part of another box. But this is not true.
I packed the boxes myself. I am a sole trader, so I know what went in to these boxes.
My Inventory shows 10 sold and 38 available, so it makes no sense to tell me only 41 units have ever been located, they have obviously received more than the 41 units they keep telling me were received.
I have provided copies of my packing slip around 10 times now and each time I am getting the same reply and they keep closing the case.
As I said, I am a very small business and can't afford to lose this amount of Inventory.
Look I may have done something wrong with the labels of the boxes (I don't think I did) However UPS CONFIRM all 5 boxes were received by Amazon, the weight of each box etc, etc and the Inventory does not match up with the answer I am getting from Amazon support.
How do I get this reimbursed, as clearly no one is trying hunt down my lost Inventory or who do I report Amazon to, if they are not taking this seriously and keep fobbing me off with this standard reply.
3 replies
Seller_40ozsHlGqPuEL
1. Reopen the Case with Amazon Support
Clearly state the discrepancy in your case, emphasizing:
The UPS confirmation that all 5 boxes were delivered.
The weight of the boxes matching your shipment details.
The inventory records showing 10 units sold and 38 available, which contradicts their claim of only receiving 41 units.
Attach all relevant documentation again, including:
Packing slips.
UPS delivery confirmation.
Photos of the boxes (if available).
Request escalation to a higher-level support team or a specialist team for further investigation.
2. Use the Amazon FBA Reimbursement Policy
Amazon has a reimbursement policy for lost or damaged inventory. Ensure you meet the eligibility criteria:
The shipment was properly labelled and documented.
The discrepancy is within Amazon's fulfilment network???
File a reimbursement claim through the Inventory Reimbursement Portal in Seller Central. Provide all evidence to support your claim.
3. Escalate the Issue
If Amazon continues to close your case without resolution, escalate the matter by:
Contacting the Amazon Seller Performance Team through Seller Central.
Requesting a review of your case by a manager or supervisor.
Be persistent but professional in your communication.
4. Seek help from other sources.
5. Prevent Future Issues
Double-check your labelling and documentation processes to ensure compliance with Amazon's requirements.
Consider using a third-party service to audit your shipments and track inventory discrepancies.
Seller_3YD7RWtZkhC9k
Do you have the proof of ownership of those units if yes its a simple process .
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