Shipment Plan Resetting After Choosing Own Carrier (Step 2)
17808074911
Is anyone experiencing issues with their shipment plans resetting after choosing your own carrier? Seller support really did not sound receptive in assisting me, saying "You are not blocked. You are not even using our program so ideally this ticket should also not be assigned to us."
It happens on every shipment I create regardless of browser(safari, chrome, Firefox) and wiped cache/cookies.
After confirming I want to use my own carrier, after filling out all box details/weight or uploading excel sheets, the shipment locations will start loading, circle rotating, and send me back to step 1b to do packing information over again. My cartons vary from 10-20 boxes per shipment creation and having to be sent to do it all over again is pretty time consuming.
Thanks!
7 replies
Seller_rI7BZIczK8iAC
Did you check out following help page? Just to not have a surprise later on. I suppose the system is protecting you right now.
https://sellercentral.amazon.com/help/hub/reference/G200978420
Seller_agRNh5EWD0sdu
@Dougal_Amazon, could you please lend me a hand on this?
Nano_Amazon
Hello @Seller_agRNh5EWD0sdu
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_agRNh5EWD0sdu
I notice that our escalations team is actively addressing this issue in the case number 17850607661. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
