We initially opened an Amazon UK seller account using our US company information, but after 90 days, the account was deactivated due to an issue with the VAT registration number. Since then, we have established a company in London and would like to update our account details to reflect the new business information.

However, when attempting to update the company information in the seller central portal, we have encountered an issue where the "Business Registration Number" field and the "Country" dropdown menu are locked, preventing us from making the necessary changes.

Despite sending three emails to your team, we have only received automated replies directing us to the Account Health Team, which is not the correct department for this issue. Unfortunately, we are unable to contact the appropriate support team for account verification directly.

Could anyone here kindly assist us in reaching the Account Verification Team or provide guidance on how to resolve this matter? We would greatly appreciate any help or advice you can offer to resolve this issue.

Thank you for your attention to this matter.