It's about 'kindle' violation.
Hello Amazon,
I'm so sorry.
It's about 'kindle' violation. I've been receiving a lot of emails about 'kindle' through Amazon.com this time. And there is no item mention 'kindle' on Amazon.com.
I'm so confused at the first time because I’ve remove them years ago on the Amazon.com. I'm sorry I don't know the page system that the updates of ASINs on the Amazon.ca and Amazon.mx was not following Amazon.com all the time.
After that, I've double checked and deleted that violation items about 'kindle' and 'Apple' and any others on Amazon.ca & Amazon.mx as I can.
I have no intention to infringe others’, I'm just a small seller of generic Type-C & Android data cables as well as metal hardware.
I will provide as much real identifying information as I can.
I am willing to correct any violations, please give me another chance, thanks!
case ID 15609355871 ID 15571996951
@Cooper_Amazon
4 replies
Seller_fKO0DOydt8N1m
Help.
I still receiving emails about 'kindle' violation from Amazon.com even my seller account is deactivate and there is no 'kindle' violation on Amazon.com.
Because I've deleted that violation words and listings about 'kindle' and 'Apple' and any others again on Amazon.com years ago.
I'm sorry I don't know the page system that the updates of ASINs on the Amazon.ca and Amazon.mx is not following Amazon.com all the time.
I have no intention of infringing on anyone's brand, I'm just a small seller of generic data cables and metal hardware. And I’m getting to learn and establish my own brand.
I am willing to correct any violations and re-read the policy, please give me another chance, thanks!
@Cooper_Amazon
LeviDylan_Amazon
Hello @Seller_fKO0DOydt8N1m,
Thank you for posting on the Seller Forums.
case ID 15609355871 ID 15571996951
I was able to check on the status of the case logs you have provided and at this time the review team has decided your account will remain deactivated in accordance with section 3 of the business solutions agreement.
You have been sent a performance notification on July 21, 2024 with the outcome of the video verification call that was conducted, and which documents are being requested for you to submit. I suggest to follow that notification and provide the documents that are requested. You can submit the documents to the following email:
inbound-appeals@amazon.com
If the requested documents are not received your account will remain deactivated.
If you have any additional questions, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_fKO0DOydt8N1m,
Thank you for following up on the situation.
I had provide as much documents as I can. And I’m getting to learn and establish my own brand &company.
I'm sorry I don't know the page system that the updates of ASINs on the Amazon.ca and Amazon.mx is not following Amazon.com all the time.
I have no intention of infringing on anyone's brand, I'm just a small seller of generic data cables and metal hardware.
I am willing to correct any violations and re-read the policy, please give me another chance, thanks!
As previously mentioned by @LeviDylan_Amazon regarding the outcome of the call and request for information. These are a dispute only scenario. We in these scenario are looking for proof that a violation never occurred, rather than simply correcting any issue, which requires the submission of exactly what is requested. If the information requested cannot be provided the account will not be eligible for reactivation as this is the only path forward at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
