Ungating issue need help
We have been trying to get ungated in this brand for a while now with no luck have submitted multiple different invoices with all the info needed but no luck so far can this be escalated it has taken too long case id: 18049710311
@Jameson_Amazon
@CR_Amazon
@Jim_Amazon
@Danika_Amazon
@Sandy_Amazon
@Dougal_Amazon
@Tatiana_Amazon
@Micah_Amazon
@Topher_Amazon
@Emet_Amazon
7 replies
Seller_kIukTwdhvntAp
"have submitted multiple different invoices with all the info needed "
THE AMAZON TWO STEP -- A NEW DANCE FOR SELLERS
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!) There are still instances of Amazon NOT requiring the following but they are becoming more and more rare. Ignoring these is placing your account on the endangered species list if (when) Amazon asks for them.
DO NOT CONFUSE AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon might ungate you for a CATEGORY, but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive listing items.
More and more brands are providing a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK? You DO have a sales rep at the brand, don't you?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
If you do FBA and you don't already have the above requirements in place you are probably going to have stranded inventory and a suspended account.
Seller_nRFmxiQg4EGrw
Amazon won't state this outright, but generally, you will also need to submit your written Letter of Authorization FROM THE BRAND stating that you are authorized to sell their products on Amazon.
Cooper_Amazon
Good Afternoon @Seller_iwbUCKrdyAjPj,
I wanted to stop by and share some resources as to why your invoices may not be getting approved. I'd recommend ensuring you meet the sourcing guidelines -->HERE<-- and invoicing guidelines -->HERE<--
Additionally, Amazon requires approval to sell in many categories, brands, and products and in some instances restrictions and policies change. A letter of authorization is a valuable addition if you’re sourcing directly from the brand or their manufacturer as @Seller_kIukTwdhvntAp alluded to above .
Lastly, if you have a relationship with the brand/publisher, you can to be added as an authorized 3rd party reseller through Brand Registry (but the brand has to add you on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Feel free to let us know if you have any additional questions regarding the information shared above. Hope you have a terrific rest of your Tuesday.
Sincerely, Cooper_Amazon
