Seller_0mLQKLGUkzJ8T
Customer claims that they did not receive UPS package
UPS tracking says that the package was delivered but customer can't find it. I shipped UPS through Amazon. What do I need to do next?
Tags:Lost shipment
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3 replies
Seller_z3XfkorVSmnEY
Assuming you shipped on time and the package was scanned before the shipping window closed, you send them instructions for how to file an A-Z claim. Other sellers have posted their templates here in the forums.
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TaylorR_Amazon
Hello @Seller_0mLQKLGUkzJ8T! Check out What if a buyer says they didn't receive their order? and let me know if you have questions.
If you used Buy Shipping, you have some protection against A-to-Z claims.
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