Negative Feedback Removal denied (fulfilment issue)
We received negative feedback that stated
"We received an empty box that was damaged and retaped by the US Postal Service."
We used Amazon buy-shipping, so this is very clearly elligible for a strike-through as this was a fulfilment issue related solely to delivery, and this was an Amazon label that is claims protected.
I of course requested removal and was instantly denied and the case was closed.
16790376041 is the case ID
This is very clearly in the "should be strike through" category, are there any moderators that can help escalate this?
thank you.
7 replies
Quincy_Amazon
Hello @Seller_OQTPwvIVqfKpB
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and I am confirming that I have escalated it for additional review by the partner team. I will monitor for updates and will relay the same. Please feel free to update this thread if the team reaches out to you directly.
Regards,
Quincy_Amazon
Quincy_Amazon
I looked into the case that I escalated and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same. If the team reaches out, it would be via a new case or performance notifications.
Regards,
Quincy_Amazon
