Reply to performance notification
hi guys
my account is suspended.
i got 2 performance notifications from amazon asking me whether i want to keep or close my account.
i want to close my account
the only problem is i cannot reply to the performance notification because you can only do this from your email but i did not get an email.
26 replies
Seller_gOlDFgS5Li5Jc
you can only close an active account as amazon view a suspended account as effectively closed are there any funds in your account?
Seller_R3SnDgGB5UUND
Yes I do.
I don’t know what to do I’ve tried emailing but get an automated response
Seller_vMsxjZPrdu6uI
i assume this is in relation to your previous post. As I understand it you were registered as a sole proprietor, but said that was a mistake. Is that correct? just trying to get some context
Seller_7VbclcPFFRTnc
So you were suspended for selling new items when trading on an individual account - amazon believe you should be a business
I’m not 100% sure what happens to your funds held when this us the case - I’m not sure if amazon liaise with hmrc or just release it after 90 days
Seller_R3SnDgGB5UUND
yeah basically i am an individual seller but they told put down as sole proprietor .
id rather just cancel the account now and get my funds
Dear Seller,
We recently contacted you as we need some additional information.
Please confirm if you want to close the current account or want to continue the verification process as an individual seller.
Why did I receive this message?
We need some additional information to verify your account.
How do I send the required information?
Please reply to this email with the information listed above.
If you do not provide the requested information, your account will be restricted as follows:
– In 7 days from now, your funds will no longer be disbursed in any European marketplaces.
– In 21 days from now, you will not be allowed to sell on Amazon’s European marketplaces.
If you have any questions, you can contact us at any time. Click on the link below and select “Your Account” thenand select “Account Verification” (http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html).
Thank you,
The Amazon Payments Team
thats the message but the thing is no email came so i don’t know how to reply.
Seller_vMsxjZPrdu6uI
So heres my thoughts.
They are asking if you…
From your last post you seem to indicate that you accidentally registered as a sole proprietor. Other sellers were trying to help you but you never answered the question as to what you were selling in order to establish what type of account you should have
If you are/were selling your own used, no longer wanted, personal items - as used - then you only need an individual account and Amazon, see above are allowing you to do that
If you are buying items (books in your case) to sell on for a profit then you need to be registered as a business account.
Amazon are also saying that you can close your account, if you do that I am not sure whether it may be more difficult to re-open in the future if you change your mind.
Your options
- Close account and tell Amazon that
- Tell Amazon you wish to continue varification as an individual seller (assuming of course you are)
- Tell Amazon, no you are a sole propritor and will obtain the necessary documents
Is that clear as mud? 
PS, I know your question was only how to reply to them, but I thought would try and make it a bit clearer for you to make an informed decision
Seller_R3SnDgGB5UUND
I have clicked on that link and sent a message but I get a reply saying this email inbox does not accept any enquiries
Hello from Amazon.co.uk
We’re sorry, you’ve written to an address that cannot accept incoming e-mail.
Your orders and your account settings can all be managed by visiting Your Account:
http://www.amazon.co.uk/your-account .
You can find answers to other questions by searching http://www.amazon.co.uk/help
Thank you for shopping at Amazon.co.uk
Regards,
Customer Service Department
Amazon.co.uk
Seller_NoMNQDGnEW5Bx
Verification of an individual account seems to be relatively quick, if I was you, I’d carry on and get it verified, get your money and then leave it dormant incase you ever decided to sell again. Least then you wouldnt ever come to regret and have essentially nothing to lose?
Seller_R3SnDgGB5UUND
My main issue is that I cannot reply to the performance notification as it did not come through email it’s only showing on my account.
Seller_R3SnDgGB5UUND
Mainly used I think. I Accidentally put sole proprietor but I don’t understand what it means. How can someone prove they are an individual seller not selling for profit
