hi
I do a drop ship model with amazon.ae, it so happened that 2 of the asins listed are marked as sexual wellness product. These are couple games which are naughty, and unfortunately I told own the brand and we are reselling.
The performance notification received was
Hello Anand Chawla/IndiSouq,
Your Amazon.ae selling partner account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy":
https://sellercentral.amazon.ae/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to "Restricted Products":
https://sellercentral.amazon.ae/gp/help/201743940
Examples of restricted products you have listed include, but are not limited to:
ASIN: B09RVFDHZ6
Title : Tamraktu Couple Wala Never Have I Ever-An Adventurous Couple Game for Adult Filled With Love & Romance|Pack of 1
Policy Blurb: This product has been identified as a sexual wellness product or a product containing profane language which is prohibited from listing and sale on Amazon. For further details, please contact Seller Support and refer to the “Category and Product Restrictions” section on the seller central help page. Please note, repeat offenders of this restriction will be suspended from listing on Amazon.ae..
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I tried writing to amazon explaining that one this is not sexual welness product but maybe a very decent adult game but they are insistent to provide documentation and on provide images or trxt they are not convinced
I would like to have help now, is it possible to accept my fault and request for pardon? I have 300,000 asins and we have very robust filtration method but sometimes few asins do get missed, there has to be some help by amazon in this, we are trying to do business honestly but with funds stuck cannot pay suppliers
Pls can the amazon moderators help us, sellercentral team or health team is not providing help or solution, Adam from amazon please can you help, I am selling on amazon for 9 months now and trying my best to follow amazon policies
Please can someone help me who has come across same situation?
