Account under review, funds on hold
Hi
Yestarday i tried adding a new bank to our german store a currencies direct one, last night our account was locked, now back in, had an email to now say our account is under review.
The german bank account has vanised, our uk one is still there however we cannot get any disbursments our funds are on hold.
Contacted seller support this was the responce, i am not 100% sure of the reason, we do use royal mail oba and our vtr is around 75% at present
below is the first reply i have had from support however it does not make sence, i wont make 30 days withhout being able to get funds
Amazon
13:01
16/02/2023
Hello from Amazon Selling Partner Support,
We understand that you received a notification from us that your account is under review and you also mentioned that you cannot make any manual disbursements. It saddened us to know that our Selling Partners have to go through this. Please allow us to extend our apologies for the inconvenience it may have caused. We deeply know how this has affected your business operation. Rest assured, we are working to fix this.
As a means of protecting our customers, Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders. During this time, which should not exceed 30 days, we can limit your selling privileges as a preventative measure against further possible impact to Amazon customers. Although funds will remain in your account, during this review we will also temporarily limit your ability to receive disbursements as per applicable laws and policies. Once we confirm delivery of recent seller-fulfilled orders, your offers will be automatically reactivated and you can proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding unshipped orders during the review period, continue fulfilling these. Evidence of delivery will expedite the review of your account.
If you have funds in reserves, it will appear in the Account level reserve section of the Statement View tab on your Payments report.
It is a normal part of selling on Amazon to see funds in the account level reserve on your Payments report. It is the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations not covered by Delivery date-based reserve policies.
Thank you for trusting our team. Have a good day.
Please let us know how we did.
Were you satisfied with the support provided?
13 replies
Seller_SVvTOVbATLneu
Does anybody know if a vtr rate of 75% while using fba should put funds on hold and start an account review?
We are using oba, service crl, can amazon check the tracking codes with royal mail? well they are not even tracking codes a scan on delivery but not being scanned
Also i have no way to appeal this it appears.
Seller_DTufFoxJuMU0M
I don’t think your account goes under review or funds go on hold because of VTR?
It could be a coincidence and unrelated (don’t assume SS know what they are talking about either)
Seller_SVvTOVbATLneu
Hi the little shop, i have been here for years i know by now your support is superior.
Yestarday lunch time, tried adding a Currecies direct account to Germany.
Uk is with nat west, then tried to log in last night, account was on hold, got back in this morning, german bank account vanised, uk no longer linked, linked our uk to nat west again.
I have opend numerous cases with support, they seam to think its the vtr but its not set in stone.
I also had a no reply message from amazon this morning saying my account is under review they will reply in 48 hours.
Called amazon again they say i should fix my vtr and change delivery company.
I think they can check with royal mail that oba is scanned not tracked? and this should not mean funds are on hold?
Alll very strange, i had carried on using royal mail oba, based that business would run smooth and amazon is able to check with royal mail if our vtr is low and that it would be no problem as royal mail simply do not scan a large percentage of the items.
Have you seen anyone else have this for vtr?
The account under review and funds on hold, very strange.
Seller_SVvTOVbATLneu
Sure we also had this message this morning
Hello,
Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours.
We ask you not to open new accounts because any new orders that you place may be canceled.
Sincerely,
Account Specialist
Amazon.co.uk
https://www.amazon.co.uk
I guess its wait 48 hours as cant seam to get a normal answer, apart from my vtr is what they target, but as far as im aware royal mail oba is excempt from the vt metrics and this is what we use
Seller_SVvTOVbATLneu
Ok so a new reply just came in, little shop i think your on the right track with it not being vtr
Hello from Amazon Selling Partner Support,
We understand that due to the hold of funds its impacting the operation of your business, We deeply know your situation and we want to extend our deepest apologies for the inconvenience caused. Rest assured, We are doing our best to provide you with excellent service in this matter.
As per our investigation, Our Account Health Specialist team are conducting a general review on your Selling Account. Your Valid Tracking Rate Metrics is not the reason why your account is being reviewed. Our Account Specialist team will contact you within 24- 48 hours through your business email or either on your Selling Account notifications bar. After your account have been checked, we will release the funds on your regular disbursement period.
As of now, we don’t have the maximum time to speed up the investigation. Please bear with us as your concerns are also important to us.
Thank you for trusting our team. Your patience is highly appreciated
Please let us know how we did.
Were you satisfied with the support provided?
Seller_la04WA11FdDnu
Hello @Luxury_Argan
This is Art from Amazon to assist you.
From the post above, I understood that you need assistance with the disbursement of funds.
Thanks for sharing the conversation you had with the Seller Support team and we would like to let you know that it is completely normal as the team tries to review your account whenever a bank information on your account will be updated.
Whenever you add or update your bank account information, a mandatory three-day security hold takes effect before we can initiate a funds transfer. For this reason, we recommend not to update your bank account information within three days of any payment date.
Please refer to Payments FAQ for detailed information.
As stated by the Seller Support team, your Valid tracking Rate is not the reason for with holding of the funds.
As mention, Please be available and keep an eye on your email and the case log for the communication from the seller support team in regards to the funds.
Please reach out to our seller support team for further assistance by clicking here.
Kindly keep up posted if you have further queries, we would be more than happy to help you.
Regards,
Art.
Seller_VJFloi7Cs0iaR
Well at least you know that it saddens Amazon to hear of your troubles 
