I'm ready to close my business on Amazon. Their customer support is a complete sham and they wont reinstate my item. Wild goose chase.
I have opened multiple support cases and even hired two "expert freelancers" to help speak to customer support about this and it has gotten nowhere after a month. Half the time customer support will copy and paste the same message as before not actually even acknowledging what the item is. Twice they asked me for the Asin which was already in the subject line of the case. My listing was suspended because they claim they could not see my product label in the listing images. I resolved this, and then support claimed that they need a photos of the entire product label itself as an image on there (never hear of this in the past and have never seen any item on amazon with entire packaging as an image). I uploaded that to the product. I resolved it. Then they came back and said I needed to update the title... then update the ingredients list... then update the description, etc. and it has been a wild goose chase for over a month. No matter how much all of us tried to resolve this to reinstate, Amazon won't reinstate it. I don't know if you intentionally train your support staff to do this to us, or if they are just doing it to spite everyone because they hate their lives, but this has been the most ludicrous experience I have ever had to go through.
On top of this I've been charged grossly exaggerated storage fees, I've been charged for phantom clicks that appear on the ads billing but don't show any clicks on my keyword terms in the actual campaign. I am about ready to close my business for good.
To Amazon Employees if you're reading this please pass this along: Amazon thinks that their main priority are the buyers - when in reality amazon is an affiliate platform that charges an affiliate referral fee and us sellers and our products should be your priority. If you continue treating seller like this, quickly all the good sellers will exit the platform and only garbage sellers from overseas selling frequently returned products will be left on here. You'll drown your profits in return shipping fees. And you'll likely have to add more Amazon Basics items to replace all the lost quality sellers, but if you sell your own items you will no longer be a referral partner and you'll become a retailer. Meaning you won't make any money off of charging us seller fees, as there will be less seller on here selling and running ads, and your warehouses will be full of your own brand's inventory. I hope you can convey to those internally that this is not going to end well for Amazon the way this is going.
37 replies
Seller_kIukTwdhvntAp
"I am about ready to close my business for good."
It's the Amazon version of Catch 22. You can't close the account while there are items in their warehouses so do a removal order if you have not done so already.
In THEORY they should not charge storage fees while the removal order is in place.
Amazon language on what happens regarding fees AFTER the removal is vague and deceptive as usual.
If there are any 'stranded' items you are stuck in quicksand -- there was just one post about a seller that has been in that situation for something like 5 YEARS.
Good luck!
Manny_Amazon
Hello @Seller_BMf05ceYXqShI,
I'm sorry for the frustration caused. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_UHVnOVHF8YpEx
Amazon will stop at nothing to squeeze everything they can out of you. We've had thousands of dollars stolen from us due to fraudulent A-Z claims, bad returns, etc., and we're even FBM.
Seller_TvaTXH61RRGLO
I believe they are paid by case, whether it is answered or resolved. That is the only explanation for why I need 3 to 7-8 back-and-forth emails to solve a simple problem that otherwise would have been solved immediately.
Seller_qXP5i6KVCbCOd
I'm also planning to make significant changes to my seller account, but I worry about how easy this will be. Fortunately, I don't have any inventory with Amazon so this won't be a problem. I sell books and am not reaching the required number of sales each month to justify a professional account even with 8.000 items in my inventory built up over 15 years. My sales are less than 20% of what they were in 2010. What I hope to do is remove all the cheaper items but leave the 400 books where I would have a decent enough margin to give up my professional account. Selling books was always a hobby for me. I don't need the revenue but neither do I want to put in so much effort for so little financial reward. I hope Amazon will let me make these changes easily, but I fear that I'll run into complications.
Seller_ENBrTBTSn3PDq
It's the squeaky wheel that gets the oil!
I see a MOD has chimed in! Best Wishes!!!
Seller_wwyBlWIVm36lk
Seller_l2FtXoutu62Uw
As Patrick Boyle and others have said, AI is just badly paid humans.
Seller_5DdjOC8BLAHT6
Same, I am over amazon. Been selling here 10+ years and it has turned to crap. Impossible to get good resolutions or help, same automated responses, and deactivated listings for pricing while being compared to Chinese crap. We have been spending all of our effort, building up our shopify store and building relationships with shipping our products to retailers in our field. As soon as our efforts replace the revenue we will lose with Amazon we are gone.
Seller_pMfav4NYzpiqP
**Subject:** Concerns About Amazon Seller Support
Hello,
I completely understand and share your concerns. Unfortunately, many customer service representatives seem unprepared or unwilling to address issues effectively. Dealing with them often feels like talking to a wall—I’ve experienced this firsthand for three to four months. Despite repeatedly asking for my case to be escalated, I received nothing but copied-and-pasted responses with no real resolution.
It’s disheartening to feel like Amazon doesn’t care, especially when there are millions of other sellers in the system. Many sellers take risks, lose money, and eventually disappear after struggling with the platform’s inefficiencies. Personally, I’ve lost thousands of dollars due to mishandled inventory. For instance, my supplements went missing for six to eight months, only for Amazon to finally notify me that the stock had expired and would be disposed of.
I sincerely hope Amazon improves its system to better support honest sellers and foster a fair, growth-friendly environment for entrepreneurs.
Best regards,
