Do I need to upload invoice for business customers?
I just saw there's a Customer Service Performance item called Invoice Defect Rate, that means I have to upload an invoice for business customers within one day of shipping.
I have an LLC, and sell to US Customers. Do I have to do that or is it possible that Amazon do it?
Any help will be very appreciated.
1 reply
Atlas_Amazon
Hello @Seller_ku3MggXOn0mJh
I have an LLC, and sell to US Customers. Do I have to do that or is it possible that Amazon do it?
I understand you are looking to understand the Invoice Defect Rate. This refers to the policy surrounding documents that need to be provided to Amazon Business customers. Are you enrolled in this program? If so, then it will be important to ensure that you are providing the required documents. Otherwise, you should not be impacted with this specific metric. We encourage you to share more information so we can determine your eligibility and current status with this policy.
Best,
Atlas
