Unjustified ODR Impact Due to Resolved A-to-Z Claims – Requesting Review

Hello Amazon Community Team,

I am a seller on Amazon, and I am reaching out regarding a serious concern about account health of Zeyel777 Store. My Order Defect Rate (ODR) has increased significantly due to two recent A-to-Z Guarantee claims — both of which I believe were handled appropriately from my side.

In both cases (702-2337356-7737818 and 702-0399563-0433848):

- The customers requested returns.

- I accepted the returns promptly and provided prepaid return labels.

- Even though the items were never returned to my warehouse, I issued full refunds proactively to ensure customer satisfaction.

Despite this, both claims were granted in favor of the buyers and counted negatively against my ODR. As a result, my account health is now at risk, and my ability to sell is severely affected — even though I followed Amazon’s policies and acted in good faith.

I kindly ask:

- For Amazon to review this process more fairly in such cases.

- That resolved issues where a refund is issued without item return be evaluated with nuance.

- That these A-to-Z cases not impact ODR when the seller takes all proper steps.

This is not only discouraging but also feels unjust as a professional seller committed to Amazon’s customer service standards.

@Xander_Amazon, @Joey_Amazon, @Nano_Amazon Your guidance or escalation would be greatly appreciated.

Thank you for your time and support.

Best regards,

Zeyel777