Customer has returned an item that is different to what is shipped FBA

Seller_pQ1d7zlEoylAI

12 months ago

Hi all,

I sell a certain brand and model of hard drive, customer has returned a different hard drive.

It's just come back to me from the fulfilment centre.

Is there anything i can do?

Many thanks

44 views

3 replies

Tags:FBA, Fulfilment, Fulfilment Centre, Prime

updated 12 months ago

Raise a case with Seller Support with evidence of what was returned and what it should have been and ask for reimbursement.

You must quote the LPN reference.

Sometimes it's straightforward, sometimes you have to push and push.

12 months ago

Hello @Seller_pQ1d7zlEoylAI,

Here Simon from Amazon, happy to help.

Have you already created a case with Seller Support as @Seller_76AUwmqvSyRIM suggested?

If you have, would you mind sharing it?

I'd like to take a look into it.

Best,

Simon

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