Hi, we are facing issue of changing primary email in User permissions.

we wanted to change our primary email address in seller central, but Old email address still exists in system.

Login details and notifications email were updated to new email but User Permission still having our old email. Due to that reason, we can not complete account verification because verification team expecting us to complete verification using (Old) primary email which we no longer have access to. we have opened many cases with Selling support team, all our cases were transferred to internal team but no response from internal team either. When we tried to follow up on same cases, it's saying after 5 days of answered cases it can not be reopened.

any cases we opened , their response by default going to previous (Old) email.

contacted Account health team multiple times, but no help from them.

contacted Seller support team multiple times, but no help from them.

We are facing this issue from January 2022, that's when we changed our email address.

any help would be much appreciated.

Thanks

hi does anyone know what the support email address is for disbursement appeal/ support?

I am having the following issue, which is very frustrating.

In my seller central I have changed my old email address for a new one, meaning I have changed it at the settings menu > 'login settings' and since that change I am logging into seller central with my new email address. I have also updated the 'primary contact' at the identity information to this new email address so it matches. This is all verified and fine.

However, the issue is the following (3 actually):

- When I go to [settings] > [user permissions] it still only shows my old email address with the (i) icon next to it saying: ''The email address associated with this user’s account cannot be modified. If you wish to change the notification email address for this merchant account, please click here.''

- When I create a new case for example, it still sends it ''from'' the old email address, and when I receive a reply it comes to the old email address as a notification.

- When I go to the [reports] > [tax document library] for example, it still shows: Your e-mail address : old email address.

My question is:

How can I get my admin (super user) to match my new login email address? Do I have to switch my entire email back to the old one, and try again switching it to the new one to see if it was just a bug? I don't know what to do and seller support is not really helpful either saying this can not be changed.