Buyer gave incorrect address and we issued refund minus shipping. AtoZ refunded her shipping costs too and deducted it from my account.
I still have not received any help for these orders where the buyer gave us the wrong address: I am out $28
Buyer gave incorrect address and we issued a refund minus shipping when item came back to us. Buyer then tried to get us to ship to another location but we declined. Buyer filed AtoZ for shipping costs retained and AtoZ refunded her shipping costs too and deducted it from my account.
I purchased the label with Amazon buy shipping how am I not protected from an incorrect address given by buyer.
@Rose_Amazon @Glenn_Amazon @Tatiana_Amazon @Quincy_Amazon @Roberto_Amazon @Steve_Amazon @KJ_Amazon @SEAmod @Danny_Amazon @CR_Amazon @Joey_Amazon @Dominic_Amazon @Jim_Amazon @TaylorR_Amazon @Micah_Amazon @Bryce_Amazon @Veronica_Amazon @Jameson_Amazon @priscilla_amazon @Cooper_Amazon
2 replies
KJ_Amazon
Hello @Seller_LleAhbbP9hFVe What is the current status of the shipment and the claim? Have you appealed the decision?
I see that you raised a similar issue earlier this month, in the linked thread: Buyer gave incorrect address and we issued refund minus shipping. AtoZ refunded her shipping costs too and deducted it from my account.
@Danny_Amazon suggested you review the Amazon’s A-to-z Guarantee claims help page for details on when Amazon may grant a claim in the customer's favor, including:
"Tracking shows that the package is returning to you: If the tracking shows that the item was undeliverable to the customer or refused, and we receive tracking information indicating that the package is returning to you, we will automatically refund the customer and debit your account for the claim amount. It does not impact your account health or order defect rate (ODR)."
If you disagree with the outcome of any claim, please look to this guidance on Appealing A-to-z Claims.
KJ_Amazon
