I am seeing an increase in the number of refunds made by Amazon with a reason code of order not received. In all cases the carrier tracking and my seller dashboard show 'item delivered'

I am having to open and monitor a number of SAFE-T claims to ensure that I get refunded.

Not sure if this is a buyer scam or a new policy that refunds buyers as soon as a claim is made for non delivery.

In all cases so far I have been refunded by Amazon but its just another task to manage this.

Anyone else seeing this?

I am seeking assistance in having two inaccurate negative feedbacks removed:

Case ID: 10746525242 | Order ID: 204-2920799-7497961

• Feedback: The buyer left a feedback one day after the item was delivered and signed for, saying they have not received the item

• The item was successfully delivered and signed for by the customer, as confirmed by tracking (tracking number is on the order) via Royal Mail. A photo of the delivery provided by Royal Mail and signature by customer of receiving the parcel is also shown on the tracking and it shows as delivered. The feedback was left one day after delivery, falsely claiming non-receipt. Tracking number can be found on order details to show the proof of delivery, photo, and signature or I can send these to you if necessary.

Case ID: 10736416782 | Order ID: 203-5135614-1197933

• Feedback: "Item listed as new and received a used item. Seller refusing refund."

• The item was listed as Condition "Used - Very Good," not new (this can be seen on the order itself). Also, the condition note also states it is used. The buyer appears to have misread the condition and thought the item was new. Furthermore, I refunded the buyer in full on top of this for customer satisfaction.

Both feedbacks are inaccurate and do not reflect the circumstances.

I can provide any extra relevant proof if needed.

Please can you look into this and have the feedbacks removed?

Thank You

@Seller_j9Bd91CW3ZVpr @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Udi0JNbTrsmUV @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_rX0LOsTSK2Zer @Danny_Amazon @joey_Amazon

item sent Tracked and signed for.

item shows delivered with photo but customer has opened a claim advising not received.

amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.