Remove A - Z claim team!
There is no policy in place that offers any protection for sellers; if you make a genuine mistake, the existing policies will work against you. Conversely, if you are in the right, the policies will still not be in your favor.
Amazon seems to cater to customers, allowing them to use products, damage, or even steal them, while providing support for those with ill intentions. They project a supportive image by readily refunding customers, making it seem like a joke to those of us who sell.
It's disheartening to witness such a system in place; it feels unjust to us as sellers. Unfortunately, there is no platform to voice our grievances. I've sent numerous emails, but the outcome is always the same: we end up losing our products.
While we, as buyers, are not looking to harm sellers, there are many individuals with malicious intent. False claims are rampant.
The best course of action would be to initiate a petition against this harmful team and rally all sellers together. We need to unite against a system that makes detrimental decisions affecting countless businesses, leading to significant losses both in terms of money and products. Some individuals order items under false pretenses, use them, and then return them, making the A to Z claims process feel like a fraudulent trap. This truly poses a significant threat to all sellers.
17 replies
Angie_Amazon
Hello @Seller_lHoPNNfn6QD7X,
Thank you for participating in our forums, I'm Angie from UK forum team.
I appreciate you sharing your feedback on this matter. I totally get your frustration, however, Amazon policies are likely aimed at maintaining a positive customer experience that is key to the success of the marketplace.
It can be challenging when policies seem to favour customers, Amazon policies are not perfect. If you need assistance with a specific case that you'll like to get reviewed, please let me know and I'll gladly help you out.
Regards,
Angie 🌷
Seller_MYW4mrY7RosgH
The system is flawed as it is not properly investigated by the team. I had one yesturday - £80 order which was personalised. The customer made a spelling error. They sent us a message stating that they received the goods but we had made a spelling error. I replied to the customer stating that the error was theirs and provided a copy of the text they added. Next thing i know is they have filed and AtoZ claiming not to have received the items. Although i used a fully tracked service, it was not signed for. Couriers image shows package being delivered.
So Amazon let buyers be fraudulent, abusing the system to get what they want whilst the seller is out of pocket. A simple check through the messages would confirm the customer was making a false claim.
I tried to appeal but no joy. Frustrated is an understatement!
Seller_hnIfi9LZcbJRm
I completely agree. We have just had an expensive item refunded despite there being proof of delivery and the customer even admitting it was their address in the delivery photograph.
Remove A - Z claim team!
There is no policy in place that offers any protection for sellers; if you make a genuine mistake, the existing policies will work against you. Conversely, if you are in the right, the policies will still not be in your favor.
Amazon seems to cater to customers, allowing them to use products, damage, or even steal them, while providing support for those with ill intentions. They project a supportive image by readily refunding customers, making it seem like a joke to those of us who sell.
It's disheartening to witness such a system in place; it feels unjust to us as sellers. Unfortunately, there is no platform to voice our grievances. I've sent numerous emails, but the outcome is always the same: we end up losing our products.
While we, as buyers, are not looking to harm sellers, there are many individuals with malicious intent. False claims are rampant.
The best course of action would be to initiate a petition against this harmful team and rally all sellers together. We need to unite against a system that makes detrimental decisions affecting countless businesses, leading to significant losses both in terms of money and products. Some individuals order items under false pretenses, use them, and then return them, making the A to Z claims process feel like a fraudulent trap. This truly poses a significant threat to all sellers.
Remove A - Z claim team!
There is no policy in place that offers any protection for sellers; if you make a genuine mistake, the existing policies will work against you. Conversely, if you are in the right, the policies will still not be in your favor.
Amazon seems to cater to customers, allowing them to use products, damage, or even steal them, while providing support for those with ill intentions. They project a supportive image by readily refunding customers, making it seem like a joke to those of us who sell.
It's disheartening to witness such a system in place; it feels unjust to us as sellers. Unfortunately, there is no platform to voice our grievances. I've sent numerous emails, but the outcome is always the same: we end up losing our products.
While we, as buyers, are not looking to harm sellers, there are many individuals with malicious intent. False claims are rampant.
The best course of action would be to initiate a petition against this harmful team and rally all sellers together. We need to unite against a system that makes detrimental decisions affecting countless businesses, leading to significant losses both in terms of money and products. Some individuals order items under false pretenses, use them, and then return them, making the A to Z claims process feel like a fraudulent trap. This truly poses a significant threat to all sellers.
17 replies
17 replies
Angie_Amazon
Hello @Seller_lHoPNNfn6QD7X,
Thank you for participating in our forums, I'm Angie from UK forum team.
I appreciate you sharing your feedback on this matter. I totally get your frustration, however, Amazon policies are likely aimed at maintaining a positive customer experience that is key to the success of the marketplace.
It can be challenging when policies seem to favour customers, Amazon policies are not perfect. If you need assistance with a specific case that you'll like to get reviewed, please let me know and I'll gladly help you out.
Regards,
Angie 🌷
Seller_MYW4mrY7RosgH
The system is flawed as it is not properly investigated by the team. I had one yesturday - £80 order which was personalised. The customer made a spelling error. They sent us a message stating that they received the goods but we had made a spelling error. I replied to the customer stating that the error was theirs and provided a copy of the text they added. Next thing i know is they have filed and AtoZ claiming not to have received the items. Although i used a fully tracked service, it was not signed for. Couriers image shows package being delivered.
So Amazon let buyers be fraudulent, abusing the system to get what they want whilst the seller is out of pocket. A simple check through the messages would confirm the customer was making a false claim.
I tried to appeal but no joy. Frustrated is an understatement!
Seller_hnIfi9LZcbJRm
I completely agree. We have just had an expensive item refunded despite there being proof of delivery and the customer even admitting it was their address in the delivery photograph.
Angie_Amazon
Hello @Seller_lHoPNNfn6QD7X,
Thank you for participating in our forums, I'm Angie from UK forum team.
I appreciate you sharing your feedback on this matter. I totally get your frustration, however, Amazon policies are likely aimed at maintaining a positive customer experience that is key to the success of the marketplace.
It can be challenging when policies seem to favour customers, Amazon policies are not perfect. If you need assistance with a specific case that you'll like to get reviewed, please let me know and I'll gladly help you out.
Regards,
Angie 🌷
Angie_Amazon
Hello @Seller_lHoPNNfn6QD7X,
Thank you for participating in our forums, I'm Angie from UK forum team.
I appreciate you sharing your feedback on this matter. I totally get your frustration, however, Amazon policies are likely aimed at maintaining a positive customer experience that is key to the success of the marketplace.
It can be challenging when policies seem to favour customers, Amazon policies are not perfect. If you need assistance with a specific case that you'll like to get reviewed, please let me know and I'll gladly help you out.
Regards,
Angie 🌷
Seller_MYW4mrY7RosgH
The system is flawed as it is not properly investigated by the team. I had one yesturday - £80 order which was personalised. The customer made a spelling error. They sent us a message stating that they received the goods but we had made a spelling error. I replied to the customer stating that the error was theirs and provided a copy of the text they added. Next thing i know is they have filed and AtoZ claiming not to have received the items. Although i used a fully tracked service, it was not signed for. Couriers image shows package being delivered.
So Amazon let buyers be fraudulent, abusing the system to get what they want whilst the seller is out of pocket. A simple check through the messages would confirm the customer was making a false claim.
I tried to appeal but no joy. Frustrated is an understatement!
Seller_MYW4mrY7RosgH
The system is flawed as it is not properly investigated by the team. I had one yesturday - £80 order which was personalised. The customer made a spelling error. They sent us a message stating that they received the goods but we had made a spelling error. I replied to the customer stating that the error was theirs and provided a copy of the text they added. Next thing i know is they have filed and AtoZ claiming not to have received the items. Although i used a fully tracked service, it was not signed for. Couriers image shows package being delivered.
So Amazon let buyers be fraudulent, abusing the system to get what they want whilst the seller is out of pocket. A simple check through the messages would confirm the customer was making a false claim.
I tried to appeal but no joy. Frustrated is an understatement!
Seller_hnIfi9LZcbJRm
I completely agree. We have just had an expensive item refunded despite there being proof of delivery and the customer even admitting it was their address in the delivery photograph.
Seller_hnIfi9LZcbJRm
I completely agree. We have just had an expensive item refunded despite there being proof of delivery and the customer even admitting it was their address in the delivery photograph.
