Hello. Earlier this year, I decided to take a break from selling. I had very little stock left in FBA warehouses. I downgraded my account to Individual and just left it to slowly sell through my remaining inventory on a pay as you go basis. All was going fine. I'm down to just 2 ASINs. My account health is perfect.

Suddenly, I've received an email saying my account is deactivated due to "inauthentic product" complaints. The email goes on to specify the ASIN and product description causing concern. The problem for me is that I don't have this item listed, offered or referred to in any way in my account. I do not have any of the item in any FBA warehouses nor do I hold the item anywhere else. Hence, I cannot provide paperwork to submit an appeal.

For those of you in a similar situation, you probably know the problem. The Amazon automated system makes assumptions and if your situation falls outside those assumptions, you've got a real problem as you cannot contact anyone. In my case, on my Seller Account home page, I have the banner saying "Account Deactivated" with a clickable link to "Reactivate your account". That takes me to my Account Health page. No help there. Everything is perfect, Account Healthy. From there, you are taken next to the page that requires documentary proof. Ah .... that's a problem because the whole issue is not relevant to me. BUT there is a small link further down that says:

"Has your account been deactivated in error? If you believe that your account has been deactivated in error, please provide an explanation here."

Click that link and you're given a dialogue box to write your explanation. Great! After you've written there, the only option is to click Next and you land back on the page requiring documentary proof. LOOP!

I've also tried requesting Help from the home page. As my account is deactivated, you get only one option for help which leads you through to the page to raise a Help Case. It even has a pre-populated title "I have a question about my account or need help with an appeal." Hopeful, yes? Nope, submitting this help request generates an immediate automated response saying that this is not the right channel for help in this matter. LOOP!

So, I'm stuck. I don't know how to break out of this loop. I was planning to re-establish my full selling account next year but won't be able to do that unless I can solve this issue.

Any hints, tips, tricks methods that anyone knows or can suggest would be welcome.

TIA