We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
This is the message I have received.
I have been a seller for nearly 7 years; I have been trying to upload my documents to my account but there was a technical problem and I had no option to do so.
I have contacted numerous operators and they said if my information is correct its fine and I dont have to do anything.
In the mean time I uploaded info to verify my bank details and its still in verification yet they decided to suspend my account.
I am going onto seller central help / using the only option I have the appeal process and I have explained everything. Asked them what information they need from me and where I send it and I get responses as such back - baring in mind this is after the suspension;
I am responding to your question regarding your seller account. I would like to assist you with your questions and help you to reactivate your account. You will need to submit the information requested on 9 January 2023.
and another next steps
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Why am i not getting any answers or solutions? Has anyone been through this please 
46 replies
Seller_7VbclcPFFRTnc
Were you requested to do this ?
You are not using Wise are you ?
Seller_t8tPiUA5wff9m
Have you tried sending/explaining things to - seller-verification-enquiry@amazon.co.uk
Ash_AMZ
Hello @IzuBizu,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that you need help in reactivating your account which failed our verification.
In accordance with EU regulations, Amazon Payments Europe requires Sellers to provide information about themselves and their business so they can continue to sell on Amazon and receive the proceeds of their transactions on Amazon EU Marketplaces.
Did you provide the proper documents requested by the team ?
Did you make sure that the name and address on the document match the information entered in Seller Central ?
The bank statement should be dated within the last 180 days, signed or stamped by the bank.
Shows the bank name and logo.
Shows the account holder’s name, residential address, and bank account number.
The utility bill should be dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
The documents must be legible, authentic, and unaltered. We do not accept screenshots.
Please note that the document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese.
If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.
If you have already submitted the appeal, I would appreciate your patience till the appeal gets reviewed.
To learn more, Pleas click [here](this link](https://sellercentral-europe.amazon.com/help/hub/reference/201200780).
Regards,
Ash
Seller_sBdmkUaMVAMMs
I know the feeling. I’ve had this loop of messages since the beginning of November. Best of luck.
Seller_7VbclcPFFRTnc
did you upload a statement ?
is the bank account in the name of your Ltd company ?
and does the address on the bank statement that you uploaded match the address of the business registered on amazon ?
Seller_0vgPEYJeL0nF7
I got this message on seller central
This is Yousuf from Amazon’s Account Health Support team.
I am responding to your question regarding your selling account. I would like to assist you with your questions and help you to reactivate your account. You will need to submit the information requested on 11 January 2023.
We are contacting you because we need some additional information to continue with your account verification.
What information do I need to provide?
We need additional information to verify your account.
– Please confirm the locations that all individuals access your account from.
How do I send the required information?
Reply to this email with the information listed above.
this is the 3rd time they ask me where they just ask the location which is strange- i mean i do travel abroad too so no idea why they ask
Seller_C6zKw2tK5IGoK
Hi All,
I have submitted all documents as requested from my side to completed the verification but still there is no reply. I am only getting system generated reply from them. I am not understanding what documents they needed from my side.
I am requesting Amazon Team to give me another chance for identity verification, as i am selling on Amazon UK from last 7 years and my 5000 units in FBA. It will be huge loss for me. I admitted my my typo error or human error was happen from side but reconsider my appeal and give me another chance to verification process.
