What documents should I submit to prove that I have never had a separate account？
Hello, on May 19th, I received an email stating that my account was discontinued due to being related with a account Fraparts. The account Fraparts was operated by me when I was employed in Fraparts company .
As the requests from the legal representative of the former company, coupled with my unfamiliarity with Amazon rules at the time, I was asked by the former company to provide credit cards and ID cards, which were used by the former company to register the account Fraparts.
Later the account Fraparts was suspended due to the payment account not being verified. Then I also left from that company. The former company was deregistered finally.
This year, I applied to register this account jiongjieparts with my own registered company and credit card. But now the account jiongjieparts which I registered myself has been discontinued due to its association with the account Fraparts registered by the previous company.
On June 30th, I made my first appeal and submitted: resignation certificate, previous company deregistration certificate, my current company’s business license, my current residential address’s electricity bill, my ID card, and action plan.
Soon, I received a response stating that the information provided was insufficient If I want to reactivate an account.I need to submit evidence to prove that I have never owned a separate account and evidence of third-party company authorization or unauthorized or account leakage.
May I ask, What documents should I submit to prove that I have never had a separate account？
5 replies
Seller_7VbclcPFFRTnc
Your credit card was on their account ?!
You’d need to provide your original employment contract and termination / p45 etc
Are you sure you were just an employee though ?
They are very similar names - were you actually a director / owner of both ?
Maja_Amazon
Hello jiongjieparts!
Let me transfer your thread to Account Health Category for better assistance.
Best,
Maja
Seller_RyBiR05Djvp7V
Hello @jiongjieparts,
This is Amelia from Amazon to assist you.
Based on the above notification, we understand your account is deactivated due to being related to another account, which violates one of our policies.
To know about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and appeal rejection notification, so that we can guide you better.
If you need any further assistance, you can post here so that we can help you. The forums community and I are here to support you.
Regards,
Amelia
Seller_u1AdBEcsHujAa
Hello @jiongjieparts,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community.
From your post, we understand that you need help with Account Reactivation.
Your account has been deactivated as it has been related to another account, which violates one of our policies.
Please check if the same Credit card and IDs are still being shared on both the accounts.
Also, kindly provide the valid documents as requested in the performance notification.
We also recommend you to speak to an Account Health Specialist via phone call for dedicated assistance. You can reach the Account Health Support Specialist by clicking “Call me now” button on your Account Health Dashboard.
If you believe that the shared documents were valid but declined incorrectly, you can raise this issue with the help of our Account Health Specialist.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
