AWD TEST - First test shipmen after 2 months, never received, no notifications, redirected DIRECTLY TO FBA CENTER
As you know Amazon has been "strongly suggesting" everyone move to AWD.
* We are a large seller and ran a test on AWD on May 5th 2025.
* Our shipment was "delivered" on May 12th 2025.
* The system indicated that shipments are received within 9 days (I believe) of delivery. The shipment was never "received".
* We opened multiple cases, including escalated SAS. On May 28th we were told our shipment had been "rerouted" to another center -- which we noticed was a normal FBA center.
* We continued with our cases and finally as of July 2nd (almost 2 months later) we were told that our inventory was indeed re directly DIRECTLY TO AN FBA CENTER. No emails, no notice, nothing. On the AWD interface it just sat in open status the entire time. If we didn't open a case we would have never known.
So this brings up many questions:
(A) What if we had sent in huge quantities -- rather then a few boxes, what if we had sent in pallets of inventory that were suppose to last months and they were all redirected immediately to FBA? We would get hammered with huge fees, and possible LTSF -- plus possibly have to remove at our expense.
(B) How can we trust the AWD system if we can't even send a single test shipment successfully and when there are issues there is no notification?
@KJ_Amazon
3 replies
KJ_Amazon
Hello @Seller_TTG0TX5GOhqmW Thank you for that feedback about your recent AWD experience.
Can you please share a Case and/or Shipment ID so I can forward that feedback to our partner team with the specific details?
Seller_lCX40xAkSs1xm
^^^You would have lost larger quantities of your items.
^^^You can't.
Welcome to Amazon!
Seller_zSWez2Mzpdboa
The simple answer is; that Amazon FBA, AWD or any other alphabet abbreviation of an Amazon program, are run very shoddily, and cannot be trusted.
Amazon execs are treating everyone and everything as a nuisance, and in their way of achieving "greater" things for the "greater" mankind.
If in the process Small Businesses and the people behind those businesses are getting hurt, that is of Zero concern to Amazon Leadership.
It will only be a concern, if the FTC takes them to task, and shareholders start punishing them for these criminal acts against Small Businesses and 3PL sellers.
