Resolving an Issue Depends on Who You Get in Seller Support
I CANNOT stand when I contact seller support for the same issue but different ASIN and one says "no problem I have updated it" and the other says "no absolutely not, this is against policy the current information is correct" --- it is driving me crazy.
All I am asking is for an ASIN to be under the CORRECT product type and it is taking me forever to go through hundreds of products that are in the incorrect product type when I am the brand owner.
9 replies
Seller_SxJzoH1DnzVVP
Please see case ID: ID 16723351691. I am now being shut out of ever fixing this ASIN. Therefore I will never be able to upload the correct detail information to increase sales.
ASIN: B08LYKYLDK is displaying the incorrect product type.
The correct product type for this ASIN is [sportinggoods].
@Manny_Amazon@Michelle_Amazon any insight will be appreciated.
Seller_oDXVaydIpi3Hi
It would be nice to go back 15 years when Amazon used to not constantly destroy listings and it only took under 10 contacts for a resolution.
Seller_4HsL3GZbyDLea
It is truly hopeless dealing with seller support. I feel your pain. We are having ongoing issues for months now.
The words seller + support used together form an oxymoron.
Michelle_Amazon
Hi @Seller_SxJzoH1DnzVVP,
Thanks for reaching out regarding your ASIN being incorrectly classified. I have reached out to have this reviewed again and will update you as soon as I have more information.
Have a great weekend!
Michelle
Seller_iDD9b1SV65vS0
[Moderator Edit: removed inappropriate commentary]
