Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.2K replies
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_LwTXNUY9wyKmj
Hello, @Spencer_Amazon
We've lost the Featured Offer for the ASIN below. We have also lost access to directly update this product's details. I would add it's our brand, we are the manufacturer and we are the only seller of this ASIN on Amazon.
We've been selling on Amazon for circa 15 years and no idea why this has happened. We are directing stock to Amazon FBA to see if this will rectify the situation, but if there's a system bug that has caused this, please can you get your team to investigate.
ASIN: B07X1BYGTR
Thank you for your prompt attention to this urgent matter.
Many thanks
@Spencer_Amazon
Seller_8JjxRrRfpULAS
Hi @Spencer_Amazon
We have been facing the lost buy box/featured offer issue for over 10 weeks now and we are becoming in deeper and deeper trouble. This is the fifth time we are requesting now to please check our account and reinstate the buy box. On 3rd October our buy box was restored for around 24 hours and since then we have lost it again and no sign of coming back.
I do not know what the issue is but it seems a problem from Amazon side and it is very frustrating.PLEASE can you help us sort this out. Our business is on the verge of closing down and this problem has caused our business to go down by, literally, 80% overnight.
This is not fair for us sellers - we put a lot of effort into pushing our products on Amazon platform yet we do not receive any support or helpful information to fix issues which are heavily restricting our sales and not in our control. Thank you in advance for your help and I have again listed a sample set of the affected SKUs in our store 'Bellas Hair and Beauty' below:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon are you there? i am tagging you since days regarding my ASIN B07XTR2BJW for same buy box issue. kindly help to fix it as i am suffering daily basis loss
Seller_Vp9yQPESmxsEI
Hi Seller Support my featured offer % has been at 0% for a week now across all ASINs
Seller_BcMqBN5CJDgUu
Hello @Spencer_Amazon
I'm a new seller on the UK marketplace, and I’m currently facing an issue with the Buy Box on my FBA listing. I have 300 units in stock and an estimated delivery date of 29th October, yet I recently lost the Buy Box. Only two sellers are on this listing, and the other seller’s delivery date is shown as 5th December. Given my earlier delivery date, I would expect to qualify for the Buy Box, but even after reducing my price, I am still unable to regain it.
The ASIN for the product is B087B93NJB
Any advice or insights on how I might resolve this would be greatly appreciated. Thank you!
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.2K replies
1.2K replies
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_LwTXNUY9wyKmj
Hello, @Spencer_Amazon
We've lost the Featured Offer for the ASIN below. We have also lost access to directly update this product's details. I would add it's our brand, we are the manufacturer and we are the only seller of this ASIN on Amazon.
We've been selling on Amazon for circa 15 years and no idea why this has happened. We are directing stock to Amazon FBA to see if this will rectify the situation, but if there's a system bug that has caused this, please can you get your team to investigate.
ASIN: B07X1BYGTR
Thank you for your prompt attention to this urgent matter.
Many thanks
@Spencer_Amazon
Seller_8JjxRrRfpULAS
Hi @Spencer_Amazon
We have been facing the lost buy box/featured offer issue for over 10 weeks now and we are becoming in deeper and deeper trouble. This is the fifth time we are requesting now to please check our account and reinstate the buy box. On 3rd October our buy box was restored for around 24 hours and since then we have lost it again and no sign of coming back.
I do not know what the issue is but it seems a problem from Amazon side and it is very frustrating.PLEASE can you help us sort this out. Our business is on the verge of closing down and this problem has caused our business to go down by, literally, 80% overnight.
This is not fair for us sellers - we put a lot of effort into pushing our products on Amazon platform yet we do not receive any support or helpful information to fix issues which are heavily restricting our sales and not in our control. Thank you in advance for your help and I have again listed a sample set of the affected SKUs in our store 'Bellas Hair and Beauty' below:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon are you there? i am tagging you since days regarding my ASIN B07XTR2BJW for same buy box issue. kindly help to fix it as i am suffering daily basis loss
Seller_Vp9yQPESmxsEI
Hi Seller Support my featured offer % has been at 0% for a week now across all ASINs
Seller_BcMqBN5CJDgUu
Hello @Spencer_Amazon
I'm a new seller on the UK marketplace, and I’m currently facing an issue with the Buy Box on my FBA listing. I have 300 units in stock and an estimated delivery date of 29th October, yet I recently lost the Buy Box. Only two sellers are on this listing, and the other seller’s delivery date is shown as 5th December. Given my earlier delivery date, I would expect to qualify for the Buy Box, but even after reducing my price, I am still unable to regain it.
The ASIN for the product is B087B93NJB
Any advice or insights on how I might resolve this would be greatly appreciated. Thank you!
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_wDSpQgu576uf5
Hi @Spencer_Amazon
I really need your urgent help/advice guys. Case ID 10447472882
I’m the brand owner, and I’m dealing with a critical issue that’s putting my entire business in jeopardy. Recently, I lost the Buy Box for all my key products, despite having a perfect account health rating . This has caused an enormous drop in sales, and I’m at a point where my business is heading toward insolvency if this isn’t resolved soon.
Here’s What I’ve Tried:
Seller Support: I’ve contacted them through live chat, phone calls, and tickets, requesting escalations multiple times. Unfortunately, I’ve only been directed to resources like "Seller University," which haven’t addressed the problem.
The Problem: I am the brand owner and sole authorized seller. Despite meeting all account health standards, my listings were suddenly removed from the Buy Box/ featured offer without any notification or explanation. There’s been no transparency from Amazon, and I’m left scrambling to find out what’s gone wrong.
Why I’m Posting: I’ve exhausted every channel I know of, and I’m hoping that others in the community might have experienced similar issues or have insights into how to resolve this. I’m also hoping that with enough visibility, Amazon might finally acknowledge this issue—whether it’s a bug, glitch, or oversight—and help us regain the Buy Box.
At this point, the lack of support is devastating to my business. I’ve invested heavily in Amazon’s ecosystem, and this problem is threatening not just my livelihood but that of my employees too.
What I Need: If anyone has faced a similar problem or has any advice on how to resolve this, please share your experiences. I’m desperate for any help or guidance.
Thank you in advance for your support. I truly hope we can get this issue recognized and resolved before it’s too late.
Thanks
Seller_LwTXNUY9wyKmj
Hello, @Spencer_Amazon
We've lost the Featured Offer for the ASIN below. We have also lost access to directly update this product's details. I would add it's our brand, we are the manufacturer and we are the only seller of this ASIN on Amazon.
We've been selling on Amazon for circa 15 years and no idea why this has happened. We are directing stock to Amazon FBA to see if this will rectify the situation, but if there's a system bug that has caused this, please can you get your team to investigate.
ASIN: B07X1BYGTR
Thank you for your prompt attention to this urgent matter.
Many thanks
@Spencer_Amazon
Seller_LwTXNUY9wyKmj
Hello, @Spencer_Amazon
We've lost the Featured Offer for the ASIN below. We have also lost access to directly update this product's details. I would add it's our brand, we are the manufacturer and we are the only seller of this ASIN on Amazon.
We've been selling on Amazon for circa 15 years and no idea why this has happened. We are directing stock to Amazon FBA to see if this will rectify the situation, but if there's a system bug that has caused this, please can you get your team to investigate.
ASIN: B07X1BYGTR
Thank you for your prompt attention to this urgent matter.
Many thanks
@Spencer_Amazon
Seller_8JjxRrRfpULAS
Hi @Spencer_Amazon
We have been facing the lost buy box/featured offer issue for over 10 weeks now and we are becoming in deeper and deeper trouble. This is the fifth time we are requesting now to please check our account and reinstate the buy box. On 3rd October our buy box was restored for around 24 hours and since then we have lost it again and no sign of coming back.
I do not know what the issue is but it seems a problem from Amazon side and it is very frustrating.PLEASE can you help us sort this out. Our business is on the verge of closing down and this problem has caused our business to go down by, literally, 80% overnight.
This is not fair for us sellers - we put a lot of effort into pushing our products on Amazon platform yet we do not receive any support or helpful information to fix issues which are heavily restricting our sales and not in our control. Thank you in advance for your help and I have again listed a sample set of the affected SKUs in our store 'Bellas Hair and Beauty' below:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_8JjxRrRfpULAS
Hi @Spencer_Amazon
We have been facing the lost buy box/featured offer issue for over 10 weeks now and we are becoming in deeper and deeper trouble. This is the fifth time we are requesting now to please check our account and reinstate the buy box. On 3rd October our buy box was restored for around 24 hours and since then we have lost it again and no sign of coming back.
I do not know what the issue is but it seems a problem from Amazon side and it is very frustrating.PLEASE can you help us sort this out. Our business is on the verge of closing down and this problem has caused our business to go down by, literally, 80% overnight.
This is not fair for us sellers - we put a lot of effort into pushing our products on Amazon platform yet we do not receive any support or helpful information to fix issues which are heavily restricting our sales and not in our control. Thank you in advance for your help and I have again listed a sample set of the affected SKUs in our store 'Bellas Hair and Beauty' below:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon are you there? i am tagging you since days regarding my ASIN B07XTR2BJW for same buy box issue. kindly help to fix it as i am suffering daily basis loss
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon are you there? i am tagging you since days regarding my ASIN B07XTR2BJW for same buy box issue. kindly help to fix it as i am suffering daily basis loss
Seller_Vp9yQPESmxsEI
Hi Seller Support my featured offer % has been at 0% for a week now across all ASINs
Seller_Vp9yQPESmxsEI
Hi Seller Support my featured offer % has been at 0% for a week now across all ASINs
Seller_BcMqBN5CJDgUu
Hello @Spencer_Amazon
I'm a new seller on the UK marketplace, and I’m currently facing an issue with the Buy Box on my FBA listing. I have 300 units in stock and an estimated delivery date of 29th October, yet I recently lost the Buy Box. Only two sellers are on this listing, and the other seller’s delivery date is shown as 5th December. Given my earlier delivery date, I would expect to qualify for the Buy Box, but even after reducing my price, I am still unable to regain it.
The ASIN for the product is B087B93NJB
Any advice or insights on how I might resolve this would be greatly appreciated. Thank you!
Seller_BcMqBN5CJDgUu
Hello @Spencer_Amazon
I'm a new seller on the UK marketplace, and I’m currently facing an issue with the Buy Box on my FBA listing. I have 300 units in stock and an estimated delivery date of 29th October, yet I recently lost the Buy Box. Only two sellers are on this listing, and the other seller’s delivery date is shown as 5th December. Given my earlier delivery date, I would expect to qualify for the Buy Box, but even after reducing my price, I am still unable to regain it.
The ASIN for the product is B087B93NJB
Any advice or insights on how I might resolve this would be greatly appreciated. Thank you!
