Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.4K replies
Seller_lB1zxlbSVUVNi
Dear Spencer.
@Spencer_Amazon
We are in a great trouble. Large amount of inventory is at Amazon FBA.
Would you please look at our request. Our both ASINs has lost buy box, we have tried many times through cases. Please humble request. I have left a message 2 days ago as well.
B07R8GW3ZN
B07R8FM61P
We are private Label brand, and solely selling on Amazon.
I have a professional selling account. I maintain a large volume of inventory.
I am providing excellent customer service. My product is competitive.
I use FBA for delivery options.
Thank you and looking forward to your kind response.
Seller_fCzbZs30zHtPK
Hello!
@Spencer_Amazon
we are experiencing a very similar issue in Germany on our account (which is also our main market place) where SeSu has not been able to help us and we just received the generic responses. We have over a 1000 ASINs and none of them seem to be eligible for the BB. Winning is another story but not even being able to compete seems to be a technical issue. Can you help? I am gonna post a small list of example ASINs below where we are the only seller, could you check what is going on?
B0BS6PRTHM
B0BS6PC93Q
B0BS6NQTTF
B0BS6Q3RNL
B0BS6QQCQ5
please let me know if there is anything you can do!
Thank you and kind regards
Seller_apItb6vw89OyJ
Hello @Spencer_Amazon
I have 3 ASINS that are on FBA, healthy account but are not being shown as feature offer eligible.
Is there anything you can do to help?
The ASINS are:
B0DB2PDY4T
B0DB2QRMS6
B0DB2PKD32
I'd really appreciate all the help you can give.
Kind Regards
Seller_FaKICWlqz0tRu
My issue still hasn’t been resolved. I am a new seller account on Amazon in Germany and we having same issue like other people.. I had featured offer on all my listings and they were selling OK. Everything is fine, but on 28th August's morning when I came office and found I am no longer featured offer. I have lost buy box in every listing. My account is in normal status and in good condition. We lost Buy Box (Featured Offer) on below ASINs. Please help me restore my Featured Offer @Simon_Amazon @Spencer_Amazon
B0D9NQ8M4H
B0D9NQG2QM
B0DCZ74X1D
B0DCZ4MX7B
B0DDPTG2JR
B0DDPMCP71
B0D8VG1SD1
B0D8NGRFHP
B0D8P2W1C5
B0DB1ZCG17
B0DCZ9LZ8C
B0D9NQTGMV
B0D9NPWDBD
B0DCZ2SJNT
B0DDPM84WQ
B0DF331JS4
B0DCZ8N1BK
B0DCZBL4D1
B0D9NRK938
B0D9NRJ69Q
B0D9NPL8ZP
B0DCZ1JDWL
B0D9NPFBT7
B0D9NPF57N
B0D9NQGKWQ
B0D9NRJY52
B0DCZ88HNP
B0D9NQS8ZZ
B0D9NQHQZN
B0D9NQY32S
B0D9NP3C6V
B0DCZ3VZQX
B0DCZ8L1CJ
B0DDH3CQGX
B0D9NPX81D
B0D9NQG2QJ
B0D9NPS38L
B0D9NQV8J4
B0D9NPX9CR
B0D9NPBJ9R
B0D9NS3HYP
B0D9NT4X72
B0D9NPZTJX
B0D9NPGBB7
B0D9NNTLZK
B0D9NPS11X
B0D9NQWTRS
B0D9NRM7TF
B0DCZ18GN8
B0DCZ324KV
B0DCZ1CRHN
B0DCZ31F7Q
B0DCZ6F5TW
B0DCZBMZJM
B0DCZ4WC1K
B0DCZ1NBDQ
B0DD6YW371
B0DD6RXX6D
B0DD6QSGTL
B0DDL8RNMT
B0DDL7YN6F
B0DF31ZXBM
B0DDCHK4WS
B0DDCH24Z2
B0DDCJMWL8
B0DDCJZVDD
B0DDGXZBKR
B0DDH1N5GS
B0DDH389ZB
B0DDGW4SJS
B0DF355R4Y
B0DDHNQCL3
B0DDTL6C6W
B0DDL77TBZ
Seller_GNWwqVEVZsIdg
Hi @Spencer_Amazon
We are a registered brand selling via Amazon FBA and have created a "New" listing in Germany but cant drive sales due to missing buy box. Our launch on 11 Sep has been unsuccessful due to missing Buy box. Please resolve this issue via Buy box team
1. B0D6WG9LL5
2. B0D6YQ68FG
3. B0D6WHH126
4. B0D6WJNDHK
5. B0D6WGGFH4
Thanks you in advance
Caseid: 10193552162
Seller_qS4TeTxtPVZrv
Hi Spencer
Am now reaching out in desperation to you as I am getting no help with seller support.
The past 5 days I have lost my featured offers eligibility on all of my active asins. I have gone down to 1 sale since then and am desperate to get this sorted.
The majority of my asins I am the only seller. The sellers that are getting the featured offers are mainly new sellers with no feedback and are not even prime eligible.
This seems so unfair especially when seller support say it is a fair process for all sellers which it clearly is not.
Seller support constantly gives a generic reply stating what makes factors influence the featured offer and I meet all of these so nothing makes sense
My account health is excellent standing and I am now at my wits end trying to sort this.
I appreciate that you must be so snowed under but I would really appreciate it if you could get this looked into. I have asked seller support to escalate the issue but nothing is being done.
:ike many I feel ignored and just do not know what else I can do.
The ASINs affected are
asin1
B00GBEE014
B00N1PV8WU
B09XF8NR99
B09HFQ7HS2
B09HFDNMNW
B09HKR61RN
B09HFZ5RLK
B09HFG4SZ4
B09HFDNMQ4
B09HKRT8FV
B07KJBL9RK
B08MFP4KHH
B0CWPDB6L8
B0C69VL1JJ
B0BY35CVVH
B0BY3BPFZQ
B0BY3CW2YZ
B0BY3B9BJW
B0BY3D6HN9
B0C86L9Z45
B094LS14XP
B07Z1BWSYX
B01DS0HUK6
B08FYC87CM
B08YWV9L5X
B0CBN2XFHW
B08ZKMKPFF
B081P88R7S
B0BY3BLY29
B00L3EOV02
B0CW3KHJV5
B09ZJYZ3ZX
B0016WH540
B000R94QF4
B004TGZPJC
B07MM6CRMN
B08H4ZHJLN
B00ES6NRGG
B015NEG48O
B015NFPFVA
B00ES6LS4O
B000R94SMU
B077SWJCRG
B001KYU1PY
B095M3NXPZ
B07BP991Z6
B0D2DWVNN1
B0CZ7H7WR5
B07CT2LQR2
B0CB15SH2G
B00NDJCBDY
B079WNT2NP
B07K8Y16DL
B0BW4PP7GN
B07D1RLBFW
B0CBN2XFHW
B07K923LR5
B0BV9WD32R
B0CJ7Y621V
B0B6J7WWWP
B07GTNFZRQ
B07MLSQGSL
B081LF8XMW
B00872GZ5M
B0DB2KT2MC
B07K9153FQ
B00D14EJCC
B07K3NVZZ2
B07K9461CW
B0BW7JN19R
B0D2S81NN5
B08R282JKQ
Thanks so much in advance
Seller_exAYyraUDlqhE
Dear Spencer,
@Spencer_Amazon
We are facing a serious issue across the UK, France, and Spain marketplaces. A large amount of our inventory is currently stored at Amazon FBA.
Could you kindly review our request? All of our ASINs have lost the Buy Box, and despite multiple attempts through support cases, we have not found a solution. This is a humble request for your assistance.
ASINs:
B0CHYWC8QZ
B0BZRLRQB7
B0BZRMS54B
B0CKMNPW52
B0BRXK8NB1
B0BXX4DPXT
B0BDM1HNHF
B0BDM1K1CQ
We are a private label brand, exclusively selling on Amazon in these marketplaces.
We maintain a professional selling account with significant inventory and provide excellent customer service. Our products are competitively priced, and we rely on FBA for delivery.
Your help in resolving this issue would be greatly appreciated.
Thank you, and I look forward to your kind response.
Seller_p4Skjj46s9djS
Hi @Spencer_Amazon lost Featured Offer on all ASINs suddently (again), when you get the chance could you please forward them my ASINs:
B0DFWYKZTG
B0DFDGPQB3
B0DCX76NFG
B0DCT1DB35
B0DCHFLXNT
B0DBGM43P2
B0D9YLCX5G
B0D98Q2F36
B0D98SF6YV
Thank you!
Seller_lB1zxlbSVUVNi
Hi,
@Spencer_Amazon
Its been over a week now, and I have left multiple messages for you.
We have lost buy Box on two of our child ASINs, due to this our sale if next to zero now and we are in a real trouble.
Sharing ASINs again. Really need your kind support. Thank you.
B07R8GW3ZN
B07R8FM61P
Seller_8JjxRrRfpULAS
Hello Spencer I'm unsure if you've seen my previous message but I am now desperate for a resolution to this issue.
I have been selling since 2019 and have built the store up to where it is , I've never had such problems.
It has been nearly 4 weeks and i am close to going bankrupt, unable to pay staff and suppliers it is extremely worrying.
The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Any help will be extremely appreciated!
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.4K replies
1.4K replies
Seller_lB1zxlbSVUVNi
Dear Spencer.
@Spencer_Amazon
We are in a great trouble. Large amount of inventory is at Amazon FBA.
Would you please look at our request. Our both ASINs has lost buy box, we have tried many times through cases. Please humble request. I have left a message 2 days ago as well.
B07R8GW3ZN
B07R8FM61P
We are private Label brand, and solely selling on Amazon.
I have a professional selling account. I maintain a large volume of inventory.
I am providing excellent customer service. My product is competitive.
I use FBA for delivery options.
Thank you and looking forward to your kind response.
Seller_fCzbZs30zHtPK
Hello!
@Spencer_Amazon
we are experiencing a very similar issue in Germany on our account (which is also our main market place) where SeSu has not been able to help us and we just received the generic responses. We have over a 1000 ASINs and none of them seem to be eligible for the BB. Winning is another story but not even being able to compete seems to be a technical issue. Can you help? I am gonna post a small list of example ASINs below where we are the only seller, could you check what is going on?
B0BS6PRTHM
B0BS6PC93Q
B0BS6NQTTF
B0BS6Q3RNL
B0BS6QQCQ5
please let me know if there is anything you can do!
Thank you and kind regards
Seller_apItb6vw89OyJ
Hello @Spencer_Amazon
I have 3 ASINS that are on FBA, healthy account but are not being shown as feature offer eligible.
Is there anything you can do to help?
The ASINS are:
B0DB2PDY4T
B0DB2QRMS6
B0DB2PKD32
I'd really appreciate all the help you can give.
Kind Regards
Seller_FaKICWlqz0tRu
My issue still hasn’t been resolved. I am a new seller account on Amazon in Germany and we having same issue like other people.. I had featured offer on all my listings and they were selling OK. Everything is fine, but on 28th August's morning when I came office and found I am no longer featured offer. I have lost buy box in every listing. My account is in normal status and in good condition. We lost Buy Box (Featured Offer) on below ASINs. Please help me restore my Featured Offer @Simon_Amazon @Spencer_Amazon
B0D9NQ8M4H
B0D9NQG2QM
B0DCZ74X1D
B0DCZ4MX7B
B0DDPTG2JR
B0DDPMCP71
B0D8VG1SD1
B0D8NGRFHP
B0D8P2W1C5
B0DB1ZCG17
B0DCZ9LZ8C
B0D9NQTGMV
B0D9NPWDBD
B0DCZ2SJNT
B0DDPM84WQ
B0DF331JS4
B0DCZ8N1BK
B0DCZBL4D1
B0D9NRK938
B0D9NRJ69Q
B0D9NPL8ZP
B0DCZ1JDWL
B0D9NPFBT7
B0D9NPF57N
B0D9NQGKWQ
B0D9NRJY52
B0DCZ88HNP
B0D9NQS8ZZ
B0D9NQHQZN
B0D9NQY32S
B0D9NP3C6V
B0DCZ3VZQX
B0DCZ8L1CJ
B0DDH3CQGX
B0D9NPX81D
B0D9NQG2QJ
B0D9NPS38L
B0D9NQV8J4
B0D9NPX9CR
B0D9NPBJ9R
B0D9NS3HYP
B0D9NT4X72
B0D9NPZTJX
B0D9NPGBB7
B0D9NNTLZK
B0D9NPS11X
B0D9NQWTRS
B0D9NRM7TF
B0DCZ18GN8
B0DCZ324KV
B0DCZ1CRHN
B0DCZ31F7Q
B0DCZ6F5TW
B0DCZBMZJM
B0DCZ4WC1K
B0DCZ1NBDQ
B0DD6YW371
B0DD6RXX6D
B0DD6QSGTL
B0DDL8RNMT
B0DDL7YN6F
B0DF31ZXBM
B0DDCHK4WS
B0DDCH24Z2
B0DDCJMWL8
B0DDCJZVDD
B0DDGXZBKR
B0DDH1N5GS
B0DDH389ZB
B0DDGW4SJS
B0DF355R4Y
B0DDHNQCL3
B0DDTL6C6W
B0DDL77TBZ
Seller_GNWwqVEVZsIdg
Hi @Spencer_Amazon
We are a registered brand selling via Amazon FBA and have created a "New" listing in Germany but cant drive sales due to missing buy box. Our launch on 11 Sep has been unsuccessful due to missing Buy box. Please resolve this issue via Buy box team
1. B0D6WG9LL5
2. B0D6YQ68FG
3. B0D6WHH126
4. B0D6WJNDHK
5. B0D6WGGFH4
Thanks you in advance
Caseid: 10193552162
Seller_qS4TeTxtPVZrv
Hi Spencer
Am now reaching out in desperation to you as I am getting no help with seller support.
The past 5 days I have lost my featured offers eligibility on all of my active asins. I have gone down to 1 sale since then and am desperate to get this sorted.
The majority of my asins I am the only seller. The sellers that are getting the featured offers are mainly new sellers with no feedback and are not even prime eligible.
This seems so unfair especially when seller support say it is a fair process for all sellers which it clearly is not.
Seller support constantly gives a generic reply stating what makes factors influence the featured offer and I meet all of these so nothing makes sense
My account health is excellent standing and I am now at my wits end trying to sort this.
I appreciate that you must be so snowed under but I would really appreciate it if you could get this looked into. I have asked seller support to escalate the issue but nothing is being done.
:ike many I feel ignored and just do not know what else I can do.
The ASINs affected are
asin1
B00GBEE014
B00N1PV8WU
B09XF8NR99
B09HFQ7HS2
B09HFDNMNW
B09HKR61RN
B09HFZ5RLK
B09HFG4SZ4
B09HFDNMQ4
B09HKRT8FV
B07KJBL9RK
B08MFP4KHH
B0CWPDB6L8
B0C69VL1JJ
B0BY35CVVH
B0BY3BPFZQ
B0BY3CW2YZ
B0BY3B9BJW
B0BY3D6HN9
B0C86L9Z45
B094LS14XP
B07Z1BWSYX
B01DS0HUK6
B08FYC87CM
B08YWV9L5X
B0CBN2XFHW
B08ZKMKPFF
B081P88R7S
B0BY3BLY29
B00L3EOV02
B0CW3KHJV5
B09ZJYZ3ZX
B0016WH540
B000R94QF4
B004TGZPJC
B07MM6CRMN
B08H4ZHJLN
B00ES6NRGG
B015NEG48O
B015NFPFVA
B00ES6LS4O
B000R94SMU
B077SWJCRG
B001KYU1PY
B095M3NXPZ
B07BP991Z6
B0D2DWVNN1
B0CZ7H7WR5
B07CT2LQR2
B0CB15SH2G
B00NDJCBDY
B079WNT2NP
B07K8Y16DL
B0BW4PP7GN
B07D1RLBFW
B0CBN2XFHW
B07K923LR5
B0BV9WD32R
B0CJ7Y621V
B0B6J7WWWP
B07GTNFZRQ
B07MLSQGSL
B081LF8XMW
B00872GZ5M
B0DB2KT2MC
B07K9153FQ
B00D14EJCC
B07K3NVZZ2
B07K9461CW
B0BW7JN19R
B0D2S81NN5
B08R282JKQ
Thanks so much in advance
Seller_exAYyraUDlqhE
Dear Spencer,
@Spencer_Amazon
We are facing a serious issue across the UK, France, and Spain marketplaces. A large amount of our inventory is currently stored at Amazon FBA.
Could you kindly review our request? All of our ASINs have lost the Buy Box, and despite multiple attempts through support cases, we have not found a solution. This is a humble request for your assistance.
ASINs:
B0CHYWC8QZ
B0BZRLRQB7
B0BZRMS54B
B0CKMNPW52
B0BRXK8NB1
B0BXX4DPXT
B0BDM1HNHF
B0BDM1K1CQ
We are a private label brand, exclusively selling on Amazon in these marketplaces.
We maintain a professional selling account with significant inventory and provide excellent customer service. Our products are competitively priced, and we rely on FBA for delivery.
Your help in resolving this issue would be greatly appreciated.
Thank you, and I look forward to your kind response.
Seller_p4Skjj46s9djS
Hi @Spencer_Amazon lost Featured Offer on all ASINs suddently (again), when you get the chance could you please forward them my ASINs:
B0DFWYKZTG
B0DFDGPQB3
B0DCX76NFG
B0DCT1DB35
B0DCHFLXNT
B0DBGM43P2
B0D9YLCX5G
B0D98Q2F36
B0D98SF6YV
Thank you!
Seller_lB1zxlbSVUVNi
Hi,
@Spencer_Amazon
Its been over a week now, and I have left multiple messages for you.
We have lost buy Box on two of our child ASINs, due to this our sale if next to zero now and we are in a real trouble.
Sharing ASINs again. Really need your kind support. Thank you.
B07R8GW3ZN
B07R8FM61P
Seller_8JjxRrRfpULAS
Hello Spencer I'm unsure if you've seen my previous message but I am now desperate for a resolution to this issue.
I have been selling since 2019 and have built the store up to where it is , I've never had such problems.
It has been nearly 4 weeks and i am close to going bankrupt, unable to pay staff and suppliers it is extremely worrying.
The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Any help will be extremely appreciated!
Seller_lB1zxlbSVUVNi
Dear Spencer.
@Spencer_Amazon
We are in a great trouble. Large amount of inventory is at Amazon FBA.
Would you please look at our request. Our both ASINs has lost buy box, we have tried many times through cases. Please humble request. I have left a message 2 days ago as well.
B07R8GW3ZN
B07R8FM61P
We are private Label brand, and solely selling on Amazon.
I have a professional selling account. I maintain a large volume of inventory.
I am providing excellent customer service. My product is competitive.
I use FBA for delivery options.
Thank you and looking forward to your kind response.
Seller_lB1zxlbSVUVNi
Dear Spencer.
@Spencer_Amazon
We are in a great trouble. Large amount of inventory is at Amazon FBA.
Would you please look at our request. Our both ASINs has lost buy box, we have tried many times through cases. Please humble request. I have left a message 2 days ago as well.
B07R8GW3ZN
B07R8FM61P
We are private Label brand, and solely selling on Amazon.
I have a professional selling account. I maintain a large volume of inventory.
I am providing excellent customer service. My product is competitive.
I use FBA for delivery options.
Thank you and looking forward to your kind response.
Seller_fCzbZs30zHtPK
Hello!
@Spencer_Amazon
we are experiencing a very similar issue in Germany on our account (which is also our main market place) where SeSu has not been able to help us and we just received the generic responses. We have over a 1000 ASINs and none of them seem to be eligible for the BB. Winning is another story but not even being able to compete seems to be a technical issue. Can you help? I am gonna post a small list of example ASINs below where we are the only seller, could you check what is going on?
B0BS6PRTHM
B0BS6PC93Q
B0BS6NQTTF
B0BS6Q3RNL
B0BS6QQCQ5
please let me know if there is anything you can do!
Thank you and kind regards
Seller_fCzbZs30zHtPK
Hello!
@Spencer_Amazon
we are experiencing a very similar issue in Germany on our account (which is also our main market place) where SeSu has not been able to help us and we just received the generic responses. We have over a 1000 ASINs and none of them seem to be eligible for the BB. Winning is another story but not even being able to compete seems to be a technical issue. Can you help? I am gonna post a small list of example ASINs below where we are the only seller, could you check what is going on?
B0BS6PRTHM
B0BS6PC93Q
B0BS6NQTTF
B0BS6Q3RNL
B0BS6QQCQ5
please let me know if there is anything you can do!
Thank you and kind regards
Seller_apItb6vw89OyJ
Hello @Spencer_Amazon
I have 3 ASINS that are on FBA, healthy account but are not being shown as feature offer eligible.
Is there anything you can do to help?
The ASINS are:
B0DB2PDY4T
B0DB2QRMS6
B0DB2PKD32
I'd really appreciate all the help you can give.
Kind Regards
Seller_apItb6vw89OyJ
Hello @Spencer_Amazon
I have 3 ASINS that are on FBA, healthy account but are not being shown as feature offer eligible.
Is there anything you can do to help?
The ASINS are:
B0DB2PDY4T
B0DB2QRMS6
B0DB2PKD32
I'd really appreciate all the help you can give.
Kind Regards
Seller_FaKICWlqz0tRu
My issue still hasn’t been resolved. I am a new seller account on Amazon in Germany and we having same issue like other people.. I had featured offer on all my listings and they were selling OK. Everything is fine, but on 28th August's morning when I came office and found I am no longer featured offer. I have lost buy box in every listing. My account is in normal status and in good condition. We lost Buy Box (Featured Offer) on below ASINs. Please help me restore my Featured Offer @Simon_Amazon @Spencer_Amazon
B0D9NQ8M4H
B0D9NQG2QM
B0DCZ74X1D
B0DCZ4MX7B
B0DDPTG2JR
B0DDPMCP71
B0D8VG1SD1
B0D8NGRFHP
B0D8P2W1C5
B0DB1ZCG17
B0DCZ9LZ8C
B0D9NQTGMV
B0D9NPWDBD
B0DCZ2SJNT
B0DDPM84WQ
B0DF331JS4
B0DCZ8N1BK
B0DCZBL4D1
B0D9NRK938
B0D9NRJ69Q
B0D9NPL8ZP
B0DCZ1JDWL
B0D9NPFBT7
B0D9NPF57N
B0D9NQGKWQ
B0D9NRJY52
B0DCZ88HNP
B0D9NQS8ZZ
B0D9NQHQZN
B0D9NQY32S
B0D9NP3C6V
B0DCZ3VZQX
B0DCZ8L1CJ
B0DDH3CQGX
B0D9NPX81D
B0D9NQG2QJ
B0D9NPS38L
B0D9NQV8J4
B0D9NPX9CR
B0D9NPBJ9R
B0D9NS3HYP
B0D9NT4X72
B0D9NPZTJX
B0D9NPGBB7
B0D9NNTLZK
B0D9NPS11X
B0D9NQWTRS
B0D9NRM7TF
B0DCZ18GN8
B0DCZ324KV
B0DCZ1CRHN
B0DCZ31F7Q
B0DCZ6F5TW
B0DCZBMZJM
B0DCZ4WC1K
B0DCZ1NBDQ
B0DD6YW371
B0DD6RXX6D
B0DD6QSGTL
B0DDL8RNMT
B0DDL7YN6F
B0DF31ZXBM
B0DDCHK4WS
B0DDCH24Z2
B0DDCJMWL8
B0DDCJZVDD
B0DDGXZBKR
B0DDH1N5GS
B0DDH389ZB
B0DDGW4SJS
B0DF355R4Y
B0DDHNQCL3
B0DDTL6C6W
B0DDL77TBZ
Seller_FaKICWlqz0tRu
My issue still hasn’t been resolved. I am a new seller account on Amazon in Germany and we having same issue like other people.. I had featured offer on all my listings and they were selling OK. Everything is fine, but on 28th August's morning when I came office and found I am no longer featured offer. I have lost buy box in every listing. My account is in normal status and in good condition. We lost Buy Box (Featured Offer) on below ASINs. Please help me restore my Featured Offer @Simon_Amazon @Spencer_Amazon
B0D9NQ8M4H
B0D9NQG2QM
B0DCZ74X1D
B0DCZ4MX7B
B0DDPTG2JR
B0DDPMCP71
B0D8VG1SD1
B0D8NGRFHP
B0D8P2W1C5
B0DB1ZCG17
B0DCZ9LZ8C
B0D9NQTGMV
B0D9NPWDBD
B0DCZ2SJNT
B0DDPM84WQ
B0DF331JS4
B0DCZ8N1BK
B0DCZBL4D1
B0D9NRK938
B0D9NRJ69Q
B0D9NPL8ZP
B0DCZ1JDWL
B0D9NPFBT7
B0D9NPF57N
B0D9NQGKWQ
B0D9NRJY52
B0DCZ88HNP
B0D9NQS8ZZ
B0D9NQHQZN
B0D9NQY32S
B0D9NP3C6V
B0DCZ3VZQX
B0DCZ8L1CJ
B0DDH3CQGX
B0D9NPX81D
B0D9NQG2QJ
B0D9NPS38L
B0D9NQV8J4
B0D9NPX9CR
B0D9NPBJ9R
B0D9NS3HYP
B0D9NT4X72
B0D9NPZTJX
B0D9NPGBB7
B0D9NNTLZK
B0D9NPS11X
B0D9NQWTRS
B0D9NRM7TF
B0DCZ18GN8
B0DCZ324KV
B0DCZ1CRHN
B0DCZ31F7Q
B0DCZ6F5TW
B0DCZBMZJM
B0DCZ4WC1K
B0DCZ1NBDQ
B0DD6YW371
B0DD6RXX6D
B0DD6QSGTL
B0DDL8RNMT
B0DDL7YN6F
B0DF31ZXBM
B0DDCHK4WS
B0DDCH24Z2
B0DDCJMWL8
B0DDCJZVDD
B0DDGXZBKR
B0DDH1N5GS
B0DDH389ZB
B0DDGW4SJS
B0DF355R4Y
B0DDHNQCL3
B0DDTL6C6W
B0DDL77TBZ
Seller_GNWwqVEVZsIdg
Hi @Spencer_Amazon
We are a registered brand selling via Amazon FBA and have created a "New" listing in Germany but cant drive sales due to missing buy box. Our launch on 11 Sep has been unsuccessful due to missing Buy box. Please resolve this issue via Buy box team
1. B0D6WG9LL5
2. B0D6YQ68FG
3. B0D6WHH126
4. B0D6WJNDHK
5. B0D6WGGFH4
Thanks you in advance
Caseid: 10193552162
Seller_GNWwqVEVZsIdg
Hi @Spencer_Amazon
We are a registered brand selling via Amazon FBA and have created a "New" listing in Germany but cant drive sales due to missing buy box. Our launch on 11 Sep has been unsuccessful due to missing Buy box. Please resolve this issue via Buy box team
1. B0D6WG9LL5
2. B0D6YQ68FG
3. B0D6WHH126
4. B0D6WJNDHK
5. B0D6WGGFH4
Thanks you in advance
Caseid: 10193552162
Seller_qS4TeTxtPVZrv
Hi Spencer
Am now reaching out in desperation to you as I am getting no help with seller support.
The past 5 days I have lost my featured offers eligibility on all of my active asins. I have gone down to 1 sale since then and am desperate to get this sorted.
The majority of my asins I am the only seller. The sellers that are getting the featured offers are mainly new sellers with no feedback and are not even prime eligible.
This seems so unfair especially when seller support say it is a fair process for all sellers which it clearly is not.
Seller support constantly gives a generic reply stating what makes factors influence the featured offer and I meet all of these so nothing makes sense
My account health is excellent standing and I am now at my wits end trying to sort this.
I appreciate that you must be so snowed under but I would really appreciate it if you could get this looked into. I have asked seller support to escalate the issue but nothing is being done.
:ike many I feel ignored and just do not know what else I can do.
The ASINs affected are
asin1
B00GBEE014
B00N1PV8WU
B09XF8NR99
B09HFQ7HS2
B09HFDNMNW
B09HKR61RN
B09HFZ5RLK
B09HFG4SZ4
B09HFDNMQ4
B09HKRT8FV
B07KJBL9RK
B08MFP4KHH
B0CWPDB6L8
B0C69VL1JJ
B0BY35CVVH
B0BY3BPFZQ
B0BY3CW2YZ
B0BY3B9BJW
B0BY3D6HN9
B0C86L9Z45
B094LS14XP
B07Z1BWSYX
B01DS0HUK6
B08FYC87CM
B08YWV9L5X
B0CBN2XFHW
B08ZKMKPFF
B081P88R7S
B0BY3BLY29
B00L3EOV02
B0CW3KHJV5
B09ZJYZ3ZX
B0016WH540
B000R94QF4
B004TGZPJC
B07MM6CRMN
B08H4ZHJLN
B00ES6NRGG
B015NEG48O
B015NFPFVA
B00ES6LS4O
B000R94SMU
B077SWJCRG
B001KYU1PY
B095M3NXPZ
B07BP991Z6
B0D2DWVNN1
B0CZ7H7WR5
B07CT2LQR2
B0CB15SH2G
B00NDJCBDY
B079WNT2NP
B07K8Y16DL
B0BW4PP7GN
B07D1RLBFW
B0CBN2XFHW
B07K923LR5
B0BV9WD32R
B0CJ7Y621V
B0B6J7WWWP
B07GTNFZRQ
B07MLSQGSL
B081LF8XMW
B00872GZ5M
B0DB2KT2MC
B07K9153FQ
B00D14EJCC
B07K3NVZZ2
B07K9461CW
B0BW7JN19R
B0D2S81NN5
B08R282JKQ
Thanks so much in advance
Seller_qS4TeTxtPVZrv
Hi Spencer
Am now reaching out in desperation to you as I am getting no help with seller support.
The past 5 days I have lost my featured offers eligibility on all of my active asins. I have gone down to 1 sale since then and am desperate to get this sorted.
The majority of my asins I am the only seller. The sellers that are getting the featured offers are mainly new sellers with no feedback and are not even prime eligible.
This seems so unfair especially when seller support say it is a fair process for all sellers which it clearly is not.
Seller support constantly gives a generic reply stating what makes factors influence the featured offer and I meet all of these so nothing makes sense
My account health is excellent standing and I am now at my wits end trying to sort this.
I appreciate that you must be so snowed under but I would really appreciate it if you could get this looked into. I have asked seller support to escalate the issue but nothing is being done.
:ike many I feel ignored and just do not know what else I can do.
The ASINs affected are
asin1
B00GBEE014
B00N1PV8WU
B09XF8NR99
B09HFQ7HS2
B09HFDNMNW
B09HKR61RN
B09HFZ5RLK
B09HFG4SZ4
B09HFDNMQ4
B09HKRT8FV
B07KJBL9RK
B08MFP4KHH
B0CWPDB6L8
B0C69VL1JJ
B0BY35CVVH
B0BY3BPFZQ
B0BY3CW2YZ
B0BY3B9BJW
B0BY3D6HN9
B0C86L9Z45
B094LS14XP
B07Z1BWSYX
B01DS0HUK6
B08FYC87CM
B08YWV9L5X
B0CBN2XFHW
B08ZKMKPFF
B081P88R7S
B0BY3BLY29
B00L3EOV02
B0CW3KHJV5
B09ZJYZ3ZX
B0016WH540
B000R94QF4
B004TGZPJC
B07MM6CRMN
B08H4ZHJLN
B00ES6NRGG
B015NEG48O
B015NFPFVA
B00ES6LS4O
B000R94SMU
B077SWJCRG
B001KYU1PY
B095M3NXPZ
B07BP991Z6
B0D2DWVNN1
B0CZ7H7WR5
B07CT2LQR2
B0CB15SH2G
B00NDJCBDY
B079WNT2NP
B07K8Y16DL
B0BW4PP7GN
B07D1RLBFW
B0CBN2XFHW
B07K923LR5
B0BV9WD32R
B0CJ7Y621V
B0B6J7WWWP
B07GTNFZRQ
B07MLSQGSL
B081LF8XMW
B00872GZ5M
B0DB2KT2MC
B07K9153FQ
B00D14EJCC
B07K3NVZZ2
B07K9461CW
B0BW7JN19R
B0D2S81NN5
B08R282JKQ
Thanks so much in advance
Seller_exAYyraUDlqhE
Dear Spencer,
@Spencer_Amazon
We are facing a serious issue across the UK, France, and Spain marketplaces. A large amount of our inventory is currently stored at Amazon FBA.
Could you kindly review our request? All of our ASINs have lost the Buy Box, and despite multiple attempts through support cases, we have not found a solution. This is a humble request for your assistance.
ASINs:
B0CHYWC8QZ
B0BZRLRQB7
B0BZRMS54B
B0CKMNPW52
B0BRXK8NB1
B0BXX4DPXT
B0BDM1HNHF
B0BDM1K1CQ
We are a private label brand, exclusively selling on Amazon in these marketplaces.
We maintain a professional selling account with significant inventory and provide excellent customer service. Our products are competitively priced, and we rely on FBA for delivery.
Your help in resolving this issue would be greatly appreciated.
Thank you, and I look forward to your kind response.
Seller_exAYyraUDlqhE
Dear Spencer,
@Spencer_Amazon
We are facing a serious issue across the UK, France, and Spain marketplaces. A large amount of our inventory is currently stored at Amazon FBA.
Could you kindly review our request? All of our ASINs have lost the Buy Box, and despite multiple attempts through support cases, we have not found a solution. This is a humble request for your assistance.
ASINs:
B0CHYWC8QZ
B0BZRLRQB7
B0BZRMS54B
B0CKMNPW52
B0BRXK8NB1
B0BXX4DPXT
B0BDM1HNHF
B0BDM1K1CQ
We are a private label brand, exclusively selling on Amazon in these marketplaces.
We maintain a professional selling account with significant inventory and provide excellent customer service. Our products are competitively priced, and we rely on FBA for delivery.
Your help in resolving this issue would be greatly appreciated.
Thank you, and I look forward to your kind response.
Seller_p4Skjj46s9djS
Hi @Spencer_Amazon lost Featured Offer on all ASINs suddently (again), when you get the chance could you please forward them my ASINs:
B0DFWYKZTG
B0DFDGPQB3
B0DCX76NFG
B0DCT1DB35
B0DCHFLXNT
B0DBGM43P2
B0D9YLCX5G
B0D98Q2F36
B0D98SF6YV
Thank you!
Seller_p4Skjj46s9djS
Hi @Spencer_Amazon lost Featured Offer on all ASINs suddently (again), when you get the chance could you please forward them my ASINs:
B0DFWYKZTG
B0DFDGPQB3
B0DCX76NFG
B0DCT1DB35
B0DCHFLXNT
B0DBGM43P2
B0D9YLCX5G
B0D98Q2F36
B0D98SF6YV
Thank you!
Seller_lB1zxlbSVUVNi
Hi,
@Spencer_Amazon
Its been over a week now, and I have left multiple messages for you.
We have lost buy Box on two of our child ASINs, due to this our sale if next to zero now and we are in a real trouble.
Sharing ASINs again. Really need your kind support. Thank you.
B07R8GW3ZN
B07R8FM61P
Seller_lB1zxlbSVUVNi
Hi,
@Spencer_Amazon
Its been over a week now, and I have left multiple messages for you.
We have lost buy Box on two of our child ASINs, due to this our sale if next to zero now and we are in a real trouble.
Sharing ASINs again. Really need your kind support. Thank you.
B07R8GW3ZN
B07R8FM61P
Seller_8JjxRrRfpULAS
Hello Spencer I'm unsure if you've seen my previous message but I am now desperate for a resolution to this issue.
I have been selling since 2019 and have built the store up to where it is , I've never had such problems.
It has been nearly 4 weeks and i am close to going bankrupt, unable to pay staff and suppliers it is extremely worrying.
The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Any help will be extremely appreciated!
Seller_8JjxRrRfpULAS
Hello Spencer I'm unsure if you've seen my previous message but I am now desperate for a resolution to this issue.
I have been selling since 2019 and have built the store up to where it is , I've never had such problems.
It has been nearly 4 weeks and i am close to going bankrupt, unable to pay staff and suppliers it is extremely worrying.
The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Any help will be extremely appreciated!
