Dear Amazon Seller Community,
I’m a beginner on Amazon Seller Central, and my account was temporarily deactivated due to concerns about the accuracy of my product descriptions. I’m confused and would appreciate any advice to resolve this.
Here’s what happened:
1. I listed a generic product (no brand name on the item or packaging) after scanning it in the Seller App, which confirmed eligibility.
2. Other sellers also list the same product under generic categories, so I sourced it from a wholesale market and began selling.
3. Now, my account is deactivated, and Amazon is asking for supplier invoices/receipts. However, since the product is unbranded and purchased from a local wholesaler (not the original brand owner), I don’t have invoices from the brand mentioned in the alert.
My Questions:
- How can I provide invoices if the product is generic and purchased from a third-party wholesaler?
- I’m ready to remove all listings if needed, but how do I proceed with reactivation?
- As a new seller, I wasn’t aware of these requirements. What steps should I take to comply?
I’ve read the [Funds Withholding Policy] and want to cooperate fully. Could anyone share similar experiences or guidance on:
- Alternative documents I can submit (e.g., wholesale receipts, packing slips)?
- How to explain this in a POA (Plan of Action)?
Thank you for your patience and support. I’m eager to learn and correct any mistakes.
Best regards,
Store Name : AASIS STORE
@Seller_BlIVJdYD3zD3G
