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remove products and send under a new ASIN
by Seller_j27LWMjJoqueo

Hi,,

I had a problem getting seller authorisation as a branded product for a long time, so I had to send my products to Amazon Fulfilment centre as a Generic ASIN. A few days after my products arrived I was granted authorization for a Brand product. I asked Amazon to change my inventory to the new brand ASIN, but they told me that I need to create removal for those units and send them under the new ASIN.

Does this mean I have to ship them out of Amazon and resend them, which seems ridiculous? Or is it merely a matter of imitating the resending of the products?

I looked online and it said there would be costs involved per item too. What kind of figure are we looking at? It is an oversized product and the information I looked at on the Amazon site said it could be as much as $13, which again is ridiculous.

Thanks for responses

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9 replies
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I am struggling with a unit under reserved status. When I prepared shipping, I was able to send it.

However after a few weeks, now they have set it in reserved status, wanting me to submit the Exemption sheet which I did MULTIPLE times.

They are just saying that Not classified: Unable to classify "Upload a valid SDS for this ASIN. An exemption sheet cannot be accepted."

I asked the manufacturer and they stated that they never give away any SDS sheets, all the ingredients that we need to know are stated on the ingredients list.

Now where am I supposed to go for SDS?! And actually what is SDS?! Anyone has any examples of what SDS is please?

What is deeply troubling is that I cannot even create a removal order and have it sent back. They are pretty expensive units.

The Hazmat team offlate have been very reckless in handling cases. Is anyone on amazon actually coming to work? We sellers are penalised for their inefficiencies. We are either working on all errors and on a very dysfunctional catalogue or suffering losses due to gross incompetencies.

This unit is at the fulfilment centre. The Hazmat team need to be pro-active, get the unit from the fulfilment centre, check out all the ingredients and then work diligently. I am worried if my units would be disposed off!

Case ID 10005917522

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

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1 vote
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12 replies
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Dont get much page views
by Seller_gOpJ1ldoRPPr2
Amazon replied

Ive created my listings long time ago, I dont get any page views. Dont know where to enter keywords.

EG: B0CPQ1MRW6.

Please help me guide me where i am doing wrong.

1 vote
0 votes
464 views
9 replies
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Customer Support are just awful
by Seller_30wrcrU7WPCiY
Amazon replied

case ID 10000469862.

@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_sSkzzHms7Kxs6

Is anyone able to tag an admin to look into this as support are just not helping at all and won't read what I am writing to them.

THE ISSUE:

I sent in 400+ units in 2 shipments of 4 different ASINS.

ALL UNITS RECEIVED DURING SHIPMENT.

after they were received they have now gone missing in FC transfer. all 402 units are now gone. no record on any report, no record on any of the ASIN stock counts. 0 units stranded.

POOF gone.

Seller support keep just saying they counted them and all units were received. THAT'S GREAT NOW WHERE ARE THEY?? gone but no one wants to talk about that issue.

14 votes
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1.1K views
22 replies
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Hello

I have 156 units (3 different SKUs) were received at FC on 6 July 2024, of which 100 units are the same ASIN but is showing ZERO inventory on my inventory page, when clicking Zero, it does not show any reservation etc details. Listing is inactive. All other 2 ASINS are ok. The status of shipment is closed. It is not showing FC transfer.

But from shipment details, the units have arrived altogether. After rounds of cases with seller support I am really getting no where to get an understanding of what is going on.

Can anyone please shed some light, or if Amazon colleagues can kindly help? @Seller_hnDMgUKxMh1V4

Thanks....

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10 views
4 replies
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Flat File not Uploaded
by Seller_C6jQh8hu8pKqA

I Uploaded a Flat File About 24 hours ago but they did not upload just showed it in progress So anyone tell me how can I stop what can I do?

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0 replies
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I want to use Amazon Global Logistics to freight forward units from my manufacturer in China to the UK. I'm based in the United States. I saw in the terms and conditions that Amazon does not do any brokerage though. Do I need to find a third party brokerage to clear shipments to the UK from AGL? I usually use FedEx or UPS and they have their own integrated brokerage services to clear customs. Can anyone on here who uses Global Logistics let me know if you use a third party broker and if you do which brokerage do you use and how much does it cost. Thanks!

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[REMOVAL ORDER] UNITS ARE BOUND
by Seller_XL37hH0YUX7y3

Hey everyone,

I'm trying to create a removal order for my product on Amazon that hasn't been listed for a while, but I simply can't. I've tried to contact Amazon support, but they told me that my units are bound and that I can't create a removal order. Has anyone had the same issue? If someone could help, I would appreciate it. My products have been stuck there for a while.

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3 views
1 reply
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parcel arrived or not
by Seller_8sWKcFdKi4XEc

parcel arrived or not

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8 votes
465 views
4 replies
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Inventory Problem - Reserved Status
by Seller_HHJY2W094TODy
Amazon replied

Hello ;

Can anyone help me please. My products are in Reserved Status, FC Processing. It arrived to FC on 24.04 and still waiting. We need to start selling the items.

Thank you

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29 views
5 replies
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