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Seller_6awJL0SOReDyy∙
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Seller_VUcjClrPIVFRy∙
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Seller_Udi0JNbTrsmUV∙
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Seller_pQAvVJovvwHn3∙
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Seller_CLIGEC6LQgy5w∙
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Seller_gXIAw1OdyYglN∙
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Seller_13BH7cPrSUP2v∙
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Seller_qGlBjUEjzePns∙
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Seller_6awJL0SOReDyy∙
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Anyone know how to download/scrape a copy of my Inventory?
by Seller_6awJL0SOReDyy
Amazon replied

Hi everyone.

I'm a small sole-trader, selling books, only on Amazon UK.

With the previous Inventory system, it was trivial to copy and paste data into a spreadsheet and have a copy which I could use for checks, comparisons and accounting. The new Inventory system is a strange beast and I cannot for the life of me figure out how to have a copy on my hard drive. Even such a simple process as selecting everything, doing control-c and then control-v into a text editor does not get everything on the page. I've tried this with different browsers and also on a linux box.

Is anyone doing this successfully? I have just over 1,000 items of stock. I need to be able to make a copy to help my management, but my income does not make it worth subscribing to some kind of inventory manager. I just need a simple copy. Ideally I'd like to do this for free, either by copying or scraping my data, as I did for many years previously. Surely there must be some simple way this can be done!

Any advice would be appreciated.

Best wishes

Alan

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Seller_VUcjClrPIVFRy∙
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If you sell phone cables, how are your returns?
by Seller_VUcjClrPIVFRy

Hi.

We recently started selling phone charging cables and have noticed that it tends to be a magnet for buyers which cannot read and therefore buy the cable which is not compatible with their phone. We even list which models are suitable and people still buy the wrong type, crazy...

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Seller_Udi0JNbTrsmUV∙
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Country of Origin (COO) - Updating the information
by Seller_Udi0JNbTrsmUV
Amazon replied

We have seen multiple threads on this topic, and I wanted to break it down into easy-to-follow steps to: 1) understand which SKUs are missing this attribute and 2) how to update the attribute in bulk.

***If the Category Listings Report is not available for your account, please leave a comment below, and I'll promptly raise a request to have it enabled.***

1) How do I know which of my SKUs are missing COO?

For this step, you will need to download the Category Listing Report (CLR) - Important: If this report is not available, please contact our Selling Partner Support and they will make it available for you.

  • Go to Reports and select Inventory Reports from the menu bar in Seller Central.
  • Select Category Listing Report under the available options.
  • Ensure to set Select Status Filter as All to include all products.
  • Click Request Report to download. - Note: It may take up to 45 minutes for this report to be generated. Under normal circumstances, creating a report takes less than a minute.*
  • COO information can be found in different columns depending on the report type and categories. You can search with the keyword "Country or Origin".

2) How do I update the COO for my products in bulk?

- Visit the Add Products via Upload page.

- Click “Get Product Template” under “Update product details”.

- Open the template you have just generated and populate four columns:

  • Column A feed_product_type: provide the product type of the ASIN for which you would like to update COO
  • Column B item_sku: provide the SKU for which you would like to update COO
  • update_delete column (column position will vary depending on product type): select Partial Update (this setting ensures that the values in your catalogue remain unchanged for attributes you are not populating in your template)
  • country_of_origin column (column position will vary depending on product type): provide the COO for your product

- Save a copy of the file

- Visit the Upload Your Inventory File page.

- Browse to find your file or drag and drop it, then click upload.

For more information, please visit the resources below:

Providing Country of Origin information for your products

Step-by-step video: Gathering Country of Origin information

*(COO - Country of Origin – referred in Seller Central as Country/Region of Origin)*

Let me know in the comments if you have questions or concerns around this topic that are not covered in the resources available to you.

Regards,

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Seller_pQAvVJovvwHn3∙
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Inventory report including Handling Time
by Seller_pQAvVJovvwHn3

Hi,

Is there a report I can download that includes current handling time for my individual listings?

I want to bulk change the handling time of my products during the holiday season and then revert them back again in the new year.

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Seller_CLIGEC6LQgy5w∙
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Large quantity of units from available inventory marked Unfulfillable/Defective without any explanation
by Seller_CLIGEC6LQgy5w

Hi!

More than 1100 units of our best selling and best moving product for more than 2 years have suddenly been marked Unfulfillable / Defective from available inventory in CWL1. And Amazon Seller Support is not giving out the reason so that we could react and improve to avoid such problems in future. I understand the workloads everywhere are big in the season, but if we are not given explanations what is wrong and we should repeat same mistakes, then the workflow on both sides only grows together with costs.

To be frank as the product has good history and track record I personally suspect it must be some kind of error or mistake. If we just could get someone to investigate the matter and explain us why our units are Defective...

Case ID: 10530925752

Thanks!

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Seller_ucKcOp7J4IwRe∙
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Consignment delivered to correct FC but under wrong shipment ID
by Seller_ucKcOp7J4IwRe
Amazon replied

Hello everyone,

Greetings - hopefully things are going well for Q4.

I am hoping if sellers here or AMZ moderators are able to help with an urgent issue.

Our non-Amazon affiliated delivery partner delivered our consignment of 1 pallet from UK to Amazon DE (FC WRO5), but under a wrong Shipment ID. It is the correct destination FC but a wrong shipment ID. It must be mentioned that the wrong shipment ID used is also of our company (it is a previously cancelled shipment ID of ours that they had in their system cache). We are the manufacturers on this product so we have no supplier invoice. We do have an export invoice and a packing list.

I have been having a tough time explaining this to seller support who are unable to grasp that this does not require a manufacturers invoice. What is even more shocking is that they keep giving cookie-cutter responses and closing the case.

Is there an Amazon Admin here who can help? I can provide the Case ID.

The pallet is sitting in the correct FC. It just needs an FBA team member to identify it and connect it to the correct shipment ID. Given the volume of goods faced by Amazon warehouses this error must not be unique. We do apologise but it is an honest mistake.

Kindly help if possible.

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Seller_gXIAw1OdyYglN∙
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Unfullfilable inventory- what does this mean?
by Seller_gXIAw1OdyYglN
Amazon replied

Can anyone tell me what it means when inventory becomes unfulfillable after being active?

I had 5 units active last night, but this morning they're all out of stock and listed as unfulfillable.

I'm going to contact seller support but have very little hope they will be of much use to me sadly have not had very good support with them so far.

Has anyone had experience of this?

Everything else in this shipment appears to have gone safely and 5 other very similar packaged units which were packed right next to them are still active so I don't expect they have been damaged.

TIA

T

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Seller_13BH7cPrSUP2v∙
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Stupid error on my part, now Finding it impossible to get a search for lost items at Tamworth FC - any chance of some help?
by Seller_13BH7cPrSUP2v
Amazon replied

Case ID 10445308712

Shipment numbers. FBA15J7NMT90. FBA15J7NW7TG. FBA15J7NL6GH. FBA15J7NT4DQ

I made a stupid error - I combined some case packed items with individual items in the same SPD box and sent to Amazon as I thought that was how 'Optimised by Box-Level Placement' worked. Doh!

I did do a few test SPD shipments to see if it worked - and it did for the first 10 or 15, great.

But then I discovered that on later shipments the case packed items were just showing as 'receiving' for ever.

So now I have the problem of having several case packed boxes floating around Tamworth FC with no POD ( because they were inside another bigger box and couldn't be scanned by UPS )

When I raise a case with SS they ask for Proof of Delivery/Proof of acceptance and then proof of purchase or ownership for the inventory .

I send in invoices, but because I cant supply proof of delivery they invariably close the case after going back and forth for weeks.

They only deal with one shipment at a time, so it makes the whole process hugely time consuming and frustrating.

Is there any way to get this escalated past the gatekeepers - to someone who could genuinely try to help?

Any help greatly appreciated - I have about 30 missing boxes in total

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Seller_drLRJgrBPnFBI∙
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Books and Brand Registry
by Seller_drLRJgrBPnFBI

I have just been checking my inventory and have noticed many books being suppressed as they require approval to sell. (Take note, Amazon, books are published, and do not have a BRAND)

Firstly, they are secondhand books, therefore the principle of first sale doctrine applies and I don't need approval.

Secondly, when I look at the suppressed listings, I have found several of them are already inactive (although the listings screen doesn't tell me that) - if I had re-listed them then I wouldn't have them in stock - why are Amazon suppressing inactive listings?

Thirdly, has anyone had any joy with getting approved without submitting invoices (which would be impossible as I am not buying from the publisher, merely selling used books that I have bought from other sources)

Would be grateful if an Amazon rep could comment on the above please as well as forum posters.

Thank you

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Seller_qGlBjUEjzePns∙
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FBA Pallet Missing!
by Seller_qGlBjUEjzePns
Amazon replied

Hi,

I had an FBA pallet collected from our warehouse on 30/08/24 via UPS (Amazon’s partner courier). It was taking a long time for it to be booked in, so I contacted Seller Support on 01/10/24, thinking this was more than enough time for it to have been processed. Unfortunately, they have not been helpful at all in locating this pallet. Even after providing all the tracking information, they replied with, “we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.” When I asked what they needed from me, I received no response, which I find very unprofessional.

I will leave the case ID here: 10374753732.

This shipment has since been closed without any contact from Amazon. Here is the tracking information I managed to get from the UPS portal, Lots10:

Status: Delivered

• To: Amazon - BHX4, COVENTRY, CV5 9PF

• Job: 9008788

• Booking: 31832962296

• Manifest: 1301004

• Scheduled: 06/09/2024 11:00 - 11:00

POD:

• Date: 06/09/2024

• Time: 11:00

• Status: CLEAR

• Signature: EPOD

• Reference: 20240921

• Pallets: 1 of 1

• Weight: 0 of 499

From my understanding, this pallet was delivered to Amazon’s BHX4 warehouse on 06/09/24.

What is going on with my pallet? Has anyone else experienced this sort of issue? Can someone please help?

Thanks for any replies.

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