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Seller_MlegLieBNdcLW∙
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Seller_EpXPhVLnbs8X3∙
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Seller_TufyJDtetbrlU∙
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Seller_MlegLieBNdcLW∙
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Black Friday window from 21 Nov 2024, 00:00 GMT - 2 Dec 2024, 23:59 GMT?
by Seller_MlegLieBNdcLW

I have just noticed the the Black Friday deal window is 10 days +. I may be mistaken but I thought it was just one day in previous years. Does this mean I will need to sell my products at rediculously discounted prices (determined by Amazon) for this whole period to compete? If thats what they expect I may as well stay at home!

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13 views
1 reply
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Seller_EpXPhVLnbs8X3∙
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How long to get back to normal after Holiday Mode?
by Seller_EpXPhVLnbs8X3
Amazon replied

Hello all !

I took a much needed holiday recently and switched the holiday mode on because I was out of the country.

I was only away for 10 days, and my shop was switched back on the afternoon of last friday 20th September. It's now a week on and I haven't had a single order come through.

Is this normal? I'm in Handmade . TIA Selena x

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46 views
5 replies
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Seller_w5M0a9wYTqQt2∙
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Accountant saying im owed a VAT refund?
by Seller_w5M0a9wYTqQt2

Hi guys,

With the new VAT on fees rule, my accountant is saying that i am overall owed a VAT refund for the qaurter, instead of the usual other way round where I owe HMRC money. I was just wondering if other people are seeing a similar thing?

Please confirm if you guys are seeing that too.

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19 views
3 replies
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Seller_pN85kOWeIZUbC∙
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Amazon misusing HFSS law
by Seller_pN85kOWeIZUbC
Amazon replied

Amazon has rejected advertising for some of our bestselling products on HFSS grounds.

However, under HFSS law, our listings are exempt from advertising restrictions because we’re a small specialist manufacturer and retailer with fewer than 50 employees. Essentially, these regulations are aimed at large retailers like Tesco's and not local corner shops.

So it would be understandable for HFSS laws to be applied to our products if Amazon is the retailer, however we have it in writing from Amazon that they view us as the retailer.

They said - "Even though the order is fulfilled by Amazon, the Amazon offer page will show 'sold by Your SERIOUS PIG' tag, which presents you as the retailer."

This admission from Amazon proves that the HFSS laws are being misapplied in our case, but despite this I am unable to talk to anyone willing to have a conversation about it. I just keep getting the same unhelpful copy paste answers.

This week I am sending multiple pallets of stock that were destined for FBA fulfilment centres to TikTok fulfilment centres instead. The rates are better there and they apply HFSS law properly. So i suggest any sellers in our position do the same until Amazon starts offering better support in these cases.

6 votes
1 vote
1.2K views
53 replies
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Seller_yAo12UfAg6lho∙
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Its goodgye and good luck to all after 14 years
by Seller_yAo12UfAg6lho

Trading on Amazon for a long time and at one point turning over circa £750k pa but due to payment changes and margin erosion we are leaving. Amazon are buying from the same suppliers and wholesalers as we are and due to all the undercutting and negative margin sales by Amazon we have pulled the account. Its a real shame as its been good most of the time (as you know dealing with Amazon generally and seller support is often a challenge) but off to concentrate on new opportunities. Best of luck all.

101 votes
2 votes
2.8K views
34 replies
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Seller_TufyJDtetbrlU∙
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Can't find accumilated ads charges for billing cycle - PART 2
by Seller_TufyJDtetbrlU
Amazon replied

Hi,

So just to follow up on this thread here because it's been locked today for some very suspicious reason???? .....

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/3be0e229-58f1-4843-a849-2809f45b2a6e?

The accumilated charges did come back last week for a short few days but have now resorted back to the page where we can't see our accumilated ad charges. Why?

I was told ''In reference to this we have contacted our internal team and received an update saying that we did not include Accumulating charges in new update but due to customer requests we would be enabling this feature again by 15/11.''

So it came back for a few days and now it's gone again & one of the mods locked the original thread today which seems highly suspicious considering someone had only replied in the thread 5 hours ago.

Can we please we get some transparancy on our accumilated ad charges, we need to see them, like ive said many of times i'm pretty confident that this will be against the law here in the UK.

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19 views
8 replies
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Seller_lHoPNNfn6QD7X∙
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Remove A - Z claim team!
by Seller_lHoPNNfn6QD7X
Amazon replied

There is no policy in place that offers any protection for sellers; if you make a genuine mistake, the existing policies will work against you. Conversely, if you are in the right, the policies will still not be in your favor.

Amazon seems to cater to customers, allowing them to use products, damage, or even steal them, while providing support for those with ill intentions. They project a supportive image by readily refunding customers, making it seem like a joke to those of us who sell.

It's disheartening to witness such a system in place; it feels unjust to us as sellers. Unfortunately, there is no platform to voice our grievances. I've sent numerous emails, but the outcome is always the same: we end up losing our products.

While we, as buyers, are not looking to harm sellers, there are many individuals with malicious intent. False claims are rampant.

The best course of action would be to initiate a petition against this harmful team and rally all sellers together. We need to unite against a system that makes detrimental decisions affecting countless businesses, leading to significant losses both in terms of money and products. Some individuals order items under false pretenses, use them, and then return them, making the A to Z claims process feel like a fraudulent trap. This truly poses a significant threat to all sellers.

6 votes
0 votes
280 views
17 replies
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Seller_zVTgefJBF9QJv∙
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Not gettiong buy box, 2nd order ever
by Seller_zVTgefJBF9QJv

Hi,

Just want to get some insight into this issue. Either I just have to have more patience or there is some other issue. I am new to selling on Amazon, Started selling and sent my first order in July this year. I never replenished those products, just let them sell out. Now, 2 months later sent in another 4 products. For the last week none has sold, and for the last 4 days i lowered my price 17p lower than the current buy box and im still not getting it. I have a lot of inventory of this product so that cant be the factor.

Is this due to me being new and since I started not consistently sending in stock and selling, making the algorithm a bit wary / 'ranked' a bit lower ? I mean ill wait it out if thats what it takes, but also just wondering if there could be some glitch. Surely being the cheapest by far should give me the BB ?

Any insights welcome

Thanks

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1 reply
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Seller_Ltq0iKiIdyMv3∙
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Worth Selling here
by Seller_Ltq0iKiIdyMv3

We have been selling here on Amazon nearly 10 years and never seen things this bad over the past year or so. Its getting worse everyday and we feel like it seems its not worth selling here anymore.

Anyone else feeling the same ? or is it just an economic issue and people do not have money to spend on non essential goods?

32 votes
1 vote
1.4K views
20 replies
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Seller_w0NuiqSLJxWvi∙
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Anyone elses sales plummeted past couple of weeks?
by Seller_w0NuiqSLJxWvi

As per the title. Has anyone seen a massive decline in sales over the past two weeks? Impressions had a huge dip a week ago also. Maybe half term and the budget affecting things but other sales channels are normal?

7 votes
0 votes
1.3K views
17 replies
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