Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
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    Seller_PY6qN1rPPfY0J
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    Seller_mUsIHaPeOsnon
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    Seller_RguKGMHvWFmo3
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    Seller_PY6qN1rPPfY0J
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    Red 'Frequently Returned' Banner destroying Sales
    by Seller_PY6qN1rPPfY0J

    Hi There,

    Has anyone else been the victims of this [Moderator Edit: removed inappropriate commentary] decision by Amazon to start putting red 'Frequently Returned' banners on product pages?

    A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.

    My sales of this leading item in my range have tanked, going from around 60 units a month to three.

    Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.

    [Moderator Edit: removed inappropriate commentary]

    I'd be interested to know the thoughts of others suffering [Moderator Edit: removed inappropriate commentary].

    20 votes
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    Seller_22OoXWKuckv6R
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    Product recall Jolly Rancher Hard Candy
    by Seller_22OoXWKuckv6R
    Amazon replied

    Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

    Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

    After 30 days:

    If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

    Perishable goods:

    For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

    Has anyone else found them in this same position... with perishable items

    3 votes
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    Seller_FTeHoKoWgr9sh
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    Amazon eating maximum profit
    by Seller_FTeHoKoWgr9sh

    Somebody tells amazon to do not eat much profit from sellers or there will be only old sellers remains, fba fees burden, ad campaign exclusive 20% of vat, and one more thing they are counting the well packed and sellable product into customer damaged after return why? I collected the returned product which they counted as customer damaged, but it was full okay at all neither issue with packing nor inner product used why they're doing this?

    11 votes
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    Seller_mUsIHaPeOsnon
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    We are not accepting applications to sell: Top selling ASIN sold for several years!
    by Seller_mUsIHaPeOsnon
    Amazon replied

    Hi Amazon Forums Team,

    As of sometime this morning Amazon have determined ASIN: B09SQ8P4F8 as restricted and we are unable to sell this item, even with an inbound FBA shipment as we speak. We have sold this item for numerous years and is one of our top sellers and will be a detrimental loss to the business should this continue.

    Can someone explain how we can overcome this? A listing we created and sold for several years as somehow been deemed restricted as of this morning 25th March.

    Many thanks,

    CASE ID: 10953626522

    3 votes
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    Seller_RguKGMHvWFmo3
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    Seller Support refusing Remeasurement
    by Seller_RguKGMHvWFmo3
    Amazon replied

    I know my stock. I deal with everything as I am a sole trader.

    Seller Support refusing to go and remeasure even though the measurements are so wrong.

    7 votes
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    Seller_lncJ33ORWEySW
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    Amazon forces teenage boys to grow beards until they are 18!
    by Seller_lncJ33ORWEySW
    Amazon replied

    Unlike eBay, Amazon appears incapable of accurately classifying shaving equipment as not being deadly knife blades:

    ASIN: B0BQ6R4VLT, Title: Gillette Mach3 Men's Razor + 12 Razor Blade Refills, 3 Blades for a Smooth Shave, Fits All Mach3 Handles

    We received the email to say, “It is your obligation to ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies.” As Gillette owns the listing, we are unable to edit it, so we followed the appeal process and explained to Amazon how shaving products should NOT be classified as dangerous knife blades.

    Surprise, surprise, we LOST the appeal with a reply stating:

    We have received your request for review of the following product(s) and, after careful consideration, have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

    Why did this happen?

    The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.

    What actions do I need to take?

    To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

    ASIN: B0BQ6R4VLT

    Recommended changes to be done: need to update the attribute customer_restriction_type populated with uk_18_knife.

    As a final note, it seems if you are Amazon as the seller, then this policy does not affect you, only third-party sellers. This is yet another instance where Amazon fails to adhere to its own policies.

    1 vote
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    Seller_22OoXWKuckv6R
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    Brand authoristation
    by Seller_22OoXWKuckv6R

    As a small business reseller i have been listing items over the past 2 years then suddenly Amazon have been removing my listings as a brand authorisation has not been given. My issue is large brand holder like Cadbury will not issue this for on line market place. Cadbury have directly stated they do give authority to sell through online market place !!!!

    Making attempt to contact any brand owner to gain this authoristation appears almost impossible, even contacting wholesalers they will not consent as they do not own the brand.

    Has anyone had similar experience and found a way around this barrier. My small business is on the verge of closure.... please help

    1 vote
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    11 replies
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