Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
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    Seller_lzs7hBA9Beyl3
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    Seller_zP4mEc2uI42Ja
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    Seller_2oy3CaMayfqr9
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    Seller_lzs7hBA9Beyl3
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    GPSR: ASINs identified as missing compliance information
    by Seller_lzs7hBA9Beyl3
    Amazon replied

    Hi

    I just got an email saying that some of our ASINs have been identified as missing Responsible Person information, Manufacturer information, Warning and safety information.

    We put a lot of work into uploading safety information including photos, RP and manufacturer details, yet we still got an email about non-compliance. Most of the examples shown in the email are already shown in the 'Archived' tab in the GPSR menu with the RP/Manufacturer information approved. Some of them still appear in the 'Open' tab with the information approved as well.

    What is going on? Is this an another error on Amazon's part? Has anyone else received such email?

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    Seller_4g4V8E2VU62iF
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    I am physically and mentally exhausted. How could this product be classified as a weapon?
    by Seller_4g4V8E2VU62iF

    Since I discovered that one of my child SKUs was classified as a weapon, I have been actively contacting Amazon support. However, the response is always the same:

    "The sale of 'Kubotans' or tactical pens that can be used as a 'Kubotan' is prohibited on Amazon.co.uk. We leveraged a combination of automated means to identify this issue and to make this decision."

    I have been trying to understand what the specific issue is, but I keep receiving the same reply. Yesterday, another one of my child SKUs was also removed, and at the same time, my account health was put at risk.

    I’ve been trying to analyze my product and noticed that many other sellers in the same category are offering similar items. For example, there are products resembling a giant hammer or those that look like long spikes, which are still available. Therefore, I am unable to understand why my product is being classified as a weapon.

    I am reaching out to sellers with similar experiences for help or hoping that Amazon’s support team can provide me with clear guidance. I have also uploaded images of my product here for reference.

    Thank you for your attention!

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    Seller_zP4mEc2uI42Ja
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    FRAUD...SELLER.
    by Seller_zP4mEc2uI42Ja
    Amazon replied

    I have reported a seller several times and no one at amazon have done anything.

    https://www.amazon.co.uk/sp?marketplaceID=A1F83G8C2ARO7P&seller=A2TO08DXT74ME3&ref_=dp_merchant_link&asin=B002ZXYPVK1

    Seller name: LIKKEOCH

    This person is selling everything for £4.42, even high value items. We are selling duraframes for £18.00 [Moderator Edit: removed personal information].

    The feedback is all 1's and everyone is saying goods not shipped.

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    Seller_2oy3CaMayfqr9
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    All our accounts Deactivated - Counterfeit complaint our invoice is rejected because it is over 12 months old
    by Seller_2oy3CaMayfqr9

    Hi

    We are a long standing Amazon seller with high performance levels

    Amazon received a Counterfeit complaint and immediately closed us down throughout Europe with no prior communication

    In this case, we bought the stock directly from the manufacturer, Belkin, facilitated by their distributor, Westcoast in 2018

    The invoice evidence was rejected because it was over 12 months old.

    We sell mainly computer peripherals and DIY products so a considerable amount of our stock will be bought over 12 months ago was purchased more than 12 months ago

    How do we deal with this - we cannot get a more recent invoice since the ASIN has not been re-purchased since 2018

    Thanks for any help anyone can give us please

    Dean

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    Seller_hR68pED2HDzBb
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    ASINS wrongly restricted.
    by Seller_hR68pED2HDzBb
    Amazon replied

    We are selling some effervescent mineral tablets (diet/food supplements) They were restricted after a few weeks pending submission of GFSI certfificate, and an image on the product detail page showing the packaging showing the UK established address. We have submitted exactly these for weeks now and it is constantly rejected without reason. I have been following a support case for weeks and keep getting the same generated response asking for the GFSI certificate (which is already there for them to see). I now got this most recent response-

    "Hello,

    FOR ASINs- B0DLBMXX41, B0DLBM9XG8, B0DLBJ9PVG, B0DL6FDZZV, B0DL67SZHG .

    We appreciate your cooperation on this important matter.

    You may have other statutory rights for redress including out-of-court dispute settlement."

    This is harming our business not being able to get these ASINS live and amazon cannot give us any reasoning for their decision to reject exactly what they are asking for.

    Where do we go from here?

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    Seller_ByOKTaoeRIlAI
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    Keep getting suspected Intelectual property complaints at Amazon for my bundle - How Do I resolve please ?
    by Seller_ByOKTaoeRIlAI

    Hi,

    Ive created 3 listings and all have been pulled for suspected intellectual property. ( Trademark logo " Cadburys " )

    I do not have my own brand, but either list against the ean or generic product.

    Im trying to list " cadburys milk tray + greeting card, which i had the card designed and made " as a bundle item. As its a bundle of chocs and card with it. I cant just list against the EAN code. Ive gone Generic and not mentioned the brand Cadburys - You can see the asin while it is sill active today here ( they will remove it by tomorrow ) asin : B0DRPH2HWN

    It's not had many sales - but was trickling out slowly - but have lots of stock.

    First thing i did as they said Trademark logo " Cadburys " - was to have the images change to remove the words Cadburys. But they have not accepted that. Amazon response was

    =====================================================================

    Hello from Amazon Selling Partner Support,

    Thank you for contacting us! We understand that you are facing issue regarding your recently removed listing B0DRPH2HWN.

    During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and Cadbury products can only be listed by authorized licensed sellers.

    After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated, We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

    ======================================================

    So my question is and really appreciate some help so I can understand it and not get listings deactivated in future is - how is it done ?

    I mean , take for example this listing - same idea and this as been around a long time ASIN " B0CLLQ41RD

    How can this be acceptable and not mine - what do I need to do to stay within Amazons acceptance.

    I appreciate all help - thanks

    Kindest regards Cathy

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    Seller_7Gl7p8Nn2bEQV
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    Mistakenly identified as a knife product
    by Seller_7Gl7p8Nn2bEQV
    Amazon replied

    Hello, my product is Car Window Tint Kit, but it is judged as a blade product by the system. My product does not contain blades. I have been dealing with it for a long time. Can you help me check how to appeal? Thank you

    CASE ID: 10846844542

    @Seller_z3k8APxGfbQEK

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