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Seller_TVn4OucbJDdWO
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Seller_TwEDTy1xy5xnx
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Seller_C591WpjD1j3bx
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Seller_C591WpjD1j3bx
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Seller_KXY4brRF3fWod
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Seller_v2gwMBCAVKDVt
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Seller_TVn4OucbJDdWO
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When can our lisitng be reinsated!!??
by Seller_TVn4OucbJDdWO
Amazon replied

Hello Amazon team,

Please help. Please!

In Apr, 2024, our listing ASIN B091YVB3JV was removed as Amazon received notification from UK custom that our product package did not meet requirement.

After appealing, we proved that our package met regulation requirement, but Amazon still asked us to remove all inventory from Amazon center before the listing can be reinstated. We removed and removed until the inventory shown in seller center as "0", but!! when we filed case asking Amazon to reinstate the listing, we were told that there is still 1 inventory in stock.

The ridiculous thing is that, we seller cannot see any inventory in seller center, nor can we remove it! Amazon said that they will contact the inner FBA team to remove the inventory, but it has been over another 6 months!!! Still no process.

We kept urging and checking, but kept being asked to wait.

This is ridiculous! A seller has been waiting for more than 1 year but listing still can not be reinstated, and the seller cannot do nothing but wait!

I really need help to reinstate my listing, what can I do?? Please help!

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Seller_TwEDTy1xy5xnx
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ASIN incorrectly flagged as HFSS
by Seller_TwEDTy1xy5xnx

I hope somebody can help before I go insane.

My supplement has been flagged under HFSS due to it apparently containg high fats and high sugar.

The product is just zinc tablets and does not contain either of the above.

Having opened multiple cases, nobody seems to be able to help and I have been going back and forth for weeks.

I can't undertand why Amazon can't look at the listing and take off the flag.

Due to the ASIN being incorrectly flagged, my listing is not active in my ad campaign and I have inventory sat in Amazons warehouse for the last 4 weeks.

Can anyone advise

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Seller_PY6qN1rPPfY0J
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Red 'Frequently Returned' Banner destroying Sales
by Seller_PY6qN1rPPfY0J

Hi There,

Has anyone else been the victims of this brainless decision by Amazon to start putting red 'Frequently Returned' banners on product pages?

A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.

My sales of this leading item in my range have tanked, going from around 60 units a month to three.

Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.

Typical Amazon isn't it, you get a bunch of overpaid young executives who haven't got the first clue what sort of impact these things have on people's livelihoods, sitting around some posh table in a glass-walled air conditioned office coming up with this dross in order to justify their jobs. It makes me seethe.

I'd be interested to know the thoughts of others suffering this cancer.

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Seller_C591WpjD1j3bx
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My product has been removed due to product safety issues, I submitted the materials to appeal to the relevant team.

The case(11007497712) team replied that my product review application has been approved and will resume in one business day. However, several business days have passed and the product has not yet resumed online.

(The Case 11007497712 cannot be opened anymore.)

Please help me, what should I do next?

Thank you very much.

sincerely,

0toone

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Seller_C591WpjD1j3bx
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Overseas sellers want to sell British plug products.

According to The Plugs and Sockets etc. (Safety) Regulations 1994, there are the following British standards:

1) BS 1363;

2) BS 546;

3) BS 4573;

4) BS 5733.

The above four British standards, Which type of laboratory should be chosen to conduct British standard testing on products? What are the different requirements for laboratory qualifications in different British standards?

Thank you very much for taking the time to help me solve the problem.

Have a nice day.

Sincerely,

0toone

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Seller_6Hi1Pj3QYhHnO
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No response in Compiance Dashboard case
by Seller_6Hi1Pj3QYhHnO

One of my ASINs was flagged for Food supplements. We provided all of the necessary documents but my case has not been reviewed in over a month. We have 0 replies until now. How can I escalate this?

Case ID: 11035456372

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Seller_KXY4brRF3fWod
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UK/CA test report not accepted
by Seller_KXY4brRF3fWod

Hi this product is a travel plug adapter. I am trying to comply with Uk/Ca. i have submitted UK/CA test report from my supplier, but amazon keep rejecting it saying they need a test certificate from a uk or EU notified body. although they won't say directly what the exact problem is with the one i have sent, i have come to the conclusion they will only accept certificates from uk or eu notified body and not the one supplied from my manufacturer.

Does this mean i have to have the item tested myself? and submit the documentation? as this would be extremely expensive according to my research and then amazon could still reject it. Has anyone encountered a similar problem and found a solution? many thanks

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Seller_v2gwMBCAVKDVt
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We’re really hoping someone can help or point us in the right direction.

Last week, one of our ASINs was flagged and placed under review for being considered a blade. After the review, the ASIN was reinstated and everything seemed resolved.

However, today the same ASIN has suddenly gone inactive again. Seller Support is now telling us we are not approved for the category, and they’re giving us this message:

“We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Outdoors category in Refurbished, Collectible condition(s)”

After doing some digging, it seems this is once again related to Amazon’s policies on bladed items — even though we already went through the review and were reinstated.

The frustrating part is that Seller Support just keeps replying with the exact same generic message, without addressing the fact that the ASIN had previously been approved.

We’d really appreciate any guidance or escalation advice from those who’ve been through this. Thanks in advance! Please can someone help

@Seller_mIRnuhdx7l5sN

@Seller_Udi0JNbTrsmUV

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Seller_xMXhUO8ZPu8vd
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Certificate
by Seller_xMXhUO8ZPu8vd
Amazon replied

HI Everyone,

I am new on here and I come with a question, selling on amazon products coming from China like speakers or lamps must have ukca certificate or is still ok with CE certificate, thank you for any answers

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Seller_pWnNMXruWKSsK
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i have received query from Amazon regarding labelling of my ASIN, which is selling perfectly from last 1 year or so, 2 days back amazon has shifted the inventory to reserved and shared Picture that labels are wrong on inventory.. which are generated from sellercentral i have not made them myslef and lots of units have been sold already

Problem is they are matching ASIN # on Label, instead ots FNSKU # for same ASIN and printed form AMAZON..

I have tried reaching support but everytime the automated support dont let me go further to talk with human interface just a case id has been provided with message that will reply in 3 days

however Amazon is sending me message to clarify the correct labels every 24 hours which i did but no body is checking and senidng message again after 24 hours

how to do? if someone can share some support email or contact it will be helpful

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