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Seller_hi8BcwYBzMmIJ∙
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Seller_hi8BcwYBzMmIJ∙
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About GPSR
by Seller_hi8BcwYBzMmIJ
Amazon replied

Hello,

We have GPSR Certificate and also have Responsible person contact details. Now we have filled details in listing which were showing in compliance. But all the listing are still showing in compliances. it is not removed from compliances even after 10 days of filling manufacturer and responsible person contact details. It is showing green tick or approved from Amazon but still showing in compliances. What should we have to do. Please guide us. Our 2600 Listings are at the risk of removal overnight. Please suggest.

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Seller_MCLmkJcL7iQ9c∙
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Kitchen Knives ASINs are Inactive in the UK
by Seller_MCLmkJcL7iQ9c
Amazon replied

Hi,

I have had 9 of my ASINs go inactive all of which are kitchen knives that I have been selling for 3 years now successfully. I have lost over £30k in estimated sales since the ASINs became inactive.

I have escalated to the Managing Directors office 3 times and was redirected to the Executive Escalation Department. The Executive Escalation Department have promised that they are looking into it but it has been 8 days with no resolution.

My Case IDs are below:

Case ID: 10590603602

Case ID: 10580894982

Case ID: 10579050182

Please can anyone help me get this issue resolved or have any advice?

I have the uk_knife18 attribute on all ASINs, I use AVD and I am an FBA seller. I have tried deleting and remaking all listings with no success.

@Seller_Udi0JNbTrsmUV

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Seller_vbCDnrMCdNnh2∙
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Request selling Approval for policy complaince
by Seller_vbCDnrMCdNnh2
Amazon replied

Hi, i have uploaded my listing in branded category and it is saying request selling approval for policy complaince. And they are asking for document that is most probably invoice . I have uploaded it but they kept refusing . I dont know if there is any mistake in invoice or they are asking for something else. Because points that are requirements provided by amazon all are fulfilled in the invoice . I am really stuck here . Help will be much appreciated.

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Seller_IQhDoNlXZGW3L∙
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customer restriction type UK_18_ecigs
by Seller_IQhDoNlXZGW3L

HI

My products are being removed from Amazon because the "customer restriction type" field is not populated with UK_18_ecigs, the problem is have been downloading the ecigarette file and there is no field for customer restriction type, I have spent hours downloading files and even tried older files I had saved with no joy, please can someone help me find the correct file or advise another way of updating this customer restriction type?

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Seller_GJfcrDyhqM2cF∙
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GPSR conclusion - why is it in sellers world
by Seller_GJfcrDyhqM2cF

After 3 weeks of nonsense job I've finished GPSR for my asin's. Totally exhausted.

Now I see that sellers must register for batteries EU rules. Really great.

I think - why they do it to us?

It doesn't make online trade better, it doesn't liquidate cheating,fakes etc.

The only reason is - it's because they see there are too many sellers with too many problems so they want to finish off sellers

and it will probably give result - less sellers on Amazon and other marketplaces

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Seller_CJAn9FclIoBJn∙
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GSPR & FBA
by Seller_CJAn9FclIoBJn

We are assuming if you block out NI from shipping settings GSPR does not apply?

Also if we were to add a product to FBA (which had ever been on there before) we could block out NI or just not select it?

We have played around with a listing where we were specifically asked whether the product was to be sold in Ireland? We were assuming this was an Amazonism and they really were trying to differentiate between the UK and split NI out. They just added the location as Ireland as a whole not NI.

We are blocking NI out of our web business full stop and trying to make sure that we have no involvement with NI based on GSPR.

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Seller_d6t9a9LIPk3Q2∙
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customer_restriction_type” attribute to be populated with “uk_18_alcohol”.
by Seller_d6t9a9LIPk3Q2
Amazon replied

Hilarious - NOT!

Amazon decided to suspend a product (rather than contact me first), and send the following:

This product has been identified as an alcoholic product which requires the “customer_restriction_type” attribute to be populated with “uk_18_alcohol”. All alcoholic products must be permitted by Amazon policy and flagged, categorized and described appropriately.

No issue with providing data - BUT - the attribute does not exist, and when i pointed this out, i get a generic reply, that loops me back to square one! Has anybody else jumped (successfully) through this invisible hoop?

Thanks...

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11 replies
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Seller_hjC1f9DWeqg5C∙
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How to add EU Responsible Person?
by Seller_hjC1f9DWeqg5C

We have just appointed our EU Responsible Person

Can anyone tell us how to add the information to our store or ASIN's?

Thanks in advance

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Seller_rluydfDQ8rGNc∙
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GPSR Data inputted months ago - still getting violations to complete
by Seller_rluydfDQ8rGNc

As title - I've inputted the manufacturs contact details and uploaded product manual for all applicable ASINs. However, the policy vlioations still are on my account. Even if I select the correct information again, the violation stays, and doesn't save properly.

This is only on a few ASINs, but they are important ones.. Anyone else having issues with GPSR?

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Seller_2cmXCD2g0nF7p∙
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How to turn off postage to Northern Ireland?
by Seller_2cmXCD2g0nF7p

Hi, I am trying to turn off the postage to northern Ireland in my postage settings but it won't allow me. Is there somewhere else I can turn this off before 13th Dec?

Thanks for your help.

Claire

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8 replies
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