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How to report a violation
by Seller_hnDMgUKxMh1V4
Amazon replied

Hello Sellers 👋

Here a quick recap on how to report a violation:

Sellers are responsible for complying with all laws, regulations and Amazon policies when listing products. Amazon encourages sellers to report listing abuse or seller violations of Amazon’s policies or applicable law.

All reports are thoroughly investigated by our team.

For privacy reasons, the results of our investigations cannot be disclosed, but we will take any disciplinary actions that we find appropriate.

Policy violations are the result of a seller violating the activities listed on the Selling Policies and Code of Conduct page.

  1. Go to Report Abuse
  2. Select violation type
  3. Provide concerned Order ID or ASIN/ISBN, as applicable
  4. Make sure to include the following information in the Please describe your issue field, as applicable:
  • The store or business name of the seller that you are reporting
  • The ASIN or ISBN of the item’s detail page and the product title
  • The marketplaces for which the violation has occurred
  • A concise explanation of the violation based on the policy
  • Supporting documentation (for example, order IDs, related messaging or receipts)

5. Submit

Best,

Simon

0 votes
0 votes
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2 replies
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Referral Fees Series. Part 1
by Seller_z3k8APxGfbQEK
Amazon replied

Hello Sellers,

In reference to the Reduced referral fee for low-price Clothing and Accessories announcement, we want to share with you a series of posts about the Referral Fees.

Let´s start with the question: What are Referral Fees?

  • Sellers pay a referral fee on each item sold.

Please leave a comment if you have any questions or if there's additional information about the Referral Fees that you'd like us to cover in our next posts!

Best,

Julia.

2 votes
3 votes
492 views
19 replies
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Fair Use of Someone else’s Trademark
by Seller_z3k8APxGfbQEK
Amazon replied

Hello Sellers,

I hope everyone had a great weekend! 😄

We've recently seen sellers report cases of trademark infringement, which may qualify as an exception to Amazon's intellectual property policy, as below:

As per Amazon intellectual property policy, sellers can use someone else’s trademark in the following circumstances:

• When selling authentic goods, a seller may use a trademarked name to list those authentic goods. For example, a seller who lists an authentic “Pinzon” product is not necessarily infringing on the owner of the Pinzon trademark because the seller is using the trademark to identify an authentic product.

• When using a trademarked word in its ordinary dictionary, descriptive meaning.

• When selling authentic goods that can be customized by the buyer (that is, print-on-demand) using the seller’s own equipment. For example, a seller prints a custom, personalized message or picture on an authentic “Callaway” golf ball.

I'm working on each of your specific call outs in different threads.

I want to use this discussion exclusively for educational purposes.

How would you explain use of someone else’s trademark policy exemption to the seller who decides to start selling on Amazon?

Feel free to provide examples!

Waiting for your advices 🤓

Thanks,

Julia.

15 votes
0 votes
1625 views
89 replies
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Hello Sellers,

We need your help to address an issue mentioned by a few Sellers on the Forum.

The current character limits in Seller Central are preventing some Sellers from fully entering their legal business names.

Specifically, the "Identity Information" section under "Account Info -> Business Information" only allows for company names up to approximately 40 characters. Any attempt to input a longer name results in truncation.

For Sellers with longer company names, this creates a mismatch between the name on their VAT registration and the name displayed in Seller Central.

To properly report this issue, we need more feedback from you:

  1. Share your stories! You can provide specific examples and company names.
  2. What proposal would you recommend for Amazon to support longer legal company names?

Drop your thoughts in the comments below. We’re listening!

-Simon

3 votes
0 votes
338 views
7 replies
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Leaderboard May 2024
by Seller_Huz6FT08OxHAR

A Warm Greeting to Our Community!

We know the dynamic atmosphere in this Forum and the strength of our community as a whole depend on your amazing commitment. To show our appreciation, we, the Community Managers, are excited to launch a new monthly initiative to recognize our outstanding members!

Every month, we'll be highlighting three categories of exceptional members:

Top 3: Top Posters (Most Posts Written)

  • @Seller_ZJhFeE3tNKzfh with 216 posts
  • @Seller_ZVAz3d5lZuGid with 117 posts
  • @Seller_76AUwmqvSyRIM with 98 posts

Top 3: Forum VIPs (Received most Thumbs Up)

  • @Seller_ZJhFeE3tNKzfh with 244 upvotes
  • @Seller_ZVAz3d5lZuGid with 132 upvotes
  • @Seller_d8YGbIjNqwFxn with 121 upvotes

Top 3: Most helpful member (Most helpful Answers)

  • @Seller_ZJhFeE3tNKzfh with 1 most helpful reply

Please let us know if you like posts like this by giving it a thumbs up 👍 or down 👎. We also welcome your suggestions for improvement in the comments below.

Thank you very much!

Your Community Managers.

1 vote
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0 replies
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Hey Sellers!

Happy Monday! Let's kick off the week with some fun! 🎉

If your Amazon journey was a movie, what would it be called? 💭

For me, it's "The Pursuit of Happiness" – riding the highs and lows of success! 🎢

Excited to hear your movie title picks

-Simon

8 votes
9 votes
722 views
30 replies
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Making Refund/Reserve Transactions Easier
by Seller_TSXM2A5nxWSuH

Hello Sellers,

We need your help to report an issue that was mentioned by others on the Forums:

How refund and reserve transactions related to orders are displayed in your Seller Central account.

Right now, when you receive refunds or reserves processed, those sometimes show up under the "Other" category without being directly tied to the specific order ID.

We know that can be confusing and make it tough to figure out what order those transactions are actually for.

To be able to properly report this issue we would need more feedback from you:

1. Can you share any specific examples and orders.

2. Do you have any ideas for showing this info in another way within Seller Central?

Looking forward to your replies.

-Winston

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0 votes
11 views
0 replies
Latest activity 
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Hello Sellers,

 

Welcome to the Ask Amazon session on the topic of "Subscribe & Save".

Since March, Subscribe & Save has been available for all Sellers in the United Kingdom, both for Fulfilment by Amazon and Merchant Fulfilled orders.

Today, June 12th, 2024, between 8 a.m. and 4 p.m. (GMT+1), you have the opportunity to ask your questions about this program. I will discuss the questions with our relevant team and provide answers.

Some queries may be more complex, and in those cases, we will submit the response by tomorrow, June 13th, 2024, at 4 p.m.

 

You can post any question you have regarding this topic here. However, we kindly request that you formulate only one question per post.

If one of your questions has already been asked by someone else, please give it a thumbs up, and we will ensure that the questions with the most thumbs up are prioritised.

 

Please note: We cannot provide legal advice or assessments regarding regulations in relation to your individual situation.

Thank you,

Sakura

2 votes
0 votes
80 views
2 replies
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Share Your Feedback on the Feedback Manager
by Seller_z3k8APxGfbQEK
Amazon replied

Hello Sellers!

We're always working to improve our products and services, and your feedback is invaluable in helping us do that. We'd like to hear your thoughts, opinions, and ideas about the Feedback Manager.

Please share your experiences, both positive and negative, with using the Feedback Manager. If you have specific examples of situations where the Feedback Manager worked well or could be improved, we'd love to hear about those too.

Some questions to consider:

• How easy or difficult is it to navigate and use the Feedback Manager interface?

• Does the Feedback Manager provide you with the information and tools you need to effectively manage feedback?

• What features or capabilities would you like to see added or improved?

• Are there any areas where the performance or reliability of the Feedback Manager could be better?

Don't hold back – we want to hear your honest feedback, whether it's praise for what's working well or constructive criticism about areas that need improvement.

Thank you in advance for taking the time to share your thoughts. Your input will help us prioritize future updates and enhancements to make the Feedback Manager even better.

Special thanks to @Seller_IQo80d99W2DzP for working with me on the idea for this post! 🤗

Kind regards,

Julia.

0 votes
2 votes
498 views
29 replies
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Success Story: Tagging issue now resolved! ✅
by Seller_hnDMgUKxMh1V4
Amazon replied

Hello Sellers!

Great news! 🎉 As you might know, there was a technical glitch preventing some moderators from being tagged on the forums. We are happy to announce that this issue has now been resolved, making it easier for you to reach us.

Here is the complete list of the UK forums moderators:

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH

To tag a moderator, simply put @ in front of the name and select from the drop-down menu.

Additionally, moderators are actively monitoring the forum threads, so it's not necessary to tag us for every message to be seen.

Best regards,

Simon

19 votes
1 vote
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