Hello Sellers 👋

Here a quick recap on how to report a violation:

Sellers are responsible for complying with all laws, regulations and Amazon policies when listing products. Amazon encourages sellers to report listing abuse or seller violations of Amazon’s policies or applicable law.

All reports are thoroughly investigated by our team.

For privacy reasons, the results of our investigations cannot be disclosed, but we will take any disciplinary actions that we find appropriate.

Policy violations are the result of a seller violating the activities listed on the Selling Policies and Code of Conduct page.

1. Go to Report Abuse
2. Select violation type
3. Provide concerned Order ID or ASIN/ISBN, as applicable
4. Make sure to include the following information in the Please describe your issue field, as applicable:

• The store or business name of the seller that you are reporting

• The ASIN or ISBN of the item’s detail page and the product title

• The marketplaces for which the violation has occurred

• A concise explanation of the violation based on the policy

• Supporting documentation (for example, order IDs, related messaging or receipts)

5. Submit

Best,

Simon

Hello Sellers,

I want to talk to you about a very interesting topic today. I'd like to share some practical tips to help you get responses from our Seller Support team.

Here are 7 suggestions:

• Choose the most relevant category for your enquiry. This ensures your case is routed to the appropriate team from the start, avoiding transfers.

• Include screenshots whenever possible. Visual aids can clarify issues and prevent misunderstandings, saving time on back-and-forth emails.

• If you haven't received a response, reopen the existing case instead of creating a new one. This prevents information from becoming scattered across multiple cases.

• For new issues related to a previous case, reference the case number. This helps our agents quickly access the relevant information.

• Be clear and specific about your question or expectations. Numbering multiple questions can help ensure none are missed.

• Provide all necessary details upfront, such as order numbers, ASINs, tracking information, and despatch dates. This allows our team to assist you more efficiently.

• Respond to satisfaction surveys after your request is resolved. Your feedback helps us continually improve our processes and training.

Please feel free to share any additional suggestions you may have in the comments. We appreciate your input as we strive to provide the best possible service.

-Winston

Hello Sellers! 👋

Seller University is a crucial resource for ensuring a smooth experience as an Amazon Seller.

Our platform offers a large collection of educational videos designed to help you kickstart your Amazon journey on the right foot.

We'd love to hear from you! How has Seller University content impacted your journey so far?

Additionally, what topics or improvements would you like to see included in the platform to better support your needs?

Your feedback is important to us and helps us improve.

Thank you!

Simon

A Warm Greeting to Our Community!

We know the dynamic atmosphere in this Forum and the strength of our community as a whole depend on your amazing commitment. To show our appreciation, we, the Community Managers, are excited to launch a new monthly initiative to recognize our outstanding members!

Every month, we'll be highlighting three categories of exceptional members:

Top 3: Top Posters (Most Posts Written)

@thirtythreeandathird with 179 posts

@JillyB with 159 posts

@Direct_Gifts_Ltd with 98 posts

Top 3: Forum VIPs (Received most Thumbs Up)

@thirtythreeandathird with 250 upvotes

@Disenchanted_Seller with 176 upvotes

@JillyB with 162 upvotes

Top 3: Most helpful member (Most helpful Answers)

@Disenchanted_Seller with 1 most helpful reply

@ makkias 1 most helpful reply

Thank you very much!

Your Community Managers.

Hello Seller friends!

Prime Day is officially behind us, and we're diving headfirst into analyzing all the amazing deals and busy shopping sprees. But what about your experience? We'd love to hear from you!

Here are some discussion points to get us started:

• Did you see a surge in sales as expected?
• What types of products performed well for you? Were there any surprises?
• Did you run any specific promotions or discounts that were particularly effective?
• Were there any challenges you faced during Prime Day?
• What are your biggest takeaways or learnings from this year's event?

Share your experiences, insights, and even war stories in the comments below! We can all learn from each other and use this information to prepare for an even more successful Prime Day next year.

Dear Community,

As an Amazon seller, managing refunds and returns is a crucial aspect of your business. Therefore, in this forum post we want to provide an overview of our refund policies for seller-fulfilled returns and share best practice tips.

Issuing a refund: A refund must be processed within two business days of receipt of a return. Here you can find a step-by-step guide on how to issue a refund. If you prefer to issue a refund without receiving the item back (for example for low value items where return shipping costs exceed the value of the item), you can set up automated returnless refunds with this step-by-step guide.

What to consider before issuing a refund: If a buyer returns an item in a condition that is different from how you sent it, you have the option to issue apartial refund (you can deduct up to 100% depending on the severity of the condition). In this case, we recommend that you explain to the buyer why you are reducing the refund.

Free Returns: Depending on the return reason, you might be able to deduct the return shipping cost from the refund. You can find an overview of who is responsible for the return shipping costs in the Return Reason codes for Prepaid Returns table. However, please note that there are several scenarios in which you must pay the cost of return shipping regardless of the return reason and hence cannot deduct this cost from the refund. This includes:

• Fashion items (apparel, shoes, jewelry and watches). Please see Free returns for fashion items.

• International returns. Please see Customer returns for international sales.

Refund at First Scan (RFS): When a customer returns an item using an Amazon Prepaid Return Label, Amazon may issue a refund as soon as the item is scanned by the carrier. In case Amazon issued an RFS refund on your behalf and there is a problem with the returned item, you may file a SAFE-T claim to request a reimbursement. Before doing so, carefully review the respective policy to learn which cases are eligible for SAFE-T and what restrictions apply.

Returnless refunds for international returns: If a default domestic return address is not provided in the store you are selling in, Amazon can automatically issue a returnless refund on your behalf for all in-policy returns for items equal or under £20 (including VAT). Please see Customer returns for international sales.

We'd love to hear from you! Share your experiences, tips, or any challenges you've faced when handling refunds. And if you have any questions, feel free to ask them in the comments below.

Let us know if you find contributions like this helpful by giving a thumbs up 👍 or down 👎, or leaving a comment. 😊

Hello all,

It's PRIME DAY 😀😀😀!

I got plenty of stuff on my Wishlist, a Hue floor lamp for that Blade Runner vibe, an Airfryer, and um.... a bottle of Baileys, what's on your Wishlist for Prime day?

Hello Sellers,

Eye popping isn't it?

Well, when it comes to shopping, the visual aspect is also crucial. The quality, clarity and composition of your images play a significant role in attracting buyers and encouraging them to take a closer look. To make a lasting first impression on buyers, consider the following examples when updating your images:

Main Image

On pure white background (RGB colour values of 255, 255, 255)

Has high resolution zoom (at least 1600 pixels on the longest side)

Be high quality photographs of the actual product. Graphics, illustrations, mockups, or placeholders are not allowed

Exclude any accessories or props that might confuse the customer, text that is not part of the product, logos, watermarks, or inset images

Some categories have different requirements for the main image, take a peek at which specific category they are listed in

Lifestyle Images

Add between 3-5 additional lifestyle images

Show different angles of the product

Add lifestyle images that stage your product being used, modelled, or displayed, helping your customers connect and envision it in their life. You can include props and various backgrounds that highlight your product

Add a video (if possible)

Hello Sellers!

I wanted to share a handy tip regarding FBA customer returns that I recently posted in the thread titled "FBA customer return with no way to chat to customer to resolve."

We know how frustrating it can be when customers return items without providing a clear reason. However, Amazon offers a way to access the customer's comments explaining their return reason for FBA orders. Here's how you can access this valuable information:

1. Go to Reports > Amazon Fulfillment Reports > Customer Concessions > FBA customer returns
2. Enter the order ID and change the event date range to 365 days (or any desired range)
3. Click "Generate Report"

In the report, you'll find a column titled "Customer Return Reason." This column contains clickable links that reveal the customer's specific comments or reasons for returning the item.

Were you aware of this feature? What other tips would you share ?

Sakura

Hello Seller,

Ho there, Prime Day is just around the corner 👀👀 the 16th and 17th to be precise, and it's one of the biggest shopping events of the year on Amazon. As a seller, it's crucial to be prepared and take advantage of the increased traffic and sales potential. Here are some tips to help you make the most of Prime Day:

Plan Your Promotions and Deals 🏆: Offer attractive discounts, bundle deals, or limited-time offers to entice customers. Highlight these promotions in your product listings and marketing materials to grab attention. Consider running Lightning Deals or vouchers for added visibility.

Optimise Your Listings 📝: Ensure your product listings are well-optimised with accurate and detailed descriptions, high-quality images, and relevant keywords. This will help customers find your products more easily during the surge in searches.

If you want more tips, check out the thread Maximize Your Sales on Amazon Prime Day July 16-17 2024! Tips from Julia 👱🏻‍♀️

-Winston