Hi everyone,
We've been experiencing an ongoing issue where failed collections by DPD or Evri negatively impact our SFP delivery metrics. When a collection is missed, our "Next Day Delivery" option automatically changes to a two-day delivery estimate on our product listings. This has a direct effect on our sales, often reducing them by more than half.
Last week, Evri did collect the parcels on time, but they weren’t scanned until the following day. As a result, we received a defect even though we dispatched the items as scheduled. Unfortunately, we’re being penalised for something outside of our control—the courier’s delay in scanning.
Has anyone else encountered similar issues? If so, I’d really appreciate any advice on how to resolve or escalate this. We always have our parcels ready for collection on time, but we're still being penalised when the courier fails to collect or scan on schedule.
Any help would be greatly appreciated.
Best regards,