Dear Amazon Seller Support,
I have been selling on Amazon for over 8 years, always prioritizing customer satisfaction and compliance. However, I am currently facing serious issues with multiple return cases where incorrect items were received.
I have already submitted SAFE-T claims for these cases, along with image and video evidence showing the discrepancies. Unfortunately, one claim has now exceeded the resolution timeline, and despite multiple follow-up cases, I’ve received no meaningful response.
Details of Affected Orders:
Order ID: 407-4588070-7390749
SAFE-T Claim ID: 23343-38729-3598759
Filed On: June 6, 2025
Order ID: 403-6470381-1569160
SAFE-T Claim ID: 51552-85655-9944543
Filed On: May 23, 2025
Additionally, we have another unresolved issue involving a replacement order:
Replacement Order ID: 408-9569700-3564310
Original Order ID: 171-6146115-5698714
Case IDs: 11185986592, 11183115542
The replacement shipment was returned due to a delivery cancellation, but the item we received was entirely different from what we shipped. Since no refund was issued to the buyer, I’m unable to file a SAFE-T claim, and the original item was never correctly returned.
This situation has become increasingly difficult to manage, and I kindly urge your team to review these cases thoroughly and process the appropriate reimbursements for the losses incurred.
Your prompt attention and resolution are sincerely appreciated.
Warm regards,