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Seller_z3k8APxGfbQEK
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📢[CLOSED] Ask Amazon - GET ANSWERS on Brand Registry Enrollment
by Seller_z3k8APxGfbQEK
Amazon replied

Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Seller_pQ1d7zlEoylAI
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buy shipping not working June 2025
by Seller_pQ1d7zlEoylAI

Hi all,

Is anyone able to buy and print shipping?

I have bought today and nothing is allowing me to print?

Tried different browsers, also unable to cancel the label.

Many Thanks

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Seller_kFHWEyj4zA0xJ
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Unable to reply with verification code for Brand registry - going around in circles
by Seller_kFHWEyj4zA0xJ

I am trying to update a brand registry application with a verification code I have been emailed to supply. I am unable to reply to the email or find the case number to add the details to. If I click on the link at the bottom of the email it goes to an errors page. whenI submit a help ticket, they askl me to reply to the original case ID below but I can't acces it anywhere so i am going around in circles and running out of time! Does anyone know how to resolve? Am I going blind?

Case ID that I need to submit to > 11146749722

@Seller_mIRnuhdx7l5sN

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Seller_tHDZMh56pq7gX
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Heads Up
by Seller_tHDZMh56pq7gX
Amazon replied

Just a heads up for fellow sellers, just check your handling time again, as it looks as though Amazon have decided they know better than me for my handling times and put it back on automated as same day dispatch.

I didn't realise they had access to my diary and daily whereabouts!!

Amazon - stop making these changes - you are affecting our (your) metrics.

1 vote
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14 replies
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Seller_6HXPDZ2n6YG3n
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Amazon Feedback Manager Is Failing Sellers
by Seller_6HXPDZ2n6YG3n

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

7 votes
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15 replies
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Seller_EMhoV0l243Van
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Unfullfillable Invenory not available for removal since January.
by Seller_EMhoV0l243Van
Amazon replied

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory

4 votes
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9 replies
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Seller_Fg2fqaWOnEtha
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Bad feedback when customer does not contact the seller
by Seller_Fg2fqaWOnEtha
Amazon replied

I received this feedback "Dont bother, package didnt arrive and I can,t be botherd to contactact the chinese seller...Amazon should look into this company..."

This was for a low cost item sent with RM48, this was written the same day it was meant to arrive, so it's not the end of the world and certainly a bit too premature to accuse me of being a scammer. Also, it comes as a surprise to me to find out I am now Chinese, when even the item sold is not made in China.

This reinforces my opinion that negative feedback shouldn't be allowed without contacting the seller first. We should always be given the chance to put things right, especially when it's a transit issue. When items go missing, I always refund promptly (then some people accuse me of scamming them because they don't get the refund from Amazon immediately, but that's another story). This feedback is basically slander.

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1 reply
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Seller_mA8IKhhSFqI1G
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Remeasurements
by Seller_mA8IKhhSFqI1G
Amazon replied

I sent stock into FBA over a month ago—basic adult baseball caps in 9 different styles. After noticing that the FBA fees seemed unusually high, I submitted a remeasurement request on May 13 for all 9 styles.

Since I didn’t receive a response, I followed up with support. Eventually, measurements were returned, but they’re clearly inaccurate and make no sense: every item was listed as 50 cm x 30 cm and weighing 0.5 kg. These figures are completely unrealistic for a baseball cap and strongly suggest the items were not properly measured.

Typically, Amazon provides precise measurements (e.g., 25.3 cm), not rounded figures like 50.00 cm across the board. These dimensions are closer to cabin luggage than headwear, and they dramatically inflate the FBA fees.

I’ve reopened all related cases and increased the price of the items temporarily to prevent them from selling, but I’m very concerned there’s something seriously wrong—or even potentially dishonest—happening within the remeasurement process.

Despite multiple follow-ups, I’ve still received no real response. I would appreciate any insight or support from others who’ve encountered this, or advice on how best to escalate this to a team that will actually investigate.

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3 replies
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Seller_6HXPDZ2n6YG3n
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ODR Destroyed by Unfair A-to-Z Claim – Buyer Ignored Us, Amazon Ignored the Facts!
by Seller_6HXPDZ2n6YG3n
Amazon replied

Hi Amazon Team and Fellow Sellers,

I’m reaching out for urgent help and a fair review.

We just had an A-to-Z Guarantee claim granted against us and it’s now impacting our Order Defect Rate (ODR) despite the fact that we did everything right as a seller.

Here’s what happened:

The buyer claimed the delivery driver stole the package (a serious accusation)

We asked for proof (such as a police report or any supporting evidence) but received no response from the buyer.

We tried multiple times to contact the customer to resolve this matter amicably, but they ignored us and instead went straight to Amazon.

Meanwhile, we opened a case with Amazon Support for guidance (Case ID: 11127978112) to ensure we were handling it correctly.

Despite our efforts and the customer’s refusal to engage, the claim was granted, and now our account health is at risk.

This feels deeply unfair. According to Amazon’s A-to-Z Guarantee Policy, sellers are supposed to be given a chance to resolve issues with the buyer but we were completely denied that chance.

We followed Amazon’s rules. We acted in good faith. And now we’re being penalised for doing exactly what we were supposed to do.

We’re asking Amazon to review this case thoroughly, including the full message history and our support case, and remove the ODR impact from this unfair claim.

If any Amazon staff see this, please help escalate the matter. And if any sellers have faced similar situations and found a way to appeal successfully, your advice would be greatly appreciated.

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr

Thank you,

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11 replies
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How do I cancel this order?
by Seller_lyUF34znaGncK

I didn't realise that Amazon was listing all my new products all across Europe by default, which is ridiculous.

Anyway I got an order yesterday from France and I am in a bit of a pickle. If I cancel it then my FR account will be at 100% cancellation rate and therefore I'll be on the naughty step. I can't fulfill it because my default carrier is Royal Mail and it isn't giving me a RM option in Buy Shipping and if I use a different method my buy shipping stats will be defaulting.

Any ideas?

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1 reply
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Seller_nex6aLZ9HPynF
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Buy shipping Glitch and being forced to use Evri (told to set up account)
by Seller_nex6aLZ9HPynF

I am aware of topics the last few months with glitches forcing sellers to ship EVRI.

The last decade of order, Royal Mail no problem.

The odd time the system glitches and only shows EVRI, but a quick page refresh and Royal Mail comes up.

Today with one order no chance. Have refreshed, logged in and out and no chance - only EVRI

I notice the small print. Is that right I am going to have to set up an EVRI account for this one order?

"I hereby agree that I have read and accepted the HERMES Terms and Conditions for this service.

Important: Evri requires sellers to create an account on their platform to process shipments. Please create an account with EVRI using this link before purchasing their shipping services"

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5 replies
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