Hi everyone,

I'm reaching out to seek help or guidance regarding a very frustrating and complicated KYC verification process on my Amazon account.

On April 23, 2025, I received a KYC verification request related to my Amazon Payments account. This happened shortly after our company changed its legal representative due to internal business restructuring.

What Happened:

Initial submission (April 23):

I submitted the updated identity information for the new legal representative as requested.

Rejection (April 25):

I was informed that:

I didn’t provide a copy of the new representative's household registration page.

The name in Seller Central did not match the name on the ID documents.

Follow-up submission (April 29):

I corrected both issues and resubmitted with:

A copy of the household registration.

Updated the name in Seller Central to match.

Rejection again (May 15):

I was told the information still doesn’t match what's shown in the system.

Support case opened:

I opened Case ID 11122205472, and support told me the issue is that the system still shows the previous legal representative's name due to a system bug.

Tried all suggested steps:

I’ve re-submitted the required notarized documents including VAT invoices from the notary, sent proof of the company’s legal representative change, and contacted support multiple times (cases: 11113634222, 11122205472, 11180536092). I also emailed Amazon Payments, only to receive generic auto-responses like:

"We are currently reviewing the information you provided. We’ll contact you once the review is complete or if we need further information."

My Concern:

It has now been over 45 days, and my payouts have been suspended since April 23. I’m still running my business and fulfilling orders, but without cash flow, I’m reaching a critical point. I may be forced to shut down operations due to lack of funds to restock.

I understand the need for verification, but this prolonged silence and lack of resolution from the verification team is having a severe impact on my business. I’ve done everything that was asked, provided all the documents, and yet I’m stuck in a loop with no end in sight.

Request:

Has anyone experienced a similar issue with legal rep change + stuck KYC?

Is there any effective escalation method to get the verification team to actually process the submitted documents?

Any advice or contact points beyond what I've tried?

I’d really appreciate any help. Thank you for reading and for your support.

Best regards,

@Spencer_Amazon

@Sarah_Amzn

@Ezra_Amazon

@Junno_Amzn

@Julia_Amzn

@Ash_AMZ

@Abella_AMZ

Hi I have been ignoring the alert to update my selling information and today saw my account put on hold until i uploaded the info required. I did this earlier today and submitted but nothing has changed. Tried submitting multiple times but still nothing. Spoke with seller help and they said i haven't yet pressed submit. Tried using different docs and still no change.

Does this normally take a while to be looked at or should it be pretty instant? After i click submit the next page says the information is being reviewed and the page will refresh in 30 seconds. After a minute or so it refreshes and prompts me to "review and update my selling on amazon account information". Back on the dashboard there is nothing to say my uploaded information is under review and there is no sign of any change after pressing submit except I get a performance notification which states "We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification. In accordance with regulations, you must complete an account verification process. Please go to the Identity Information page to provide the required information or documents:"

Am i doing something wrong? My account has been on hold all day and I can't see how to get it back active again. I have checked each document fits the criterea they have asked for and that all information provided matches.

Many thanks for any help that can be offered!

See below my issue. Thanks all in advance

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