Hello.

I noticed a competitor has listed a different version of a product I sell under the same listing (different language version with a different barcode) which I've verified with a test order. Its FBA

The product they are selling on the listing already has another ASIN which they also have it listed under. Seems to be a ploy to take my sales if not an error.

I understood this was against Amazon policy.

I reported the violation but got the following message:

"Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported Bxxxxxxx for the violation type selected."

Help appreciated.

Hi,

I have a business account in the uk and I live in Uk too. Business Amazon account.

I am selling on it for over 2 years now.

This Year I received an email from amazon to re-verify my business details.

As I added new beneficiary as well in the business on companies house plus on amazon seller central.

But My verification is failed and deactivated my account for identity issues failed verification.

Below I am getting the same generic reply after appeals

"Hello,

Thank you for contacting us.

We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why is this happening?

You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":

https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services."

Thats the reply I am getting and I do not understand what it means?

Anyone can guide?

Why did I just put myself through the pain of trying to speak to seller support. I have had a policy violation for trademark misuse for using the word guess in my title. The product I sell is a game and the word guess is part of the games title. Its nothing to do with the brand guess, its an action word. I had the same issue with another product a few weeks ago and spoke to seller support who passed it to the relevant team and it was sorted within 24 hours. Yet today I just got absolutely nowhere. I asked if they could pass it to the relevant team and was told no. Banging head against brick wall!!! Can one of the mods help?

please help, How do I remove my VAT number from Amazon as I have de registered due to low sales volumes

Hello

We are needing more help, is it possible to have a video call, as we have more questions that we need answering on selling specific to our products.

Thank you Teresa