Whats the consensus on the best way to go about this?

For context, i'll be away for a long weekend (Friday to Monday), resuming on Tuesday morning.

Is it better to set the holiday mode for the time period, or extend our handling times to compensate?

Thanks

Hi All,

I use Royal Mail 24/48 bought via my own account (not via Amazon buy shipping)

I've just had one of the "Your valid tracking is lower than 95%" emails that I regularly get. I normally ignore them as Amazon used to exempt any the postie didn't scan on delivery.

I just thought I'd better check that policy is in place and I can't find any reference to it. In fact, it sounds as though it's changed as they now say:

"Other services that offer a delivery confirmation scan or full tracking may be bought via Royal Mail or via Buy Shipping. However, if a delivery confirmation scan is not provided, this order will only be exempted if the shipping label was bought through Buy Shipping."

Did I miss an announcement or is the policy still in place?

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

Recently, for the first time in 8 years our account has gone into a negative balance.

We've noticed huge 'other' charges being taken out of our account with no detail or explanation.

We asked amazon for clarification on what these charges were, but they said due to confidentiality they could not say?

Hello from Amazon Brand Registry Support,

We understand you are having questions with the unrecognized charges applied to your account from 27/03/2025 to 10/04/2025, and 24/04/2025.

Upon review, the Amazon Fees Total: -£249.35

• Digital Services Fee: -£4.22

• Subscription Fees: -£30.00

• Other: -£215.13 charge is from an Order Adjustment.

• Amazon Fees Total: -£437.95

• Other: -£400.41 charge is from an Order Adjustment.

These adjustments typically occur due to one of the following reasons:

- Refunds or partial refunds issued to the buyer (for example, for damaged items, late deliveries, or customer dissatisfaction)

- Shipping fee corrections, especially if there was an error in the initial charge

- Promotions or discounts applied after the order was placed

- Customer returns or claims processed after the order was completed

- Amazon-initiated adjustments due to order or fulfillment issues

Due to confidentiality, we cannot disclose the further factors behind the decision.

For further questions, please create a new case.

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