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Seller_LXhLEXcaOkeW1
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Seller_PJVEP7vkmM6sc
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Seller_NOdraMz2pT7pY
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Seller_PJVEP7vkmM6sc
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Seller_GW39Tlnk9aLOT
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Seller_a5x4oUZPPQ0Ge
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Seller_ld6XrtV61ajDr
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Seller_G3z91F6T1wCvw
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Seller_j2R9DkN9oFgc9
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Seller_LXhLEXcaOkeW1
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Ratings Without Reviews Can't be Seen
by Seller_LXhLEXcaOkeW1

I can't see how many total rating I get for each star category. I can see the quantity of rating with reviews only. For example I get a total 100 ratings of 5 stars and 20 of them is with review. Amazon writes "20 matching reviews when I filtered "5 stars" but doesn't mention the rest of 80 ratings. Is it a bug?

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Seller_PJVEP7vkmM6sc
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No business but being charged
by Seller_PJVEP7vkmM6sc

I have been charged even though no business or inventory was held in storage. This is on the US market. I haven't entered into my account for years, and now I see a good 70$.. Can I complain somewhere, or talk to someone?

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Seller_NOdraMz2pT7pY
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Hi everyone,

I’m currently in the process of relisting my catalog of t-shirts, and I’ve run into a serious issue that I wasn’t expecting. Amazon is now automatically removing the brand name from the beginning of my product titles, even though I manually included it myself.

For example, I have two different designs:

Original titles I submitted:

• Brand 1 Unisex T-Shirt

• Brand 2 Unisex T-Shirt

What now shows live on Amazon:

• Unisex T-Shirt

• Unisex T-Shirt

These are two completely different products, but once the brand name is removed, they look identical. This creates a lot of confusion for customers, especially my target audience, who are mostly aged 60 and above. They rely heavily on the full title to understand what they’re buying. If they can’t distinguish between products, they may either avoid purchasing or accidentally order the wrong one.

I contacted Seller Support and received a generic reply about optimizing titles for customer experience. But in my case, it’s doing the opposite. I’ve sold to this audience since 2019, and I know exactly how they shop. This change is making things worse, not better.

In the past, I faced a similar issue with size-related returns until I added a manual size chart as an image. That solved it. Just like then, I added the brand name to the title for a good reason. It helps my customers make better decisions and reduces errors.

I’ve asked Amazon to escalate this and grant me an account-wide exemption so my titles can display as I entered them. I’ve also seen other sellers mention they were able to get an exemption, so I know it’s possible.

If any Amazon associates here can assist with escalation, or if other sellers have gone through the same situation and found a solution, I’d really appreciate your input.

Thanks in advance.

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Seller_PJVEP7vkmM6sc
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status document
by Seller_PJVEP7vkmM6sc

This is for the Seller Wallet. 

I have no idea what a Statute Document . I understand that the description given is "Submitted Statutes should contain Articles of Association and the most recent share allotment document (statement of Capital/ Annual return/ share register)" but I don't have any of those.

I am a limited company with one director, no other beneficial owners.

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Seller_GW39Tlnk9aLOT
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Reactivating my account - HELP!
by Seller_GW39Tlnk9aLOT
Amazon replied

I need to reactivate my account. On the Account Health page it states, "Your account has been deactivated" and has a link to 'Submit new information' - no violations/issues are listed on the page. When I click on the 'Submit new information' link it takes me to a page that suggests I check my "Performance Notifications". When I attempt to do that, there are no notifications listed (I even set the date back 5 years and still no notifications). The only other option is to submit new information, but I have no direction on what information would need to be resubmitted to reactivate my account. I've attempted to create a case/ticket but every time it automatically closes it stating that the "...email address is not the correct channel to submit an appeal".

I'm in an endless cycle - PLEASE HELP!!!

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Seller_a5x4oUZPPQ0Ge
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The account status is healthy with no Temporary Restraining Order (TRO) received, no transaction claims, and no credit card chargebacks. The funds originally scheduled for disbursement on May 28 have now been fully transferred to the reserve balance as of today. Please assist in resolving this payment withholding issue. @Seller_zukQNO61PzGck@Seller_rl7kltrMnkHFJ@Seller_37l8i4vuvugjG

Case ID:17819860651

Case ID:17822187221

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Seller_ld6XrtV61ajDr
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Formatting a book listing
by Seller_ld6XrtV61ajDr
Amazon replied

As an individual seller listing self-published books, am I able to control the format of the listing?

I see many books on Amazon with their Descriptions broken into several separate paragraphs and/or with additional sections such as Editorial Reviews and About the Author.

Such simple things, but I see no way to accomplish this. Is it possible?

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Seller_G3z91F6T1wCvw
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why UPS returned FBM package to HEBRON, KY.
by Seller_G3z91F6T1wCvw
Amazon replied

Order # 113-5191902-6883421, buyer 's delivery address is incomplete. ups tracking showing return to shipper, but after checked return tracking status, package been delivered to HEBRON, KY. not my address. Customer file az claim. order shipped on time using a claims-protected shipping service purchased in Amazon Buy Shipping. but Customer file az claim, still is self granted? So customer get full refund, and Amazon get my item? is Amazon will send item back to me?

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Seller_j2R9DkN9oFgc9
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Products containing magnets.
by Seller_j2R9DkN9oFgc9
Amazon replied

I sell pewter trinkets that have magnetic closures. The trinkets have bezel that allows for these magnets to be glued inside the lid and the body of the trinkets. They are not accessible and the only way to remove them is to break them and pry them out. They are very low level magnets and they are not loose. The product itself will not fit through the minimum opening requirement. The trinkets are not toys. They are themed trinkets and they are placed in a curio box as a display only. Not toys and not intended for children to play with.

The magnets are securely glued inside and cannot be removed under normal or foreseeable use. The product does not meet the criteria for magnet hazard under CPSC's 2022 rule (16 CFR 1262) because the magnets are low-strength, non-removable, and are part of an adult-use decorative product. Appropriate warnings are already provided on the listing.

I believe these products are fully compliant with current CPSC magnet safety regulations and platform policies. And I sell them on many other platforms in addition to Amazon. So by removing these listings, you are making them not available on Amazon. I am a small independent company and cannot afford to have these items third party tested. So the only option is to not sell them on Amazon even though I have successfully sold them on Amazon for years with zero issues.

Here are the relevant facts:

This is not a toy and is not marketed for children.

The magnets are low strength and are permanently glued and enclosed inside a pewter bezel.

The magnets cannot be removed under normal or abusive use. I have personally tested them, and the only way to remove them would be to destroy the item.

The item is intended solely for adult decorative use, such as collectible display or keepsake storage.

Appropriate warnings for magnets and small parts are clearly disclosed in the listing.

The product does not meet the criteria for hazardous magnets under the CPSC's 2022 rule (16 CFR 1262), because the magnets are:

Inaccessible

Low-powered

Not loose or removable

How can I get these reinstated without the third party testing? These have been listed on Amazon for years. Not new listings! Though inventory is regularly replenished when sold out.

Thank you in advance for your assistance and guidance.

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Seller_EnKXnuOew19JJ
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If someone returns a damaged item — like used shoes or a pair missing the original box — we're allowed to charge a restocking fee. That’s within Amazon’s policy.

However, doing so almost always results in a negative seller review. And unfortunately, it's rare for satisfied customers to leave positive feedback, no matter how well we handle the transaction.

So the feedback system ends up being one-sided. Sellers are left with two tough choices: either take a financial loss on high-end items because, for example, a customer (such as a teen buying prom shoes) expects to return them used with no consequences — thanks to how easy FBA returns are — or enforce restocking fees and accept the hit to your seller rating.

Either way, the system feels stacked against third-party sellers. It's just not a fair setup.

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