Hey everyone,

I’m the founder of Remedial Pax, a skincare brand that’s been on Amazon for over 4 years. We built a solid reputation, invested in quality, and consistently maintained strong performance.

Out of nowhere, my account was banned.

It started with strange performance notifications claiming “review manipulation” — but then Amazon followed up saying it was a mistake, and later that my account was just “under review.”

Meanwhile, the account is completely deactivated, and all listings are gone. The most frustrating part? When I call Amazon support and ask what’s actually going on, they say there are no active review violations on my account. No clear explanation. Just vague references, mixed messages, and dead ends.

One moment it’s a violation.Then it’s a mistake.Then it’s “under review.” But in reality, my business is shut down.

How does that make any sense?

Has anyone dealt with something like this and actually got their account reinstated?

Would appreciate any advice, connections, or even just shared frustration.

We have been dealing with a fraudulent buyer for years (and so have many other sellers here on the forums).

They purchase items then open return requests claiming the wrong item was sent.

This buyer then returns a completely different item from the item originally shipped.

We have charged them a 100% restocking fee for a materially different item being returned to us today.

Below are links to other threads where sellers experienced the same fraud from this buyer BIXME LLC

Link 1

Link 2

Years of reports (from many sellers) and no action has been taken by Amazon.

Order: 111-8570608-0742645

Is anyone having countless variations just randomly deleted by Amazon for no reason at all and without any requests from the brand?

I am suffering massive losses due to these issues. Is it just me?

How to effectively prevent the problem of having one's own brand but still being sold by others at a lower price.

Hello,

I applied for my brand registry and got rejected because Amazon was unable to verify "the registered business name and business identifier (for example: tax ID number or business ID number) provided at the time of submitting the appeal form". The Seller Central Account is under my name since Amazon considers single member LLC as Individual for tax classification and so is the Tax ID number / SSN. However, my trademark is under my LLC and therefore while submitting my brand registry application I submitted LLC's EIN as tax ID number and got rejected.

I submitted an appeal and this time provided, business ID number from the LLC formation document and still got rejected.

Third time, I submitted Business Formation Certificate that clearly shows me as the owner for the LLC, IRS EIN document as well as Individual (myself) SSN/ tax ID information to connect all the dots but still got rejected.

Business ID, Tax ID, EIN everything has been submitted but still rejected. At this point, I'm not sure what is actually needed. With every rejection letter, there is the standard response and nothing specific as to what they are looking for in terms of business verification.

My case ID 17834869191. Can someone please help ?

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_RSwABJNHpHnEZ

@Seller_0LGKv5aIHcC3F

@Seller_WIFV02H2XUFgS