Hey everyone,

I used to be an Amazon seller but stopped selling quite a while ago, and my account is now inactive. Despite that, I’m still receiving large quantities of inventory for a product I used to sell. These boxes just keep showing up at my address, and from what I can tell, they’re marked as unfulfillable inventory.

Here’s the issue: I never sent in this much inventory, definitely not recently, and I have no way to stop it. Since my account is deactivated, I can’t open any proper support cases, and the few I’ve tried get auto-closed with no resolution.

It’s really starting to become a problem. Has anyone else experienced something like this before? Any tips, direct contacts, or escalation paths would be hugely appreciated. Thanks in advance!

This is the message I received:

Your appeal for Brand Registry enrollment application [Print Savants] has been rejected.

Why did this happen?

This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

How does this impact my brand application status?

As part of our commitment to ensuring the accuracy and legitimacy of all brands in Brand Registry, we conduct business verification checks before completing enrollment. We leveraged a combination of automated means and human review to identify this issue and make this decision. Upon review, we noticed discrepancies in the information provided for your business. Ensuring accuracy is critical for maintaining the integrity of Brand Registry and providing the best service to our customers.

How can I update my brand application with accurate business details?

You can submit your accurate business details by filing an appeal through this link. (link)

When submitting an appeal, please ensure that:

-- The registered business name and business identifier (for example: tax ID number or business ID number) provided by you is accurate.

--The data provided by you is accurate based on the business registration documents provided by the government agency or department responsible for business registrations.

-- If the name of the business owning the trademark is incorrect or does not reflect the information on the USPTO website, your application may be negatively impacted.

yadda yadda... The thing is, the brand registration number is under 'PRINT SAVANTS' and that's the name I'm submitting. But we DID chnage our brand name due to a conflicting trademark (which is why the account I'm posting under is 'Digital Print Club') and our EIN is still under the old name... but not the business registration number whish is what I'm submitting.

ANY help is so greatly appreciated. Thanks!

Hello fellow sellers,

I’m hoping to get some advice or perspective on a frustrating A-to-Z Guarantee situation.

A customer placed an order for a watch (Order #113-9240242-4701815) and later reported it as defective. I approved the return and promptly shipped a replacement at no charge under a second order (#113-3476385-7073028). The replacement was delivered on April 19, confirmed by USPS tracking.

The buyer later messaged me and confirmed they received the replacement and were enjoying the watch. Since the issue had been resolved with a brand-new item, no refund was issued.

However, the customer went on to file an A-to-Z Guarantee claim on the original order, which Amazon approved. As a result:

$148.78 was debited from my account.

The claim was counted against my Order Defect Rate.

The buyer has kept and is using the replacement product.

I submitted an appeal with:

Proof of delivery for the replacement

The buyer’s own message confirming receipt and satisfaction

Unfortunately, Amazon denied the appeal.

Please help. @Stevie_Amazon @Joey_Amazon @LeviDylan_Amazon

KJ_Amazon

Hello Fellow Sellers,

I’m reaching out to gather your insights and advice regarding a recent issue with one of our product listings. We have been selling the item (ASIN: B0DJJY8VZS, “Lizzy Sexy Nurse (One Size) Adult Naughty Nurse Outfit with Stockings Nurse Doctor Cosplay Costume Nurse Uniform for Valentines Halloween Christmas Bedroom”) for over five years with no complaints. Recently, however, we received a violation notice citing non-compliance due to issues in content and presentation on our detail page.

In response, we updated our listing by:

- Adding additional images to clearly demonstrate that the product is a conventional fabric fancy dress costume.

- Enhancing the product details to emphasize that it is designed exclusively for costume use and does not fall under any restricted categories.

Despite our corrective actions and submitting multiple appeals as well as contacting Seller Support three to four times, we have yet to receive a definitive response or see the violation lifted from our listing.

I’d appreciate any advice or shared experiences from sellers who have dealt with similar situations. What strategies helped you prompt a satisfactory review? Should we consider further escalation or seek guidance from other forums/groups?

Thank you in advance for your support and suggestions.

Best regards,

Krishan Arora