HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hi,

I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.

However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.

I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.

It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?

ASIN B0FBK7DJ79

Any help would be greatly appreciated.

Hello expert, I have noticed that my product reviews are decreasing day by day. Earlier, my product reviews were around 185, but now they are at 177, and the number of 5-star reviews has decreased from 73 to 68. Can someone help me with this issue?

Hi guys,

I have had an issue where a buyer had opened an A-Z claim against me and the item had been received along with an image of the item being delivered and the buyer confirming someone will take it inside. However, after this last message i have received no reply back from the buyer as they have received a refund along with the item, leaving me out of pocket.

I have contacted seller support who then transfer the issue to the A-Z team where i keep getting the same auto response saying they are siding with the buyer despite all the information i have provided (generic message everytime now).

Have also contacted the MD email and had no reply back whilst i have also chased every 2 working days i have received nothing.

Please can someone help me with this, this has been ongoing for a better part of 5 months.

I have case ID's of contacting seller support as well as emails but unsure if they are to be shared here.

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_b91S9zQ2eKxLt@Seller_j9Bd91CW3ZVpr

Look forward to your reply