Hi @Seller_8hQgfj6OVZYse

I got a 1 star review a few months ago. I have ever asked for help, but did not get a helpful answer.

Could you help me address it please?

The story is that a buyer sent a message to me requesting refund without return the product, or he/she will leave a 1 star review both on my listing and seller profile. I tried to understand the problem and offer help, but the buyer didnt show the detail, and persist in requesting a refound without return. I refused this requirement, and suggested he follow Amazon rule return the product then he/she will get the refound. At last the buyer left the 1 star review.

The vedio of review is not showing the problem, but vicious. The words of the review most about the product, and the part of service is untrue.

Asin: B0CZ13VWDF

Order: 112-7395815-1510609

Case: 15411538091/ 15461394061/ 15422009791

Any more informations need please let me know, thanks!

Kind regard!

Link normal sales, all at once more than 100 sets of inventory were booked.

Contacting Amazon customer service was informed that Amazon was checking our product and we would have to wait up to 60 days. For no reason, our store has not received any complaints or warnings about this product.

The link is now out of stock. Withholding our products without providing any explanation resulted in sales going to zero and Amazon taking no responsibility at all.

Are there sellers experiencing the same problem? Let's discuss how to solve this problem together. Thank you！

Hi everyone,

I’ve been trying to launch my first product and I’ve been stuck in the compliance review process for over a month now.

Here’s what happened:

I submitted all the required compliance documents:

✅ CPC

✅ CPSC-approved lab test reports (ASTM F963-23, CPSIA, Phthalates)

✅ Tracking label photos

✅ Hazard warnings

✅ Manufacturer and batch info on packaging

✅ Box photos showing all sides

I corrected the age grading issue flagged by Amazon and ensured the detail page matches the lab report.

I’ve been in contact with multiple Amazon agents. They confirmed I’ve submitted everything correctly, and there are no active violations on the listing.

But the problem is:

The listing is still showing as compliance rejected.

The documents don’t appear in the compliance dashboard even though agents said they are on file.

I was told to wait up to 15 business days, but the clock keeps restarting whenever I resubmit.

My supplier is now waiting for me to move forward, but I can’t ship until the listing is cleared.

My questions:

Has anyone else experienced this issue where the compliance team and the system don’t seem to sync?

Is there a way to escalate the case directly to the compliance team or to get in touch with someone more specialized?

I’m new to all of this and would really appreciate any advice or shared experiences. Thanks so much in advance for your help!

This is extremely urgent. $100million Amazon business. If any mods can look into this, I would greatly appreciate it. I received an email and performance notification recently with 32 ASINs deactivated because "These products were identified as not being offered by the brand and therefore violate our ASIN Creation Policy. To protect the customer experience, we limit the creation of new branded ASINs by sellers who are not associated with the brand owner."

But I am the brand owner. I opened a case and they said I don't have approval to sell the brand "San Fransisco Bay" - but this makes no sense. That brand has nothing to do with these listings. I've never heard of it before. I own my brand, own the trademark, am Amazon brand registered, created the GTINs and ASINs, manufacture the product, own the brand website. This is obviously some kind of error or glitch. It's very unfair to me because we're losing revenue and seller support is just responding with pasted responses that make no sense.

Can someone please escalate this to be investigated and fixed?

I have all of my inventory stuck in FC Processing (Reserved Status) on 3 days. They remain in this status without becoming available for sale. I’ve already opened cases with Seller Support . but I keep getting generic responses that don’t resolve the issue. No clear timeline is given on when these units will be processed.

It has been said to wait for a reply from the internal team, but no reply has been received. This has caused great trouble to our Amazon business, especially with the approaching peak season.

Has anyone else experienced this?Appreciate any advice.

Case ID: 17884873641

@Seller_YeWcEeTwlVO93 @Seller_hme3Wbydd1ihr @Seller_khUF6HPR2AHxu @Seller_s3amN64nZ4y9V @Seller_Udi0JNbTrsmUV @Seller_guLNtDGZuva40