I can't seem to see anyone talking about this here so far. Are we the only one having issues with 'send to amazon'? We can't proceed because the only available option is minimal shipment splits (or the option with only 1 location). Usually, we get partial shipment which is cheaper but now it just keeps on loading. It is not greyed out, it just has the circle loading logo and it has been like this for hours already. Anyone else? I kinda worried if we are the only one experiencing this. I hope not!!

I don't have a very good feeling about this, having read the other notes on this forum. Have been selling my Travelers' Bliss Massage Cushion on Amazon for nearly two years now. Everything fine until this morning when I received notice my "Listing has been removed." My account health is "excellent," but suddenly have a big fat "1" in the Product Condition Customer Complaints category. I've looked and looked but can NOT find what this complaint is, which makes requesting a review impossible. Where do I find this?

Oh, how nice. They have a big "Call Me Now," button. I click it, answer their questions to prove I'm a human; the phone rings once and disconnects. I try again, and again, and again, with the same results. So, I try my cell number. This time I get through and a voice tells me to enter a three-digit code. Which I do. Nope, wrong code; over and over again. So now what? Amazon's got 800 of my cushions, and has $2,000+. Any suggestions on how to proceed?

Anyone can help on this?

I read the policy that Amazon claimed which is unsuitable inventory policy.

I believe it is referring to FBA inventory. But the key is that I never use FBA to sell items. Meanwhile, Amazon mentioned that some listings were deactivaed during review, but I didn't see any listings in the performance notification. So so so weird !

Any advice on this? Should I just complete the video verification ? Since I dont have any inventory in FBA, do I need to submit invoice or receipts?

We are writing to inform you that your account is at risk of being deactivated in accordance with Section 3 of the Business Solutions Agreement if you do not follow the procedure outlined below. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.

Why is this happening?

We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store. During this review, the listings mentioned below may be deactivated and you will be unable to initiate a removal request for any impacted inventory. Our unsuitable inventory policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.

Brands: Dyson

How can I address the issue?

1. Access the following link:

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity and supply chain verification?

If we do not receive a request through the above form within 14 days of notification, we will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may deactivate your account and withhold some or all funds in your account.

We’re here to help

If you have questions about the information requested above or if you believe the this email has been sent in an error, please contact us by following the instructions in the banner on the top of your Account Health page (https://sellercentral.amazon.com/performance/dashboard).

Thank-you,

Amazon

Not sure what this is but it sure looks like a scam. Did anybody else receive this? I had to remove all the non-amazon urls.

Hello,

Your Amazon selling account will be deactivated on 06-19-2025 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

How do I register for virtual identity verification?

1. Access the following link:

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Important Considerations

-- During the virtual identity verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.

-- Carefully review the list of required documents for the interview and have them prepared and on-hand.

-- Ensure you have a stable and reliable internet connection for the verification process.

Note: Failure to comply with these requirements may lead to the cancellation of your appointment.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What documents are required?

Make sure to have with you the original physical and digital copies of the following documents:

-- A valid government-issued photo identity document is required for all participants. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.

-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.

-- A credit card statement of the account registered with your Amazon selling account as your active charging method. The credit card statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.

-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Invoices or receipts for the ASINs listed. These documents must include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

What happens if I do not complete my virtual identity verification?

If you do not complete your virtual video verification interview using the link provided within 14 days of this notification, or if your verification is not successful, your account will be deactivated.

We are here to help

For additional questions about the content of this email, contact us at

-- To learn more about the policies that led to this decision, go to "Amazon Services Business Solutions Agreement":

Thanks, Amazon

I ran a lightening deal, hoping to push my products up the BSR.

15th June Orders: ~60 (BSR - 71)

16th June Orders (Deal): - 167 (BSR - 71)

17th June Orders: ~50 (BSR - 65)

Does it mean your orders are filtered out (not considered ) for BSR when you run deals. Its important for me to understand as I have lined up multiple deals in next 2 weeks.

Can anyone provide some insights