This is a fun one, Can someone have a look at this please as it is honestly rediculous.

@Seller_mIRnuhdx7l5sN

@Seller_DNQGSsdC7DccM

@Seller_XUNeUuvrQDpgP

Order ID: 203-9131482-3497103

Customer purchased £85.95 item on April 3rd, Send tracked & signed 24, royal mail show delivery photo of customer with parcel inside doorway and signature. 2 months later i get this message:

Hi I ordered this item from you quite a while ago but it arrived damaged and I just wondered if it would be possible for you to give me a refund please thanks.

Had brief discussion saying that they could start a return, send it back and i would refund them but they said they wanted to keep it and have a refund. i explained that they would need to return it and they said that they would keep it as they didn't want to send it back.

Several days later they filed an A-Z claiming non-delivery

Customer comments:

Hi I ordered this item quite a while back and it got delivered but I didn't receive it because I couldn't find it possibly because someone might of nicked it and I just wondered if it would be possible for you to let me have a refund please thanks.

I provided screenshots of the previous messages and proof of delivery as requested and then a couple of days later had a message saying that the customer had dropped the claim.

Then today a refund was granted and my appeal was denied apparently because i didn't provide proof of the previous messages from the customner stating that they had indeed received the parcel despite supplying screenshos of all prior messages sent back and forth through amazon and royal mails proof of delivery.

Hi

Had the following flash up on Seller Central

Complete pending KYC review. Complete Know Your Customer (KYC) review with your Payment Service Provider (PSP).

Anyone had anything like this recently, cannot see how this is relevant to us as UK only store and do not use a PSP.

Thanks

Why did I just put myself through the pain of trying to speak to seller support. I have had a policy violation for trademark misuse for using the word guess in my title. The product I sell is a game and the word guess is part of the games title. Its nothing to do with the brand guess, its an action word. I had the same issue with another product a few weeks ago and spoke to seller support who passed it to the relevant team and it was sorted within 24 hours. Yet today I just got absolutely nowhere. I asked if they could pass it to the relevant team and was told no. Banging head against brick wall!!! Can one of the mods help?

Hello fellow sellers,

I need your help and advice on a serious issue we have been facing. Order ID: 204-8778549-3360302

A customer purchased a specific pair of shoes from us. We fulfilled the order correctly, and our internal records, pick list, and dispatch footage confirm this.

However, the buyer raised a return claim saying "wrong item sent" and returned a completely different pair of shoes, not even a model we sell. The returned pair was used and dirty. Despite submitting full evidence (photos, product catalogue, stock sheet, and return inspection report), Amazon refunded the buyer from our account.

We have submitted 16 appeals through the normal channels and keep receiving the same copy-paste response:

“Although we understand your position, we stand by our decision.”

We have asked for an escalation or human review, but there is no way forward via the standard appeal workflow. This is a clear case of return fraud, and it seems there is no protection for sellers in this situation.

Has anyone managed to:

Escalate these cases beyond the automated system?

Get a proper review done by Executive Seller Relations?

Recover funds in similar fraud situations?

Any insights or proven escalation routes would be hugely appreciated. I am also interested in collaborating with other sellers who face similar situations to raise this as a systemic issue with Seller Performance or through FBA Feedback Loops.

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR

We have became aware of a growing trend from Amazon of their customer service reps just issuing refunds and not telling you, not explaining or qualifying this and not even remotely updating you.

Is anyone experincing this as well ?

The example I will give is an order yesterday, the customer opened a return request for the item, this was auto authorised, with a pre paid label issued.

Neither item from two orders has been returned, the customer stated they suspected that something had happened and maybe they had been sent to Amazons returns instead of us ? the tracking clearly shows that Royal Mail have not at all picked them up and the customer still has them.

Last night the customer emailed us to say they had contacted Amazon, it was all sorted and they had been refunded.

I checked my emails, nothing from Amazon reps at all, I checked my balance and they have refunded two orders from my balance and the customer still has both items.

The only email was a standard refund email, nothing about this at all, so it could have easily been missed if the customer had not emailed us.

First and foremost, I want to say this is not an isolated incident, there have been several random refunds with no return requests, no messages and no emails.

So are Amazon just handing out our money left right and centre with no checks and balances as that this is grossly unfair on sellers with no comeback, no right to know and you may not even know its happened to you !!!!!!

Come on Amazon kindly explain why your reps are doing this and not even bothering to tell us ? its appalling really, your reps should at least notify us so we can monitor them.

Does anyone know how to check every single return to see who authorised it ? as I see a small claim coming on