Hi everyone,
I’m having an issue with the "Brand Representative Benefits" section under New Seller Incentives.
The dashboard is active, I can see the "Overall summary" section with headings like "Total eligible branded sales (up to $1 million)", and the tiles for "Adopt Sponsored Products", "Adopt Vouchers", and "Adopt Amazon Vine" are all marked as active.
However, when I click on "Download list of eligible ASINs", the list is completely empty. The sales tracking bars in the "Overall summary" section are also blank.
I’ve double-checked that I meet the eligibility criteria (registered brand, enrolled ASINs, active brand activity), and support confirmed that nothing is obviously wrong, but hasn’t resolved the issue.
My case ID is 11196783692, it’s been nearly a week since the last response, and I’d appreciate any help or escalation.
Thanks in advance.