None of my T48 parcels from Monday and Tuesday are tracking. None of the usual receiving and delivery depot scans.

The T24s sent at the same time are all being scanned as expected.

The issue started Friday and Saturday with no scans at my regional depot, but began to scan once received at delivery depots. At the time put it down the major electrical storm Friday night affecting RMs systems here.

My regional depot is Rochester, Kent.

A little concerning as a low volume seller this could put a serious dent in my VTR.

Hi,

I would appreciate any advice from sellers who have handled a similar situation.

1 Who we are

Business established in the UAE (UAE law → no UAE VAT registration required).

VAT-registered in Germany, France, Poland, Czech Republic & the UK as a non-resident trader.

No fixed establishment, staff or assets in EU FCs; inventory stored via FBA.

2 Why we believe no VAT should be charged

Amazon FAQ “Change in selling-services provider” (ID GN6Q7DU46WW26LUU) says: if a company is not established in UK, DE, FR, IT, ES, NL, PL, BE, or SE, all fees must be invoiced by Amazon EU S.à r.l. (Luxembourg) with no change in VAT – that means 0 % with reverse charge.

3 What’s actually happening

Invoices are issued from local Amazon branches (Amazon Germany GmbH, Amazon France SAS, etc.), not from AEU Luxembourg.

Referral/commission fees → 5 % “UAE” VAT (Amazon says “no AE TRN”).

FBA fees → local VAT (19 % DE, 23 % PL, 21 % CZ, etc.).

Support’s -> “Local VAT applies because inventory stored locally; only SOA fees will be refunded once you add UAE TRN.”

German tax office has rejected those VAT amounts as improperly charged (§ 14c). External VAT advisor repeated the same.

4 Impact

Double cash-drain: we must repay VAT to tax offices as well as to the Amazon

Late-payment interest risk, advisory fees, delayed launches, reduced ad spend.

5 Tried so far

Detailed case with Amazon attached sample invoices + tax-office rejection; quoted FAQ and EU articles.

Last response about 3-4 weeks ago: requested escalation to VAT Compliance—still waiting to resolve

Any Help to solve this issue will be greatly appreciated.

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

I regularly send small items (usually €15 - €30 in value) from the UK to EU countries using Royal Mail International Standard large letter service, which costs me around £3.40.

However, with Amazon's new Valid Tracking Rate (VTR) requirements, it seems I'm now being forced to use Royal Mail International Tracked & Signed, which jumps the cost to £9.95, which is often more than the item itself. This feels completely disproportionate and unsustainable for low cost items.

Has anyone found any reliable and more affordable alternatives that comply with Amazon’s VTR policy? I’d really appreciate hearing what other sellers are doing to manage this.

I received a negative feedback on a football cake topper, with the customer claiming I sent the wrong colour. However, the customer selected red when placing the order, and I’ve confirmed that we did indeed send a red topper as requested.

The topper includes a team name, and the customer had entered "Derby County." They are now saying the topper should have been black, as that is the team’s official colour. However, there was no mention of this in the order notes—only the team name and a red colour selection.

I feel this isn’t my fault, as I strictly followed the customer’s instructions. Do you have any suggestions on how best to handle this or what action I should take regarding the feedback?