Hello,

I have, in the past, posted to this forum about issues that are impossible to correct when another seller contributes wrong information. Here are a couple examples where I'd appreciate some additional assistance.

2. Bobbi's Babies is wrongly showing up as brand name on many listings with nationally known brand names. I *think* they are using their specific store name AS the brand name.

I do not have any luck requesting brand name corrections that are clearly wrong. Oddly enough, "Brand Name" is one of the menu options when I select a reason for creating a case, but then I just get a boilerplate response that Amazon won't consider requests for "rebranding" and then I'm told to create my own listing. This isn't "rebranding" -- it's an effort to correct wrong information where the actual brand name is well-known (Simplicity for sewing patterns), and I think Seller Support advocating for sellers creating "new" listings for the same item is completely irresponsible. After all, doesn't Amazon want to PREVENT duplicate listings? And filing reports of seller abuse never goes anywhere for me (even though I think this is a case of seller ignorance rather than malicious intent).

The ASIN is B00MB8EKQO and the associated case # is 17905628221. (There are many other listings incorrectly branded to "Bobbi's Babies" but this is the one where I created a case, that was summarily dismissed by the rep.)

2. Sellers are using "Generic" to add their offers (or create new listings for) items that have established brand names. I think they are doing this because they don't have permission to create listings (or sell on existing listings). For instance, this ASIN 17905628221 is by Patch Press. I cannot add my offer to this listing because some seller hijacked it as "Generic." I opened a case (17780645831) and was told that I had to submit a violation report, which I did ... and the response I received was that "no violation could be identified." (And again, the advice in these cases is typically "create your own listing" but as in the previous example, this means duplicate listings created for the same item.)

Thank you.

Hello everyone,

I would appreciate any insight or help from Amazon staff or experienced sellers.

My Amazon seller account was suspended on February 7, 2025, due to an alleged Intellectual Property violation related to ASIN B0C73CVNSK. The reason stated was unauthorized reference to “Princess Peach,” assumed to be a trademark infringement connected to Nintendo.

However, this is a misunderstanding:

The product was a generic birthday party supply set (plates, napkins, etc.), not branded or affiliated with Nintendo in any way.

The phrase “Princess Peach” was only mentioned once in the product description, not in the title or images.

There were no sales, orders, or customer interactions involving the listing.

The ASIN was automatically imported by a third-party tool and removed immediately once I noticed the issue.

I do not hold stock due to using a dropshipping model and therefore cannot provide invoices for this ASIN.

I submitted a comprehensive appeal with evidence (screenshots showing deletion, policy compliance, invoices for unrelated products), but Amazon rejected it again without clarification.

Strangely, I noticed the same product is currently being sold by another seller in Canada, under the same ASIN, without any suspension.

I am not trying to excuse the issue—I'm fully responsible—but I truly believe this was a minor keyword error, not IP infringement. I also contacted Nintendo but have not received any response.

What should I do next?

Should I reword my appeal to emphasize the lack of actual IP use or branding?

Is there a direct Amazon team I can escalate to?

Has anyone dealt with a similar situation?

Thanks in advance for your time and any advice.

Best regards,

I’m an FBM seller and don’t offer free returns unless the item is defective. However, I’ve noticed many buyers choose “item defective” or “not as described” just to avoid paying return shipping — even when the item is perfectly fine.

It’s really frustrating that Amazon doesn’t give sellers a way to dispute these return reasons up front. Is there anything we can do to push back against this kind of abuse?

Hi everyone,I’m reaching out for advice or to hear from others who’ve gone through something similar.My new seller account was recently deactivated due to a Section 3 . I was asked to provide proof of address, and I submitted several documents showing the same address as on file — including personal ID, business registration, utility statements, lease, and more.This is a brand-new account with no listings yet. We’ve confirmed we only have one account and have done our best to follow all Amazon policies. Everything on the account page looks fine, so we’re confused about the deactivation.After submission, the response was basically that they don’t have enough information to reactivate the account at this time. We haven’t been told what’s missing.Has anyone experienced something like this? What helped you move things forward?Thanks so much for any advice you can share!