We canceled the buyer's order, but a few days later, the buyer said they had not received a refund and left a negative review on our store. The buyer claimed that we charged them for the item and then canceled the order without refunding the amount charged. Now they are demanding a refund for an item that does not exist.

The buyer stated: “The seller charged for this item, then canceled the order without refunding the amount charged. I demand a refund of the amount charged.”

However, according to Amazon's policies, we can only cancel an order after clicking the “Full Refund” option...

We wanted to delete this negative review, but customer service representative Muhammad E. informed us that it was not possible... According to Muhammad E.'s logic, as a buyer, I could find a store, purchase its product, cancel the order, leave a negative review for the store, and then demand a refund for a non-existent purchase amount.

I communicated with customer service representative Muhammad E. multiple times, but the responses were repetitive, copy-pasted statements claiming he believed negative reviews cannot be deleted.

I don't understand—if I didn't issue a full refund to the buyer, why does the order show as canceled?

If the buyer's claim is true, I ask: Why didn't the buyer receive the refund after clicking “Full Refund”? Did Amazon withhold the buyer's refund?

When the buyer placed the order, they saw Amazon's deduction information and mistakenly believed it was a charge. Therefore, the seller received negative feedback simply because the buyer was unaware of this process.

Due to Amazon's unclear information, the buyer raised an objection, resulting in my store receiving a one-star review. Why should I bear the consequences of this negative review?

I need help. My store has had no orders for four days.

@Manny_Amazon @KJ_Amazon @Atlas_Amazon

Hey everyone,

I’m at my wit’s end here. One of my products got suspended after a buyer complaint, and even though I’ve submitted multiple appeals (with all the required docs), I keep getting rejected with no real explanation. It’s been ​5 days​ now, and my listing is still down.

The worst part? The Account Health page says to contact them if needed, but ​I can’t get through to support no matter what I try—different computers, phones, browsers, even different networks. The callback option just doesn’t work. Has anyone else had this issue?

At this point, I don’t even know what else to do. If anyone’s dealt with this before or has tips on how to actually get a response from Amazon, I’d really appreciate the help.

Thanks in advance!

I’m facing a serious issue that I’m sure many other sellers might be able to relate to. Amazon is charging me extra FBA fulfillment fees on many of my products. I have opened multiple cases with Seller Support, but unfortunately, every time I just receive the same scripted response with no real solution.

I provided clear proof including pictures of the product, dimensions, and actual weight, yet the issue is still not resolved. For example, one of my products weighs only 11 oz, but Amazon is charging me fees as if it's 1 pound.

This is extremely frustrating. We sellers pay fees for everything—FBA, storage, referral, returns—and when we really need help, there's no proper support.

Honestly, the quality of Amazon’s customer service for sellers has gone down a lot. It feels like nobody is actually reviewing the cases. We’re doing everything right on our end, but the system keeps working against us.

Hello Sellers & Amazon Team,

We are currently facing a low Account Health Rating (AHR) due to several patent violation claims. We have submitted multiple appeals to contest these violations; however, all have been rejected, seemingly by an automated system. We firmly believe that we have not infringed on any patents and that these claims are unfounded.

We have also reached out to the Account Health Assurance Team to report this issue and seek resolution. They advised us to escalate the matter to a higher internal team for a manual review to avoid automatic dismissal by bots.

However, up until now, either the Amazon support team has refused to take action or their response has been excessively delayed, impacting the urgency of the situation before it becomes too late to save the account.

To other sellers: If anyone has experienced this situation or has any ideas to resolve this issue, please share them with us. We deeply appreciate your support.

To Amazon Team: We kindly request your consideration to escalate our cases to a senior review team to thoroughly re-examine all of our appeals related to account health.

Thank you very much for your attention and support.

On 20 May, my ASIN suddenly became unsaleable. I contacted the account support team and was told that I needed to provide information about lithium batteries and submit the lithium battery information in the "Upload a list of required lithium battery tests" section, but when I submitted the information it kept showing "Invalid ASIN! "

Then I went to submit the lithium battery information through the account support team, but was told "This product is a safety hazard. Therefore, it is prohibited from being sold or listed on Amazon. At this time, we will not be reviewing any documentation for this product."

My product is not a food product and does not pose any safety hazard, so I am asking for Amazon's help to find out the reason for the ban!

CASE ID:17775399831, 17775022151, 17775433681, 17775464651, 17774587461