For the last three weeks I have had the same item pending for 7 days and then cancelled to be reordered the following day and again pending for a week before cancelling and then reordering again. I know it is usually to do with payments. However, it is a business customer who has had the order pending now for 3 weeks.

Whilst it is pending it is not available for sale, am I being cynical here wondering if another seller has the same item for sale and I am the competition to be removed?

Hi everyone,

I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.

I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.

Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?

I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!

Amazon in their infinite wisdom never notify us if someone leaves a product review but don't say anything, it is important to be aware of feedback from customers even if they don't say or leave a picture. Well theyve taken it one step further and now on the product listings the customer (and us) cannot see the numbe of ratings, I used to be able to check and see oh this product recieved another 5 5* reviews from last week so I can at least know.

Now we cannot see anything for all I know my product may recieve 8 more ratings which I could see the amount go from say 200 ratings to 208, but I will have no idea if these were positive or negative, what possible reason does amazon hide behind to not let us know! It is important as sellers to be aware of feedback as well as customers!

When will amazon review and change this stupid policy, or is there a way for us sellers to at least see!

Hello,

Is there anyone we can contact to file a complaint about the SAFE-T claim team? They have completely denied claims despite us providing all the additional information requested. Their responses remain the same without any clear logic or grounds. This issue has occurred in multiple cases over recent months, and they seem to be disregarding the policy themselves while buyers take advantage of the situation. If Amazon intends to allow this misuse of the policy, then Amazon should take responsibility rather than passing it on to small sellers.

Can anyone please advise where we can escalate issues related to the SAFE-T claim team's responses?

Thanks

Dear @Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_gAhPNiLrkfTcr

Hope you all are doing well. We needed your help regarding some negative feedback the automated system denied, tried open a case but also no luck they got denied. Would really appreciate your help and support with these as they were not our fault.

Order number: 204-1879213-9048343

Customer said its the wrong colour, this is not true the barcode on the product is 816657026641 if you search this it matches the same as the ASIN B07J2NPH7K. We use a barcode pick system so its impossible for a customer label to print if we send the wrong product.

Order number: 205-1178281-5157110

Customer said we sent the wrong product. We sold 13 of these with no other complaints. Again like the order above, we use a barcode system so not possible to send the incorrect product.

Order number: 203-9061285-0621124

Customer said they never got this, the tracking is showing delivered before the estimated date and also they were refunded.

Order number: 202-2392050-6015551

Customer said not what they ordered, the EAN for this product is 5045252667361 if you search online you will see matches the ASIN B07CSDS9WR. We refunded them £18 and still let them keep the item as good will, big loss for us but resolved this in customer favour.

Order number: 202-0642959-0285903

Deliver by: Sat, 21 Dec 2024 GMT to Mon, 23 Dec 2024 GMT Royal Mail tried to deliver on Friday 20 December 2024 11:51 Delivery Attempted - No Answer Wolverhampton DO. A day before estimated delivery. Not our fault they are not available to take delivery, they are carded by Royal Mail post man, they could ask for re-delivery or collect the following day.

Order number: 026-7120814-3893905

Deliver by: Fri, 6 Dec 2024 GMT the Royal Mail tracking (OE860221916GB) shows this delivered. 02-12-2024 = 4 days before due date.

Order number: 202-2773830-6305962

Review says "Hi unfortunately I ddnt receive item but says delivered so had to place same order again? Would like refund on this one" you can check your system this is the only order they placed with us. The other must be another seller at the time with the buy box. For this order Deliver by: Wed, 16 Oct 2024 BST to Thu, 17 Oct 2024 BST - Royal Mail delivered 17-10-2024.

Order number: 026-3372023-5737105

No where in the listing does it say qty of 2. Title or image do not mention 2, images show just 1 lipstick and also the title.

Order number: 206-8862449-1436339

Customer says ordered 250ml. Listing and image both clearly say 100ml

Thank you kindly with your help and support with this.

Warm regards

Direct Beautique