Been over a month now since my FBM offers were deactivated. This was due to a spike in sales and some cancelled orders (post office closed abruptly, nothing i could do). I believe i have a strong appeal, all supplier invoices and business verification yet amazon support isnt accepting. I have the last 90 day orders created in an excel spreadsheet with tracking info for each and every order, and this is still being denied. Any advice here? This is my bread and butter. All tracking is verifiable just as amazon asks.

Thanks.

Hi @Seller_mIRnuhdx7l5sN

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

Hello Seller

I am trying to list e-liquid with Health & Personal category. Due to Amazon AI it will automatically select e-cigarette, sisha product type.

I want to add my product in Health & Personal category, Can any one help to how to add my product

Hi all,

A-z was opened got a message stating we had 72 hours to respond, we got all the information together and before we could submit it (about 12 hours later) buyer was refunded and a to z found in their favour.

we uploaded the images showing different item returned with different serial number, the appeal was denied, have contacted the managing director and we get no response other than to message if no reply in two business days.

Anyone able to advise.

Thank you